Track123 Order Tracking 3D logo

Customer reviews: Track123 Order Tracking 3D

Develop by Track123

Reviews (4,354)

Overall rating
4.9

What Merchants Think

The "Track123 Order Tracking 3D" app has received highly positive feedback from merchants who utilize it to enhance their e-commerce businesses. Users frequently mention its role as a "game-changer," attributing significant improvements to their customer's shopping experience, arising from its user-friendly interface and seamless integration with platforms like Shopify. Real-time tracking and customization capabilities are particularly appreciated, along with outstanding customer support which caters to both technical needs and customization requests.

Key Strengths

  • Easy setup and seamless integration with e-commerce platforms like Shopify.
  • Real-time tracking updates that enhance customer satisfaction.
  • Customizable tracking pages that match brand aesthetics.
  • Responsive and helpful customer support.
  • Reduced customer inquiries due to clear order status visibility.
  • Free plan availability for startups and small businesses.
  • Compatibility with multiple shipping carriers.

Common Concerns

  • The app may request reviews in exchange for removing their branding.
  • Updates can occasionally lag, causing customer dissatisfaction.
  • Lack of certain advanced customization options in some features.

Final Thoughts

Overall, "Track123 Order Tracking 3D" is a highly valued tool for its reliability and efficiency in managing order tracking for e-commerce stores. It is particularly beneficial for enhancing the post-purchase customer experience, making it a recommended choice for both small and large businesses seeking a robust order tracking solution with excellent customer support.

Universo de Charms

Apr 12, 2024  on Shopify

La aplicación es muy buena. Hace que los clientes puedan rastrear sus pedidos de una forma muy sencilla y fácil. Es super conveniente y fácil de usar.

Gracelia Jewelry

Apr 11, 2024  on Shopify

Excellent experience in using the app!! Especially the proper integration with our brand design theme!

GloSkin

Apr 11, 2024  on Shopify

Great app, and really easy to use! I like the fact that you can customize the CSS to make it personalised to your store, and they have a great range of different options for dropshippers to blacklist keywords and couriers. Support staff are friendly and helpful!

Besk

Apr 11, 2024  on Shopify

Applicazione molto bella e facile da usare, si applica perfettamente al mio negozio Shopify. E' possibile monitorare facilmente tutti gli ordini e tenere traccia delle spedizioni. Anche la pagina di tracking creata sul sito è facile da usare.

Tiazna

Apr 11, 2024  on Shopify

There are some features that I like which is not available to other apps though there are also other features that are only available in the advance app but are available in other apps in its free version. Lorie

Glowunify

Apr 11, 2024  on Shopify

Track123 macht es so viel einfacher für meine Kunden, ich habe weniger im Kundenservice zutun, da meine Kunden Ihre Bestellung selbstständig trocken können. Danke Track123

Lapis Lazuli Luxe

Apr 10, 2024  on Shopify

This app has been super helpful, and solves my tracking problem's perfectly! Not only does it easily integrates with shopify to provide a well rounded and seamless customer experience, but also has superbly helpful tech support that provides valuable insight into effective problem solving. 100% would recommend!!!

Guri Knife

Apr 09, 2024  on Shopify

Great App! Easy to use, efficient, quick support and very helpful for those that are beginning as same for who are using them for a long time.

Deliferr

Apr 09, 2024  on Shopify

Très bonne application de suivi , automatisée, simple d'utilisation avec plusieurs fonctionnalités intéressantes.

Lavishix

Apr 08, 2024  on Shopify

Fully recommended, The user interface provides you with great convenience in terms of ease of use and tracking your orders.

RullaRent.se

Apr 07, 2024  on Shopify

I'm on the free plan, and so far I'm very happy with its intuitive interface and ease of use. Integrates great with any page and easy to customize to the feel of your website. Recommend!

GothRider Brand

Apr 07, 2024  on Shopify

Updated Review The problem is fixed and everything working now. Sadly I caught the support during holidays. There was a longer time to answer but all is good now. ---- I've tried to contact multiple time the support and they don't answer. There's no way to get in touch with them. I needed assistance with PayPal sync issues. I'm wondering what is happening.

Cromatodo

Apr 05, 2024  on Shopify

Great app!! Really easy to use and super helpful!!! Great customer service!!! I requested help and they assisted to me super fast!!! Thanks guys!!!

Prime Particle

Jan 19, 2024  on Shopify

Track123 is an outstanding all-in-one logistics tracking and management software that greatly enhances the efficiency of my store's cross-border sales while providing customers with an excellent after-sales experience. It's truly a reliable assistant for my logistics operations!

-Teeny Cherubs-

Jan 18, 2024  on Shopify

UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues. I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.

JawDrops

Dec 25, 2023  on Shopify

Great app who needs a custom tracking page for customers rather than providing direct link to carrier website.

Scroll to Top