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Customer reviews: Hextom AI Translate & Currency

Develop by Hextom

Reviews (1,306)

Overall rating
4.9

What Merchants Think

Merchants using the "Hextom: Translate & Currency" app have generally provided positive feedback, praising the app for its impactful features and the responsive support team. Many merchants find it indispensable for international e-commerce due to its effective translation and currency management capabilities, although some concerns were raised regarding technical issues and support efficiency.

Key Strengths

  • Offers user-friendly interface and easy setup.
  • Provides accurate translations and effective currency conversion.
  • Responsive and helpful customer support.
  • Free plan available for basic usage with reasonable upgrade options.
  • Enhances global reach for Shopify stores.

Common Concerns

  • Occasional bugs and technical issues affecting app performance.
  • Inconsistent support response times in some cases.
  • Translation errors in certain languages, leading to potential misunderstandings.
  • Issues with AI translation overcharging.
  • The free plan's limitations might not suit all users.

Final Thoughts

Overall, "Hextom: Translate & Currency" is highly recommended by many merchants for its effectiveness in simplifying the language and currency needs of global e-commerce stores. While some technical and support-related concerns exist, the app’s strengths in enhancing accessibility and usability make it a valuable tool for expanding into international markets.

InstaCoffee

Jun 17, 2025  on Shopify

Great app, I've tried all of them and this is truly the best! Also they have great support team especially Dhann R. Thank you

Banwood EUR

Jun 16, 2025  on Shopify

Bastante rapida y eficaz. El servicio de asistencia te atiende y ayuda con profesionalidad y rapidez.

F4B Diamond Painting

Jun 04, 2025  on Shopify

I recently purchased additional credits for the Hextom Translate My Store app, and while the credits didn’t show up in my account immediately, the support team responded quickly and resolved the issue very efficiently. Frank was incredibly helpful, kept me informed throughout, and made sure everything was sorted fast. The app itself is also very intuitive and a huge help for multilingual stores. Highly recommended!

Bienes Para-Tex

May 26, 2025  on Shopify

Super Tool, leicht zu installieren. Übersetzt gleich in mehrere Sprachen und das zu einem tollen Preis.

Maxi

May 17, 2025  on Shopify

Support was really patient and explained everything. App seems easy to manage and has a lot of features.

Gulufun

May 16, 2025  on Shopify

The customer service is very good, the problem is solved in a timely manner, and they will continue to follow up on the problem.

Wild Crazy Paws

May 05, 2025  on Shopify

Hextom is a great language app! I finally found a very useful way to reach customers all over the world!

Official Hazelight Gear Store

Apr 29, 2025  on Shopify

Great app for translation and currency - especially if you want it to figure it out trough geolocation or browser language. Customer support are experts too. Highly recommend.

HYKLE

Apr 20, 2025  on Shopify

I tried installing many apps before Hextom Most DON't work as intended or lack features i need. So far this app works wonders

Dacein GmbH | Handy Ersatzteile 2

Apr 17, 2025  on Shopify

Very good software, it helps the store to be seen by people in more countries, which is very important to me

Risenty Store

Apr 16, 2025  on Shopify

I just want to say a big thank you to Lenard D for the amazing support! He was patient, professional, and very clear with his explanations. He helped me resolve several issues step by step, and everything is working perfectly now. Really appreciate the great customer service — 5 stars!

Expert

Apr 08, 2025  on Shopify

Got a quick response from Lenard D. I’m still new to the app, but don’t worry if you don’t know everything right away—the support is amazing and answers all your questions. I’ve been using the app for geolocation and currency conversion

MARIE & COAVEN HOLDING

Apr 01, 2025  on Shopify

Facile d'accès et de compréhension Hextom est une application très utile pour l'utilisation d'une boutique Shopfy comme la mienne. je vous la recommande particulièrement.

Slipssy

Mar 25, 2025  on Shopify

Best translation app so far. I have tried 3 and this is the one I recommend. There is no ''perfect'' translation app but this one is really the best I have found. Outstanding customer service. It's a go!

USA Apteka

Mar 16, 2025  on Shopify

The app is straightforward to use and includes all the necessary features for our website. It functions efficiently and meets our needs well.

NevoStep CH

Mar 11, 2025  on Shopify

It can be a little buggy and not that easy to grasp all the features at first. But the support team is always there to help fix issues. Tried other translation apps and this one is the best. Does what you expect, and for a fair price.

COMAN

Mar 02, 2025  on Shopify

Yes, I like this plugin very much. It is very useful and helps me a lot in my daily tasks. The features are well-designed, making it easy to use and efficient. I appreciate the functionality and smooth performance. It has greatly improved my workflow and productivity. I would highly recommend this plugin to others who need similar solutions. The user interface is intuitive, and it integrates well with my existing tools. Overall, it has been a great addition to my setup, and I am very satisfied with it.

Piombini Mobili

Feb 17, 2025  on Shopify

Mi trovo abbastanza bene con questa applicazione. Devo anche ammettere che comunque il costo è importante e che quindi potrebbe essere migliorata. Comunque funziona abbastanza bene. Invece per quanto concerne il servizio di assistenza, devo dire che funziona molto bene, ho avuto qualche problema dopo aver acquistato dei crediti di traduzioni, non si sono caricate, ho scritto prima nella loro chat e poi via mail, la persona che mi ha seguito è stata cordiale gentile ed ha saputo risolvere il problema tra il sabato e la domenica. Quindi ottimo servizio. Continuerò a lavorare con loro.

MyHygiCare

Feb 10, 2025  on Shopify

Honestly for the price, the dev team who make a very great and quick job for every request i really appreciate this app. Thank you for your work

gallery shili

Feb 08, 2025  on Shopify

I would definitely recommend this app! They are very helpful and patient with me every time no matter what problem I have.

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