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Customer reviews: Syncee Collective Dropshipping

Develop by Syncee

Syncee is a powerful dropshipping and product sourcing app for Shopify, helping merchants automate global supplier connections. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (468)

Overall rating
4.5

What Merchants Think

Overall, merchants have mixed feelings about "Syncee Collective Dropshipping". While many appreciate its user-friendly interface and the extensive range of quality products, some express dissatisfaction with certain features such as customer support response times, pricing issues, and supplier reliability. The app is highly praised for its integration with Shopify and the ease of managing a store, but some users experience challenges with subscription management and billing.

Key Strengths

  • User-friendly interface
  • Wide selection of quality products and suppliers
  • Seamless integration with Shopify
  • Extensive filtering options for product selection
  • Responsive and helpful customer support
  • Automated order fulfillment

Common Concerns

  • Complex pricing and subscription management
  • Slow or unresponsive customer support during peak times
  • Occasional difficulties in product syncing and importing
  • Some suppliers not fulfilling dropshipping expectations
  • Limited trial functionality leading to unexpected charges

Final Thoughts

"Syncee Collective Dropshipping" proves to be a valuable tool for many merchants seeking to enhance their e-commerce operations, offering a large array of products and strong integration capabilities. However, potential users should be mindful of subscription terms and supplier vetting to fully benefit from the platform. With improvements in customer support and pricing clarity, Syncee could further solidify its stance as a reliable dropshipping solution.

AMNESIA

May 29, 2025  on Shopify

We've been using Syncee for data migration and product synchronization in our Shopify store, and overall, it's been a very useful tool. The support team is also very responsive and helpful. Whenever we had questions or needed assistance, they provided clear and fast solutions.

Hammer Nutrition CEE

May 28, 2025  on Shopify

The hammer-nutrition.hu store uses the Syncee dropshipping application exceptionally well! Product uploads were fast and seamless, and we experienced no issues during the migration process. The site is well-structured, the product catalog is up-to-date and professionally managed – it’s clear that the Syncee and Shopify integration works perfectly. I especially appreciate that the store always works with fresh data, which is a huge advantage for the customer experience. I can highly recommend the Syncee solution!

KTMCentrum

May 28, 2025  on Shopify

Syncee has been a huge help in managing inventory across our multiple warehouse locations. Uploading thousands of products was smooth and efficient. What we appreciate most is how it automatically syncs product data between locations, eliminating the need for manual updates and reducing errors. It’s reliable, stable, and integrates well with Shopify. A perfect solution for any dropshipping collective that deals with multi-location logistics!

HairContrast

May 28, 2025  on Shopify

Amazing team! The app does an outstanding job at recommending relevant products that actually fit my store’s niche. It's like it understands exactly what I need. The whole experience is smooth and intuitive, from browsing suppliers to adding products to my store. On top of that, the customer support team is incredibly helpful and responsive. Any time I’ve had a question or needed assistance, they’ve been there with quick and friendly support. Highly recommended for anyone looking to streamline their product sourcing process!

PRHOMZ

May 27, 2025  on Shopify

Business Warning: Our Costly Experience with Syncee – A Case Study in What Not to Use for Supplier Management As a growing U.S.-based ecommerce business, we made the unfortunate decision to use Syncee for managing product sourcing and supplier connections. What followed was a series of avoidable failures that cost us time, money, and customer trust. We're sharing this feedback as a real business challenge to help others avoid the same mistake. Key Challenges We Faced: 1. Product Cost Changes After Orders – Daily Financial Losses Syncee forwards order data to suppliers. However, once the order is placed, suppliers are still able to change pricing, and those changes reflect in the final invoice. This means we were often charged more after a customer had already paid—leading to lost margins and direct financial losses daily. 2. Unverified, Unreliable Suppliers Syncee allows suppliers to onboard through free, unvetted plans. There’s no quality control, no accountability, and often no guarantee the supplier is legitimate. One supplier shipped the wrong product to our customer and refused to refund us. Syncee refused to intervene or assist. 3. Nonexistent U.S. Support Infrastructure As a U.S.-based business, we operate during North American business hours. Syncee’s entire support team is EU-based, and there's no live support when we need it. The support process is clunky, reactive, and not aligned with ecommerce urgency. 4. Weeks of Chat Support, No Accountability After extensive back-and-forth over unresolved issues, we formally requested a meeting between our business team and Syncee’s team. Instead, they continued responding with AI-generated answers—often generic, repetitive, and unhelpful. No real human interaction. No accountability. 5. No Issue Tracking or Escalation Process There is no proper ticketing system to track problems or escalate them. It’s impossible to monitor the status of ongoing issues, and responsibility is passed around without any resolution. For a B2B platform, this is simply unacceptable. Business Impact Operational Disruptions Customer Complaints Loss of Revenue Supplier Disputes with No Resolution Wasted Time with AI-Driven Support Final Recommendation: If you are a serious ecommerce business—especially in the U.S.—we strongly recommend you avoid Syncee. It is not built to support growth-oriented companies with real operational needs. Our advice: Uninstall Syncee now before it damages your business further or you thinking to build business based on their supplier support.

