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Customer reviews: TrackingMore Order Tracking

Develop by TrackingMore

Reviews (1,012)

Overall rating
4.9

What Merchants Think

The "TrackingMore Order Tracking" app is well-received by merchants who appreciate its intuitive interface and seamless integration with Shopify. Many reviews highlight the transformative impact of the app on order tracking processes, with a significant emphasis on the exemplary customer service provided by the support team. Overall, merchants find the app user-friendly and effective in enhancing customer communication and satisfaction.

Key Strengths

  • User-friendly interface and easy setup
  • Seamless integration with Shopify
  • Exceptional customer support, often mentioning specific team members like Ashley, Richie, and Asha
  • Customizable tracking pages that maintain brand identity
  • Real-time updates and detailed analytics
  • Cost-effective, with a generous free plan available

Common Concerns

  • Occasional issues with syncing and real-time updates
  • Complex navigation within the help section
  • Challenges related to first-mile + last-mile tracking

Final Thoughts

Overall, the "TrackingMore Order Tracking" app is well-regarded for its functionality and excellent customer support. While there are some concerns regarding specific functionalities, these are often outweighed by the positive experience provided by the support team. The app is recommended for Shopify store owners who seek a reliable order tracking solution that improves customer satisfaction and operational efficiency.

Nomica

Sep 24, 2024  on Shopify

We've been using the TrackingMore Order Tracking app for a while now, and it's been an essential addition to our Shopify store. The setup process was incredibly smooth, and the app seamlessly integrated into our site, allowing customers to track their orders effortlessly. The clean and user-friendly interface is something we really appreciate, as it makes navigating through the various tracking options straightforward for both our team and our customers. One feature that truly stands out is the comprehensive analytics provided by the app. Having access to detailed insights on shipping statuses has helped us improve the overall customer experience. The level of customisation available is also a huge advantage, allowing us to match the tracking page to our store’s branding which adds a professional touch. In addition, the customer support has been excellent. Any questions we've had were answered promptly, and the team went above and beyond to help us fine-tune the settings to meet our specific needs. Their attention to detail and dedication have made a real difference, and we confidently recommend this app to other Shopify store owners looking for a reliable tracking solution. Well done!

AGATHON FIT

Sep 19, 2024  on Shopify

The app and its team are exceptional, consistently delivering effective solutions. While there may be occasional delays, they always honor their commitments, placing customer satisfaction as the highest priority. Keep up the hard work and continue refining the app to ensure long-term user loyalty. Excellent service—thank you!

Wellness Shine

Sep 13, 2024  on Shopify

TrackingMore is an awesome app. It is easy to use and I love how you can add Track Your Order capability to your store for added customer satisfaction.

LV' Art Designs

Sep 12, 2024  on Shopify

Been okay since im starting the app, still need to browse throught and see how it works with my store.

Friendy Deals

Sep 12, 2024  on Shopify

Best Tracking App for my Order Tracking and Ms Samatha Helped me alot with Performance Support Thanks to Samantha and TrackingMore.

Paraenzi

Sep 03, 2024  on Shopify

The UI is easy to use and user-friendly, making setup a breeze. I highly value their support team; they’re quick and dependable. I had a pleasant and helpful interaction with Richie from support, who was both friendly and supportive.

Lunessa

Aug 25, 2024  on Shopify

I got verry nice help from Asha! You can ask anything and the customer service will provide the right information. I had alot of questions but they were solved verry quick!

Seraphin

Aug 20, 2024  on Shopify

Richie was wonderful and also offered to remove the logo. Great customer service and a pretty good app so far.

Seek The Treat

Aug 19, 2024  on Shopify

they have a very nice and professional customer service team .. I got an amazing help from Richie .. she is very kind and helpful.. I recommend the app.

Belproche

Aug 08, 2024  on Shopify

We've been using TrackingMore for several months now, and it's been fantastic. The platform is user-friendly, and the support team is always ready to help with any questions. It’s been a great tool for improving our customer communication." THANKS :Richie

Retail Galore Store

Jul 31, 2024  on Shopify

TrackingMore is a GREAT app and will increase customer satisfaction AND sales!! I am so happy and delighted I have found this App!

Qualiride

Jul 30, 2024  on Shopify

Easy and friendly UI. Not much hassle, its quick to set up. I really appreciate their support assistance, very quick and reliable. Had conversation with Ashely on their support agent, very friendly and supportive.

We Want Great Deals

Jul 21, 2024  on Shopify

I just downloaded the app and have not used it yet, so I can't give a good review for something I have not used yet. I look forward to good results with it.

Lifestyle Travel Trading

Jul 21, 2024  on Shopify

I have had a few small issues since moving over to TrackingMore, and like every App there are good and not so good points. I had an issue with orders not synching and Megan was on it straight away and fixed it. The support team is super quick, really helpful and get's a solution every time. This is where Apps fall down if there support team is not engaged or difficult to get hold of when you need them.

GotClearSkin

Jul 09, 2024  on Shopify

New to TrackingMore and have not used it yet but so far this is a VERY robust solution covering all After Ship / Order experience, it is "made for shopify" which is always good and more integrated and include a In Shop Tracking page which allows for "both" track by order number OR track by tracking code which we really like. Also directly supports Dropshippers and apps! - Free plan available and a fair price next level subscriptions.

Dog Nation

Jul 01, 2024  on Shopify

App works really well and has all the important features required. Very impressed by the support speed and effectiveness. They answer in seconds and jump on to fix any issue you may have. Highly recommended.

GoPiscine

Jun 25, 2024  on Shopify

It might be my second review. because I haven't seen this level of amazing support in a very, very long time! This company is amazing. the product works. and their service is speedy and professional ! *****

MyLittleTales

Jun 19, 2024  on Shopify

Great app, Great Services, Great Customer care support. Everything is full package. Nice app and recommend to everyone.

Nicha Paris

Jun 13, 2024  on Shopify

Excellente app avec un service client fantastique. J'avais fais la demande il y a plusieurs mois de pouvoir choisir le délai de livraison selon les catégories de produits. Cette option n'existait pas alors. TrackingMore est revenu vers moi de leur propre chef une fois cette nouvelle option disponible avec le mode de paramétrage. Vraiment ravie!

ANTIDOTEWORLDWIDE

Jun 13, 2024  on Shopify

This software really surprised me, the functions are very comprehensive, I think I will get their help. The service is very good

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