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Customer reviews: Hextom AI Translate & Currency

Develop by Hextom

Reviews (1,250)

Overall rating
4.8

What Merchants Think

Merchants using the "Hextom: Translate & Currency" app have generally provided positive feedback, praising the app for its impactful features and the responsive support team. Many merchants find it indispensable for international e-commerce due to its effective translation and currency management capabilities, although some concerns were raised regarding technical issues and support efficiency.

Key Strengths

  • Offers user-friendly interface and easy setup.
  • Provides accurate translations and effective currency conversion.
  • Responsive and helpful customer support.
  • Free plan available for basic usage with reasonable upgrade options.
  • Enhances global reach for Shopify stores.

Common Concerns

  • Occasional bugs and technical issues affecting app performance.
  • Inconsistent support response times in some cases.
  • Translation errors in certain languages, leading to potential misunderstandings.
  • Issues with AI translation overcharging.
  • The free plan's limitations might not suit all users.

Final Thoughts

Overall, "Hextom: Translate & Currency" is highly recommended by many merchants for its effectiveness in simplifying the language and currency needs of global e-commerce stores. While some technical and support-related concerns exist, the app’s strengths in enhancing accessibility and usability make it a valuable tool for expanding into international markets.

Qualash

Sep 02, 2025  on Shopify

Great app, very easy to use and saves a lot of time with translations. Manual edits are preserved, and the support team is super helpful and responsive. Highly recommended!

Wool & Wire

Aug 29, 2025  on Shopify

I am using this app since 2022. Very happy with the support. They are honest if there is a bug and kept me updated on the developments of the issue I had. The app is easy to use and the AI fucntion does what it needs to do. I used other apps in the past that often created a lot of bugs etc.

Glowperk

Aug 27, 2025  on Shopify

Unfortunately, our experience with Hextom has been very disappointing for the following reasons: 1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day. 2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems. 3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature. 4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.” 5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs. 6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.

Procolored-EU

Aug 20, 2025  on Shopify

the attitude of their stuff is really nice&professional and the speed they help me to solve my question is also fast !Thanks

PellePennaペンショップ

Aug 05, 2025  on Shopify

親切なアプリです。不明な点も問い合わせをすれば丁寧にご対応いただけました。

Turku Kārums

Aug 04, 2025  on Shopify

I highly recommend this app! The functionality is fantastic, and it was incredibly easy to set up. What really stands out is their support team—they're fast, helpful, and went above and beyond to assist me. A truly 5-star experience!

Wasabi Sheet Music

Jul 07, 2025  on Shopify

最初機能を把握するまで時間がかかりますが、サポートの対応も不明点がすぐ解決できます。もうしばらく使っていこうと思っています。

InstaCoffee

Jun 17, 2025  on Shopify

Great app, I've tried all of them and this is truly the best! Also they have great support team especially Dhann R. Thank you

Banwood EUR

Jun 16, 2025  on Shopify

Bastante rapida y eficaz. El servicio de asistencia te atiende y ayuda con profesionalidad y rapidez.

F4B Diamond Painting

Jun 04, 2025  on Shopify

I recently purchased additional credits for the Hextom Translate My Store app, and while the credits didn’t show up in my account immediately, the support team responded quickly and resolved the issue very efficiently. Frank was incredibly helpful, kept me informed throughout, and made sure everything was sorted fast. The app itself is also very intuitive and a huge help for multilingual stores. Highly recommended!

Bienes Para-Tex

May 26, 2025  on Shopify

Super Tool, leicht zu installieren. Übersetzt gleich in mehrere Sprachen und das zu einem tollen Preis.

Maxi

May 17, 2025  on Shopify

Support was really patient and explained everything. App seems easy to manage and has a lot of features.

Gulufun

May 16, 2025  on Shopify

The customer service is very good, the problem is solved in a timely manner, and they will continue to follow up on the problem.

Wild Crazy Paws

May 05, 2025  on Shopify

Hextom is a great language app! I finally found a very useful way to reach customers all over the world!

Official Hazelight Gear Store

Apr 29, 2025  on Shopify

Great app for translation and currency - especially if you want it to figure it out trough geolocation or browser language. Customer support are experts too. Highly recommend.

HYKLE

Apr 20, 2025  on Shopify

I tried installing many apps before Hextom Most DON't work as intended or lack features i need. So far this app works wonders

Dacein GmbH | Handy Ersatzteile 2

Apr 17, 2025  on Shopify

Very good software, it helps the store to be seen by people in more countries, which is very important to me

Risenty Store

Apr 16, 2025  on Shopify

I just want to say a big thank you to Lenard D for the amazing support! He was patient, professional, and very clear with his explanations. He helped me resolve several issues step by step, and everything is working perfectly now. Really appreciate the great customer service — 5 stars!

Expert

Apr 08, 2025  on Shopify

Got a quick response from Lenard D. I’m still new to the app, but don’t worry if you don’t know everything right away—the support is amazing and answers all your questions. I’ve been using the app for geolocation and currency conversion

MARIE & COAVEN HOLDING

Apr 01, 2025  on Shopify

Facile d'accès et de compréhension Hextom est une application très utile pour l'utilisation d'une boutique Shopfy comme la mienne. je vous la recommande particulièrement.

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