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Customer reviews: Hextom: Translate & Currency

Develop by Hextom

Reviews (2,638)

Overall rating
4.8

What Merchants Think

Merchants using the "Hextom: Translate & Currency" app have generally provided positive feedback, praising the app for its impactful features and the responsive support team. Many merchants find it indispensable for international e-commerce due to its effective translation and currency management capabilities, although some concerns were raised regarding technical issues and support efficiency.

Key Strengths

  • Offers user-friendly interface and easy setup.
  • Provides accurate translations and effective currency conversion.
  • Responsive and helpful customer support.
  • Free plan available for basic usage with reasonable upgrade options.
  • Enhances global reach for Shopify stores.

Common Concerns

  • Occasional bugs and technical issues affecting app performance.
  • Inconsistent support response times in some cases.
  • Translation errors in certain languages, leading to potential misunderstandings.
  • Issues with AI translation overcharging.
  • The free plan's limitations might not suit all users.

Final Thoughts

Overall, "Hextom: Translate & Currency" is highly recommended by many merchants for its effectiveness in simplifying the language and currency needs of global e-commerce stores. While some technical and support-related concerns exist, the app’s strengths in enhancing accessibility and usability make it a valuable tool for expanding into international markets.

My Store

Oct 25, 2024  on Shopify

La migliore per le traduzioni automatiche e conversioni di valuta a differenza di tutte le altre in cui è necessario witchare manualmente

Curra Terra

Oct 23, 2024  on Shopify

Acabo de instalar esta app y ya me gusta. Tiene un dashboard profesional e intuitivo. La iré probando

LARIETTE

Oct 16, 2024  on Shopify

I was disappointed with the support I received. They didn’t assist me in installing the selector on the mobile version of the menu, and they didn’t even send a collaborator request to help with the widget installation. Unfortunately, I think it's time to explore other app options.

Q.ik shop

Oct 15, 2024  on Shopify

Hextom: Translate and Currency is definitely the best available Shopify translation App.I was recommended to use it and will undobtedly further recommend it. It performs the same quality translation as other Apps with payment. 7 languages uses to be more than enough and Hextom acurately arrange translations by means of IA. Even it will always be necessary to check the translations, it saves time and money.

Djolie

Oct 12, 2024  on Shopify

I just want to say how much I adore you all. Your friendship, professionalism, and kindness are genuinely rare in this industry. You truly exemplify excellence and set the standard for modern sophistication. A huge thanks to each and every one of you !

Cumpar Sigur

Oct 06, 2024  on Shopify

I test your app and all my store was compromised because of your app. My previous languages was deleted after I did that from the app. Don t recommend. Also email support is very slow.

4kidspoint

Oct 04, 2024  on Shopify

Great APP, truly appreciate high quality Great APP, truly appreciate high quality Great APP, truly appreciate high quality

Prestige Rug

Sep 27, 2024  on Shopify

"I highly recommend Hextom: Translate & Currency for any Shopify store owner looking to easily translate their website and offer multi-currency options. The app is user-friendly, and the translations are accurate, allowing me to provide a seamless experience for my international customers. Additionally, the currency conversion feature is reliable and automatic, which has helped increase conversions. Overall, it's a great tool that enhances both the customer experience and the store's global reach."

CASIOAK STUDIO

Sep 23, 2024  on Shopify

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Who Wore Whhat

Sep 22, 2024  on Shopify

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time. I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM

US1951

Sep 21, 2024  on Shopify

Setting up the app was a breeze. The interface is clean and intuitive, making it simple to manage translations across my store.

Amxnx

Sep 21, 2024  on Shopify

This plugin is very useful. It can automatically translate various languages ​​and display local currencies at the same time. The user experience is very good.

ALIFAAT

Sep 16, 2024  on Shopify

Incredible customer service and highly intuitive app. Language selector together with a currency selector is really the best way to go.

Set Solution

Sep 14, 2024  on Shopify

Me descargué la aplicación y aunque tuve varios problemas, el equipo técnico me ayudo a solucionarlos rápidamente. Estoy muy contento con la app, gracias a ella pudo vender en cualquier parte del mundo:)

ramuno

Sep 11, 2024  on Shopify

5カ国語が無料で、サポートもしっかりしているため、凄く良いアプリです!

Who Wore Whhat

Aug 31, 2024  on Shopify

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time.

SonicSound

Aug 28, 2024  on Shopify

The best app when it comes to translate in your store. Have used this app on 20 different stores over time and it's the best!!

Qwixx Shop

Aug 27, 2024  on Shopify

If you're looking to make your Shopify store accessible to a global audience, the "Hextom: Translate & Currency" app is an essential tool. This app simplifies the process of translating your store's content into multiple languages and automatically adjusts currency based on the customer's location, ensuring a seamless shopping experience for international visitors.

COTA

Aug 26, 2024  on Shopify

I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.

Seinerzeit FLORA & FAUNA

Aug 21, 2024  on Shopify

alles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gut

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