Rizi's Dynamic Hub

May 21, 2025  on Shopify

Very disappointed i had seven days trial period after seven days automatically charged me $99 didn't even charged me charged my wife's account and I have no idea how you guys did it she is so gutted unbelievable before seven days I deleted this app but you guys charged me I still have free period with new plan even though I didn't automatically authorised you

tekshop.no

Apr 06, 2025  on Shopify

This app charge your $39.99 right away even when you cancel your subscription to same day and they don't refund back automatically. Therefore this app is a scam and you cannot come in contact with them so you'll have to get your money back.

Clutchy

Mar 17, 2025  on Shopify

Syncee Collective has been a game-changer for my dropshipping business! The platform is incredibly user-friendly, and the product catalogue is vast, with high-quality items across multiple niches. I love how easy it is to import products directly into my store, and the automated inventory updates save me so much time.

DAWGWAREHOUSE

Feb 23, 2025  on Shopify

Have yet to place it in action online. I will write a review once I have seen how well it does. Still work in progress here. So far, everything is going as exspected, Great.

Riley's Pet Store

Feb 06, 2025  on Shopify

I signed up without realizing it. I thought it was a free trial. Turns out it was a $99 mistake as they charged me because I was one day late figuring it all out. Not intuitive, not helpful, waste of time. Also, it took forever for them to answer simple questions, ones I had to ask several times. Steer clear. Post script your poor response times and you're confusing. Sign up procedures cost me a hundred bucks. Keep up the good work.

Riley's Pet Store

Feb 04, 2025  on Shopify

I signed up without realizing it. I thought it was a free trial. Turns out it was a $99 mistake as they charged me because I was one day late figuring it all out. Not intuitive, not helpful, waste of time. Also, it took forever for them to answer simple questions, ones I had to ask several times. Steer clear.

Twitter Bikes

Dec 26, 2024  on Shopify

PROS: This was the easiest app for finding your niche. I have compared with: SaleHoo, Modalyst, Spocket, AutoDS CONS: 1) All the products I have searched are more expensive on your platform than on Amazon. Why should I expect someone to buy from my humble store when they can go to Amazon (free shipping, easy return, better price)? Useless app. 2) Return is handled by the supplier. It means that I may have a lot of headaches without support.

Mototoy

Dec 16, 2024  on Shopify

I can only recommend Syncee! Amazing app, user-friendly and easy-to-understand with high quality suppliers. The search experience is awesome, flawless and finding the products I need is super easy. 5-stars!!

The Slow Life

Dec 12, 2024  on Shopify

I looked at several dropshipping options and Syncee has the best selection and ease of use. Excited to have found some great brands on here.

Luxurymania

Dec 11, 2024  on Shopify

Thanks for having me. My next review will determine the value this platform will offer me. Stay tuned…

Cover Culture

Dec 07, 2024  on Shopify

Initially the Syncee website appeared to be informative and practical during the time I was scouting dropshipping apps for my store. Then, they redesigned the interface and it seems to be counterproductive. The redesign removed catalogs and combined the idea of a catalog within the import lists. Then, deleting products is arranged in the most complicated, counterintuitive way using a filter. Unlike Shopify when I need help, the advisors can sometimes correct/update things on my behalf. I have been trying to delete products for days only to receive the intended results then back to square one due to one small update And no one can call you at least with the plan where you have 250 products. I can no longer easily see a supplier’s inventory before importing to my store. Importing itself is a nightmare. Initially, Syncee’s app kept overriding my changes in Shopify on select products. Last, support is unavailable on the weekend and re-appears during odd hours if you live in the United States. They were closed Thanksgiving day and Friday even though they are based in Hungary; e-commerce is a 24 hour business which drives on holiday sales.

Acessaro

Dec 01, 2024  on Shopify

Mein erster Eindruck ist super. Scheint qualitative Ware zu vermarkten, perfekt für Startups die nicht mit kostengünstigen Produkten einsteigen möchten.

Mariposa

Nov 26, 2024  on Shopify

I've been using Syncee for a week, and I'm convinced! Setting up products was smooth, and the catalog has great variety. The app is easy to navigate, and so far, everything has worked seamlessly.

Curate Co.

Nov 25, 2024  on Shopify

Syncee has been amazing! The platform is user-friendly and has streamlined managing my online store. A special thanks to Sara for her outstanding support—she patiently guided me through setting up product uploads and automatic updates. Highly recommend Syncee for efficient e-commerce management!

Global Tek Gear

Nov 21, 2024  on Shopify

I looked long and hard to find the right source for adding products to my store. My criteria was for high quality products that ship from the USA in just days. It took a lot of disappointments before I found Syncee. I like how the profit margins are built in, so I can see exactly how much I can make on each sale.

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