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Customer reviews: TrackingMore Order Tracking

Develop by TrackingMore

Reviews (971)

Overall rating
4.9

What Merchants Think

The "TrackingMore Order Tracking" app is well-received by merchants who appreciate its intuitive interface and seamless integration with Shopify. Many reviews highlight the transformative impact of the app on order tracking processes, with a significant emphasis on the exemplary customer service provided by the support team. Overall, merchants find the app user-friendly and effective in enhancing customer communication and satisfaction.

Key Strengths

  • User-friendly interface and easy setup
  • Seamless integration with Shopify
  • Exceptional customer support, often mentioning specific team members like Ashley, Richie, and Asha
  • Customizable tracking pages that maintain brand identity
  • Real-time updates and detailed analytics
  • Cost-effective, with a generous free plan available

Common Concerns

  • Occasional issues with syncing and real-time updates
  • Complex navigation within the help section
  • Challenges related to first-mile + last-mile tracking

Final Thoughts

Overall, the "TrackingMore Order Tracking" app is well-regarded for its functionality and excellent customer support. While there are some concerns regarding specific functionalities, these are often outweighed by the positive experience provided by the support team. The app is recommended for Shopify store owners who seek a reliable order tracking solution that improves customer satisfaction and operational efficiency.

Falkonguitars

Nov 16, 2024  on Shopify

I just wanted to take a moment to recognize Richie for her outstanding service. She was incredibly helpful, attentive, and made sure all of my questions were answered. Her professionalism and positive attitude made the experience a pleasure. Thank you, Richie, for your excellent support!

FEUSSIPOINT

Nov 16, 2024  on Shopify

Appli vraiment indispensable pour qui veut assurer un meilleur suivi de ses commandes et par ricochet limiter le stress des potentiels clients en attente de leur commande.

ClareSkin

Nov 13, 2024  on Shopify

the app is nice and easily customizable, paid plan is pretty cheap and not totally necessary, and support is great, Ashley was extremely helpful

Rozin Beauty Care

Nov 04, 2024  on Shopify

Asha was incredibly helpful in setting up the app. The tracking page allows customers to easily monitor their order status and shipment progress without leaving our site. It integrates seamlessly with our website and Shopify. Additionally, the app provides valuable analytics.

Filippo Fanti Photography Art

Nov 03, 2024  on Shopify

I found the app easy to use, I had an issue that has been solved quickly and I am very happy for that! The Tracking Page is smooth and beautiful to see. I would like to thank the people in customer support with whom I interacted till now: Ashley, Asha and Richie; they have been really kind; thank you!

TulipStuff

Nov 02, 2024  on Shopify

Asha was very helpful in setting up the app. The tracking page makes it easy for customers to track their order status and shipment progress while staying on our site. The page easily integrates into our website and into Shopify. An added bonus is the analytics provided by the app.

L&C Avenue

Oct 27, 2024  on Shopify

I’d like to express my gratitude for Samantha’s outstanding support. She provided clear and precise explanations to all my questions, helping me understand TrackingMore’s features better. Her assistance was quick, professional, and friendly, which made setting up my account much easier. Thank you, Samantha, for your valuable help and patience!

UstensilesCulinaires

Oct 22, 2024  on Shopify

I love this app so what I like most is the customer service, they are always there to answer questions and resolve problems directly. Thanks

ChillCraze

Oct 20, 2024  on Shopify

TrackingMore has been a game-changer for our order tracking process! The interface is super easy to navigate, and it integrates seamlessly with our Shopify store. What really stood out was the exceptional customer service. A special shoutout to Asha, who was incredibly helpful and responsive! She answered all my questions quickly and made sure everything was set up perfectly. Thanks to TrackingMore and Asha, our customers are now better informed about their orders, which has improved our overall satisfaction rates. Highly recommend!

P S Jewellery

Oct 20, 2024  on Shopify

Generous free plan for small stores like us. The onboarding experience was straight forward and easy. Easy to use. You get branded tracking page on any plan which is a HUGE BONUS!

7ohplus

Oct 17, 2024  on Shopify

I like the fact that our tracking numbers provide the update to our customers but keeps them on our site versus linking them to UPS or USPS website. Gives us that much more cred in regards to providing a quality all in one service.

Go For Fit

Oct 16, 2024  on Shopify

One Word. Wow! This app is wonderful, it has all the essentials and more. It also has a lot of quick integrations that similar apps are missing. I want to thank Ashley for all her help. Highly recommend it! 5 stars all the way.

IWACE

Oct 10, 2024  on Shopify

I highly recommend it! Ultra-fast and fantastic support. Excellent service both in customer service and customization. For those just starting out, it's very good, as they offer 100 free quota per month. I would like to especially thank Ashley who gave me excellent support in setting up the account.

WeRoadtrip

Oct 07, 2024  on Shopify

Une super application très pratique. Une assistance très efficace. Merci à Asha pour sa pugnacité, sa patience et sa réactivité. Elle a été parfaite.

SpeedLock™

Oct 02, 2024  on Shopify

Le support est très réactif. Réponds à tous. Le page "Help Center" contient beaucoup trop d'article à lire ce qui est complètement mon déboussolant, en même temps cela permet de tout couvrir, tout. Malheureusement, c'est vraiment mal structuré. Il devrait faire des tutoriel vidéo.

The Kitchen Tool Kit

Sep 29, 2024  on Shopify

First time using TrackingMore on my store tracking page. Had a syncing issue with a delivery and was sorted very quickly and efficiently by Ashley. Very impressed so far - would highly recommend.

ChiNews - O melhor da China

Sep 25, 2024  on Shopify

Na verdade, acabei de instalar o app TrackingMore... Vou usa-lo e voltarei para dar meu feeback e avaliação.

Nomica

Sep 24, 2024  on Shopify

We've been using the TrackingMore Order Tracking app for a while now, and it's been an essential addition to our Shopify store. The setup process was incredibly smooth, and the app seamlessly integrated into our site, allowing customers to track their orders effortlessly. The clean and user-friendly interface is something we really appreciate, as it makes navigating through the various tracking options straightforward for both our team and our customers. One feature that truly stands out is the comprehensive analytics provided by the app. Having access to detailed insights on shipping statuses has helped us improve the overall customer experience. The level of customisation available is also a huge advantage, allowing us to match the tracking page to our store’s branding which adds a professional touch. In addition, the customer support has been excellent. Any questions we've had were answered promptly, and the team went above and beyond to help us fine-tune the settings to meet our specific needs. Their attention to detail and dedication have made a real difference, and we confidently recommend this app to other Shopify store owners looking for a reliable tracking solution. Well done!

AGATHON FIT

Sep 19, 2024  on Shopify

The app and its team are exceptional, consistently delivering effective solutions. While there may be occasional delays, they always honor their commitments, placing customer satisfaction as the highest priority. Keep up the hard work and continue refining the app to ensure long-term user loyalty. Excellent service—thank you!

Wellness Shine

Sep 13, 2024  on Shopify

TrackingMore is an awesome app. It is easy to use and I love how you can add Track Your Order capability to your store for added customer satisfaction.

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