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Customer reviews: Syncee Premium AI Dropshipping

Develop by Shopify

Syncee is a powerful dropshipping and product sourcing app for Shopify, helping merchants automate global supplier connections. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (499)

Overall rating
4.3

What Merchants Think

Overall, merchants have mixed feelings about "Syncee Collective Dropshipping". While many appreciate its user-friendly interface and the extensive range of quality products, some express dissatisfaction with certain features such as customer support response times, pricing issues, and supplier reliability. The app is highly praised for its integration with Shopify and the ease of managing a store, but some users experience challenges with subscription management and billing.

Key Strengths

  • User-friendly interface
  • Wide selection of quality products and suppliers
  • Seamless integration with Shopify
  • Extensive filtering options for product selection
  • Responsive and helpful customer support
  • Automated order fulfillment

Common Concerns

  • Complex pricing and subscription management
  • Slow or unresponsive customer support during peak times
  • Occasional difficulties in product syncing and importing
  • Some suppliers not fulfilling dropshipping expectations
  • Limited trial functionality leading to unexpected charges

Final Thoughts

"Syncee Collective Dropshipping" proves to be a valuable tool for many merchants seeking to enhance their e-commerce operations, offering a large array of products and strong integration capabilities. However, potential users should be mindful of subscription terms and supplier vetting to fully benefit from the platform. With improvements in customer support and pricing clarity, Syncee could further solidify its stance as a reliable dropshipping solution.

Las Amapolas Glam

Jan 26, 2026  on Shopify

Mi experiencia es mala. Hay productos que recién después de importarlos te enteras de que ya hay pocas unidades o no tienen disponibilidad para hacer envios a tu país. A las descripciones les faltan datos como la tabla de tallas para las prendas. También hay falta de sincronización con tu tienda ya que al cambiar la moneda, los precios no se actualizan y para cambiar estos u otros detalles, debes cambiar el plan de pago. Además las promociones son engañosas. Te dan un plan gratuito y si pasas el límite de productos o cambias los productos por las razones antes mencionadas, no te dan posibilidad de volver a la promoción del mes a 1 USD.

Fairer Trade

Jan 12, 2026  on Shopify

Provided "support" with AI without even identifying it as AI. In doing so, they were also fairly inflexible on a billing question I had. No thanks!

Zain jelweries

Jan 12, 2026  on Shopify

Syncee AI Dropship has made my dropshipping work much easier. The app is simple to use, and finding products is fast and stress-free. I really like how easy it is to import products and manage suppliers in one place. The interface is clear, and the automation saves me a lot of time. Customer support is also helpful and responsive whenever I need assistance. If you’re serious about dropshipping and want an app that works smoothly with Shopify, I highly recommend Syncee AI Dropship

Fluxidi

Jan 09, 2026  on Shopify

Update: The sweater has now arrived and the product quality is excellent. That said, the delivery took over 21 days from payment (ordered December 16), while the platform advertises a 7–10 day delivery timeframe. Even accounting for holidays, an additional 11+ days without proactive communication is difficult to justify from a merchant perspective. Product quality is top-tier, but delivery reliability and transparency remain a concern for store owners who are accountable to end customers.

Solmist Home Biz

Jan 08, 2026  on Shopify

Had a few questions about CSV imports but support was helpful and guided me through it. now everything runs nicely.

Fluxidi

Dec 28, 2025  on Shopify

Unfortunately, my experience has been disappointing. I placed an order for a sweater, but even after a considerable amount of time, the order has not yet been shipped and there is no clear communication or proactive update about the delay. For a platform that positions itself as a professional dropshipping solution, this lack of transparency and slow order handling is problematic — especially when customers are expecting timely delivery. At this point, I cannot rely on Syncee for consistent fulfillment and would advise other store owners to be cautious if delivery speed and reliability are important for their business.

