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Customer reviews: TrackingMore Order Tracking

Develop by TrackingMore

Reviews (971)

Overall rating
4.9

What Merchants Think

The "TrackingMore Order Tracking" app is well-received by merchants who appreciate its intuitive interface and seamless integration with Shopify. Many reviews highlight the transformative impact of the app on order tracking processes, with a significant emphasis on the exemplary customer service provided by the support team. Overall, merchants find the app user-friendly and effective in enhancing customer communication and satisfaction.

Key Strengths

  • User-friendly interface and easy setup
  • Seamless integration with Shopify
  • Exceptional customer support, often mentioning specific team members like Ashley, Richie, and Asha
  • Customizable tracking pages that maintain brand identity
  • Real-time updates and detailed analytics
  • Cost-effective, with a generous free plan available

Common Concerns

  • Occasional issues with syncing and real-time updates
  • Complex navigation within the help section
  • Challenges related to first-mile + last-mile tracking

Final Thoughts

Overall, the "TrackingMore Order Tracking" app is well-regarded for its functionality and excellent customer support. While there are some concerns regarding specific functionalities, these are often outweighed by the positive experience provided by the support team. The app is recommended for Shopify store owners who seek a reliable order tracking solution that improves customer satisfaction and operational efficiency.

Missionary Express Europe

Feb 15, 2025  on Shopify

I'd like to thank Richie for offering support, the help was amazing and solved the issues I was experiencing with the website.

Puppy Pacha

Feb 15, 2025  on Shopify

thank you very much for always being there to answer. a big thank you for your involvement. I am testing trackingmore, I will give more details soon but for now everything is ok

FILLINVAPE

Feb 09, 2025  on Shopify

Thankyou Miss Asha for assisting my concerns and also for the branding on my page. I really appreciate it! My tracking page was so much better! And also your app were so easy to navigate. I like to suggest maybe add some subscription for the quota of 1000 per month. I really love your app for my shopify page. Thankyou very much!

Mad Monkey

Feb 08, 2025  on Shopify

Just started using TrackingMore Order Tracking, and so far, it’s looking good. The setup was smooth, and the customer support has been really helpful. Excited to see how it improves our store's customer experience over time!

Evisu

Jan 28, 2025  on Shopify

Ashley provided exceptional customer support—very helpful, responsive, and quick to assist. Amazing experience!

Ullivia

Jan 27, 2025  on Shopify

J'avais un problème dans le suivi de mes commandes mais Ashley à tout réglé, merci pour votre aide et votre gentillesse.

Lyneshape

Dec 28, 2024  on Shopify

the application is really well done, easy to use and the customer service was responsive. Thank you sophia

AlemaProShop

Dec 28, 2024  on Shopify

This app does exactly what it promises. A very efficient tracking way for our Swiss business clients. It offers a good level of language localization options as well as a very high level of personalization on the way the information are displayed on the tracking page. The support is also important and in the first 2-3 days of implementation both Victoria and Asha from the support team has been very responsive and quick in resolving a couple of challenges we had with CSS scripts. Highly reccomended.

Books and You

Dec 18, 2024  on Shopify

Tracking More may not be the perfect app and has some small issues, what makes it great is the support provided by the team. Their willingness to go beyond what is expected makes them stand out.

BaveEscargot

Dec 17, 2024  on Shopify

l'application me semble bien, mais sur tout j'aime bien quand le support est réactive et je ne dois pas attendre un jour ouvrable pour que mes questions soient répondu. Ici c'est le cas de réactivité, merci au support

Ethernal

Dec 16, 2024  on Shopify

Customer service is great. I hope it the app will be a pleasant experience. It's just what I was looking for.

Monrel

Dec 10, 2024  on Shopify

i've been using this app for a while and its fantastic the customer service is next level, Ashley helped me solve an issue i had, highly recommend

Maison Clair

Dec 09, 2024  on Shopify

i've been using this app for a while and its fantastic the customer service is next level, Ashley helped me solve an issue i had, highly recommend

Àlainn Fashion

Dec 09, 2024  on Shopify

Do not support first mile + last mile trackings numbers on different carriers. If the tracking number is updated or change country no tracking number is available. Tracking history go back to start. Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ?

TableFab

Dec 05, 2024  on Shopify

i've been using this app for a while and its fantastic the customer service is next level, Richie helped me solve an issue i had, highly recommend

Soliva.se

Dec 04, 2024  on Shopify

AWESOME app, fully customizable, SUPERFAST support and its just awesome. Richie was so nice and fast to respond and help me. For all dropshippers: You can remove where the parcel comes from so if its from china your customers will not now. (But always best to be transparent of course) This app is also very cheap for being a tracking app compared to others which i really appreciate. 10/10 100%.

Nexgift

Nov 29, 2024  on Shopify

I’ve been using this tracking app for a while now, and I have to say, it’s been an excellent experience so far! The app is incredibly easy to use, and it provides real-time updates on my shipments, which is so helpful. I love how quickly I can see where my packages are and when to expect them. The interface is clean and intuitive, and notifications are timely and accurate. Overall, it’s made tracking my orders so much more convenient. Highly recommend this app to anyone who wants to stay on top of their deliveries!

Guy Outfitters

Nov 24, 2024  on Shopify

I was hesitant to pay the money but manually fulfilling orders has been quite time consuming, this is saving me at least 30 minutes a day so well worth it!

Recondition-World

Nov 20, 2024  on Shopify

Ashley est une merveilleuse assistante relation client et elle m'a bien aidez pour la configuration de cette super application !

Bellezzawow

Nov 18, 2024  on Shopify

Hello, I am happy to deal with this beautiful application in the customer service it provides, because communicating with the assistant Richie is beautiful and very comfortable in her kindness, quick response and quick understanding of customer problems. I thank her and thank those in charge of this application :)

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