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Customer reviews: Hextom AI Translate & Currency

Develop by Hextom

Reviews (2,688)

Overall rating
4.8

What Merchants Think

Merchants using the "Hextom: Translate & Currency" app have generally provided positive feedback, praising the app for its impactful features and the responsive support team. Many merchants find it indispensable for international e-commerce due to its effective translation and currency management capabilities, although some concerns were raised regarding technical issues and support efficiency.

Key Strengths

  • Offers user-friendly interface and easy setup.
  • Provides accurate translations and effective currency conversion.
  • Responsive and helpful customer support.
  • Free plan available for basic usage with reasonable upgrade options.
  • Enhances global reach for Shopify stores.

Common Concerns

  • Occasional bugs and technical issues affecting app performance.
  • Inconsistent support response times in some cases.
  • Translation errors in certain languages, leading to potential misunderstandings.
  • Issues with AI translation overcharging.
  • The free plan's limitations might not suit all users.

Final Thoughts

Overall, "Hextom: Translate & Currency" is highly recommended by many merchants for its effectiveness in simplifying the language and currency needs of global e-commerce stores. While some technical and support-related concerns exist, the app’s strengths in enhancing accessibility and usability make it a valuable tool for expanding into international markets.

Dacein GmbH | Handy Ersatzteile 2

Apr 17, 2025  on Shopify

Very good software, it helps the store to be seen by people in more countries, which is very important to me

Risenty Store

Apr 16, 2025  on Shopify

I just want to say a big thank you to Lenard D for the amazing support! He was patient, professional, and very clear with his explanations. He helped me resolve several issues step by step, and everything is working perfectly now. Really appreciate the great customer service — 5 stars!

Expert

Apr 08, 2025  on Shopify

Got a quick response from Lenard D. I’m still new to the app, but don’t worry if you don’t know everything right away—the support is amazing and answers all your questions. I’ve been using the app for geolocation and currency conversion

MARIE & COAVEN HOLDING

Apr 01, 2025  on Shopify

Facile d'accès et de compréhension Hextom est une application très utile pour l'utilisation d'une boutique Shopfy comme la mienne. je vous la recommande particulièrement.

Slipssy

Mar 25, 2025  on Shopify

Best translation app so far. I have tried 3 and this is the one I recommend. There is no ''perfect'' translation app but this one is really the best I have found. Outstanding customer service. It's a go!

USA Apteka

Mar 16, 2025  on Shopify

The app is straightforward to use and includes all the necessary features for our website. It functions efficiently and meets our needs well.

NevoStep CH

Mar 11, 2025  on Shopify

It can be a little buggy and not that easy to grasp all the features at first. But the support team is always there to help fix issues. Tried other translation apps and this one is the best. Does what you expect, and for a fair price.

COMAN

Mar 02, 2025  on Shopify

Yes, I like this plugin very much. It is very useful and helps me a lot in my daily tasks. The features are well-designed, making it easy to use and efficient. I appreciate the functionality and smooth performance. It has greatly improved my workflow and productivity. I would highly recommend this plugin to others who need similar solutions. The user interface is intuitive, and it integrates well with my existing tools. Overall, it has been a great addition to my setup, and I am very satisfied with it.

Piombini Mobili

Feb 17, 2025  on Shopify

Mi trovo abbastanza bene con questa applicazione. Devo anche ammettere che comunque il costo è importante e che quindi potrebbe essere migliorata. Comunque funziona abbastanza bene. Invece per quanto concerne il servizio di assistenza, devo dire che funziona molto bene, ho avuto qualche problema dopo aver acquistato dei crediti di traduzioni, non si sono caricate, ho scritto prima nella loro chat e poi via mail, la persona che mi ha seguito è stata cordiale gentile ed ha saputo risolvere il problema tra il sabato e la domenica. Quindi ottimo servizio. Continuerò a lavorare con loro.

MyHygiCare

Feb 10, 2025  on Shopify

Honestly for the price, the dev team who make a very great and quick job for every request i really appreciate this app. Thank you for your work

gallery shili

Feb 08, 2025  on Shopify

I would definitely recommend this app! They are very helpful and patient with me every time no matter what problem I have.

Yellow Rebel

Jan 27, 2025  on Shopify

Na meerdere apps te hebben geprobeerd ben ik hier het meest blij mee. De support is ook erg fijn en behulpzaam. Voordeel is dat deze de enige is voor mij die ook goed werkt met mijn 3th part app.

Lilla Villa

Jan 06, 2025  on Shopify

The app itself is user-friendly, and the support is responsive and solution-oriented. I highly recommend this app to anyone looking for reliable translation management and great customer service!

KARIN E DESIGN

Jan 02, 2025  on Shopify

Sto utilizzando la versione gratuita per adesso in quanto sufficiente per l'uso che faccio. Ho avuto bisogno di assistenza in un paio di occasioni e l'aiuto è stato tempestivo e spiegato molto chiaramente. Consiglio questa App.

Dorre Home

Dec 16, 2024  on Shopify

Översätter inte allt direkt utan måste göra vissa manuella åtgärder, dock är supporten snabb och ger bra hjälp och bemötande

BuskDiegoShop

Dec 02, 2024  on Shopify

Just downloaded it got pushed to make an early review by adding 2 extra auto-translate languages. Pretty sweet, let’s see how it goes!

camping2024

Nov 27, 2024  on Shopify

Die app hat erstaunlich wichtige Funktionen. Schade, dass ich diese nicht früher schon entdeckt habe. Empfehlenswert! Top Preis!

MADPOSTER

Nov 24, 2024  on Shopify

I had so many issues with this app the app has so many bugs Translation didnt work ai translation works one day and not the other day Currency same issue i do not recommend this app We had the pro package waste of time and money

Po Wing Online

Nov 19, 2024  on Shopify

PoWingOnline.com have been using Hextom's apps for our online store, and we couldn’t be happier with their support team! When we encountered an issue with the translation dropdown on the top of our site, their team jumped into action and resolved it quickly and efficiently. The responsiveness and professionalism of the Hextom support team truly stand out. They not only fixed the problem but ensured everything was running smoothly afterward. Thank you, Hextom, for providing such reliable support and helping us deliver a seamless experience to our customers! Highly recommend their services to anyone looking to optimize their online store.

Sparklar

Nov 12, 2024  on Shopify

Stable app that has all the functions we needed to expand to new markets. Fast support that helps answer any questions we had.

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