Tiff’s Luxe

Dec 22, 2025  on Shopify

Avoid this app, predatory billing, and no accountabilityThis was one of the most frustrating experiences I’ve had on Shopify. I was charged nearly $150 CAD for an app I used for two days, uninstalled immediately, and never benefited from. Support was cold, inflexible, and offered no real help just copy paste policies. Seeing other reviews with the same experience makes this feel intentional rather than accidental. If you’re new to Shopify or on a tight budget, this app can seriously hurt you financially.

vital stor

Dec 17, 2025  on Shopify

Depuis que j’ai installé Syncee, la gestion de mon catalogue est devenue tellement plus simple. L’import des produits est rapide et intuitif, les mises à jour automatiques fonctionnent parfaitement, et j’apprécie particulièrement la large sélection de fournisseurs disponibles. L’interface est claire et facile à utiliser même sans expérience technique. Je recommande vivement cette application à toute boutique en ligne qui souhaite gagner du temps et garder ses fiches produits bien organisée merci

Le Til Kúria

Dec 17, 2025  on Shopify

Very useful app, easy to use and reliable. We really enjoy using it and can only recommend it to everyone.

Sybaritic Boutique

Dec 16, 2025  on Shopify

Eversince I installed App, The website became terribly slow. I have paid $ 59 but, I do have to uninstall even in between because of having very slow website.

Amadu's Store

Dec 14, 2025  on Shopify

It is a very good app but they developers need to work on the payment method that is more favourable for global use PayPal and Payooner are not accessible in sierra leone

Kruz Bike

Dec 06, 2025  on Shopify

This app is excellent — I can highly recommend it. It has helped us tremendously in serving our clients quickly and efficiently.

Loopleaf Tech

Dec 04, 2025  on Shopify

As someone who manages products, suppliers and new campaigns regularly, I’ve learned to spot the difference between an app that helps and an app that just looks helpful. Syncee is genuinely one of the apps that makes my work easier in a very real, day-to-day way.

My Store

Dec 02, 2025  on Shopify

Awful confusing why doesn't shopify use third parties it is not easy to navigate sent an email immediately at first charge. Now its happened twice. I have only two logins, once when I was coaxed into the service which had zero products relevant to my brand, and the second logon trying to get rid of this on phone talking to shopify support. The emails say shopify billing this is a mess

Juicy Jungle

Nov 23, 2025  on Shopify

Leider überzeugt die App mich nicht. Barcodes werden oft nicht übernommen und wenn man sie manuell einträgt, verschwinden sie bei der nächsten Synchronisierung wieder. Für diese Leistung ist der Preis deutlich zu hoch. Die Produktsuche ist unpraktisch, da man Kategorien nicht filtern kann und nach dem Öffnen eines Artikels wieder komplett nach unten scrollen muss.

Doghook

Nov 17, 2025  on Shopify

Runaway! Terrible Logistics. If you have taken the trouble to build a brand a customer loyalty do not use this app. It will diminish your brand. The Fulfillment process is a joke. Deliveries take 10 days plus and you have to dig through emails to find a tracking number affiliated with a sketchy Chinese carrier. If you have a dropship company with zero branding, just swindling people who aren't familiar with Amazon, this app is for you. If you're a small business owner building a brand RUN! I only gave this 3 stars because most people only check the 3 star reviews. My real score is Negative A BILLION STARS. Again RUN!

Forever Dew

Oct 31, 2025  on Shopify

I originally had an issue where I was charged after canceling my paid plan, but I have to highlight how professional and responsive Syncee’s support team was throughout the process. After I reached out and explained my situation, Imre from the management team personally reviewed my case, identified the issue, and ensured that my refund was processed quickly and smoothly. I really appreciate the level of communication, fairness, and genuine care they showed, it’s rare to see this kind of attention to customer experience. Thank you to the Syncee team for resolving everything with professionalism and respect. Highly recommended for both the app and the quality of support!

WHIMSICAL HOME OF CREATIONS

Oct 29, 2025  on Shopify

Absolutely stunning variety of products to choose from!!! Excellent quality Love there selection and great customer service!!! Only little thing i can point out wish some suppliers could add more than just one pic but other than that I have never been happier with a supplier where evertime i hear Syncee i smile a big smile!!!

Lootquake LLC

Oct 27, 2025  on Shopify

Horrifying customer service. Their customer service does not exist. We were having an issue with an order "Fulfilled by Syncee", and we needed to contact their support team to help resolve the issue. There was no support team, and they left a message that says "Back in one week" ONE WEEK? WE ARE IN Q4! I would suggest all inexperienced merchants to avoid Syncee at all costs. It is not worth your money. The team behind this app do not care about your business.

Exregal

Oct 10, 2025  on Shopify

Had Rough Start, but the Syncee team, Peter, helped me resolve the issue quickly. very good overall service.

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