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Customer reviews: Syncee Collective Dropshipping

Develop by Syncee

Reviews (1,905)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about "Syncee Collective Dropshipping". While many appreciate its user-friendly interface and the extensive range of quality products, some express dissatisfaction with certain features such as customer support response times, pricing issues, and supplier reliability. The app is highly praised for its integration with Shopify and the ease of managing a store, but some users experience challenges with subscription management and billing.

Key Strengths

  • User-friendly interface
  • Wide selection of quality products and suppliers
  • Seamless integration with Shopify
  • Extensive filtering options for product selection
  • Responsive and helpful customer support
  • Automated order fulfillment

Common Concerns

  • Complex pricing and subscription management
  • Slow or unresponsive customer support during peak times
  • Occasional difficulties in product syncing and importing
  • Some suppliers not fulfilling dropshipping expectations
  • Limited trial functionality leading to unexpected charges

Final Thoughts

"Syncee Collective Dropshipping" proves to be a valuable tool for many merchants seeking to enhance their e-commerce operations, offering a large array of products and strong integration capabilities. However, potential users should be mindful of subscription terms and supplier vetting to fully benefit from the platform. With improvements in customer support and pricing clarity, Syncee could further solidify its stance as a reliable dropshipping solution.

Riley's Pet Store

Feb 06, 2025  on Shopify

I signed up without realizing it. I thought it was a free trial. Turns out it was a $99 mistake as they charged me because I was one day late figuring it all out. Not intuitive, not helpful, waste of time. Also, it took forever for them to answer simple questions, ones I had to ask several times. Steer clear. Post script your poor response times and you're confusing. Sign up procedures cost me a hundred bucks. Keep up the good work.

Riley's Pet Store

Feb 04, 2025  on Shopify

I signed up without realizing it. I thought it was a free trial. Turns out it was a $99 mistake as they charged me because I was one day late figuring it all out. Not intuitive, not helpful, waste of time. Also, it took forever for them to answer simple questions, ones I had to ask several times. Steer clear.

County Sprout

Sep 02, 2024  on Shopify

tl/dr: 100% DO *NOT* RECOMMEND The Syncee website catalog is slow and often unresponsive, and the search function is.... well, dysfunctional. With regard to my situation (searching for vendors who ship from the US to my US customers), a majority of the wholesale vendors I found charge completely unreasonable shipping fees, and many sell the same products on their own consumer-facing websites at better prices for product and shipping. I could go on and on, but save yourself some heartache and 6 hours by looking for a legitimate drop shipping partner.

NadineK - Wo Fashionträume wahr werden

Aug 12, 2024  on Shopify

Minussterne kann man leider nicht vergeben. Die App ist nicht in der Lage, Produkte als Entwurf zu importieren. Syncee behauptet ferner, sie würde ihre angebundenen Lieferanten überprüfen. Der Witz war gut. Bereits bei den ersten beiden deutschen Lieferanten ist weder das Impressum vollständig noch sind diese Firmen an ihren gemeldeten Adressen in irgendeiner Art und Weise bekannt, somit Scamfirmen, Briefkastenfirmen wie auch immer. Dafür dann Geld zu nehmen, für eine App die weder unsere Anforderungen erfüllt noch für uns interessante und vor allem seriöse Lieferanten beinhält ist einfach nur frech. Jeder kann Syncee gerne verwenden, für uns ist es sicher keine Option. Was sie sagen und was sie tun, sind zwei paar Stiefel und das hat unser Test mit der App gezeigt. Das erspare ich uns und vor allem unseren Kunden...

The Calm Boutique

Aug 09, 2024  on Shopify

Syncee provided horrible customer service. It's a small team if you look at their website. When I had my issue, I kept asking them to escalate. Basically, they passed me off to their friend 2 times (Sarah -> Peter -> Richard). When I asked to speak with the CEO AKOS Gulyas, they told me no. I reached out to Akos directly on Linkedin; no response. If you are selling baby or pet toys, or women's sports bras, maybe this company will work for you. I am creating a website using a niche market. The company advertised that they have distributors/ dropshippers that sell my products. I paid for a year in advance to take advantage of the discounted pricing, as I was looking forward to a long-term relationship with this company. As I started to build my website, and reach out to the various vendors, I discovered that the vendors are no longer in business or do not reply to my emails (bait and switch). I asked Syncee for a refund of the subscription as I was unable to get a vendor to work with. They said the policy is NO REFUNDS but they would look into my situation. Syncee blamed me for paying in advance and said that I should have canceled within the 14 day cancellation period. This is something that I discovered after building my website. So basically the company is promoting that they have vendors to sell your niche product, but the vendors are no longer in business. This is false advertising and a scam. Unfortunately, the company is NOT based in the US but based in Hungary so you can't pursue any legal action. They have good reviews (might be legit or a bot) but them refusing to refund me $288 because they don't properly vet their vendors is sad. Horrible experience and I would not use this company if you are selling a niche. They don't care that they are stealing your money. This should have been a no-brainer to refund me my money. Looking at other negative reviews, many of them are very similar to my situation. Sad experience for a new business owner. 

DivineStyles

Jul 22, 2024  on Shopify

I had a very disappointing experience with this service. After signing up for the trial version to evaluate the app, I decided it wasn't for me and canceled the subscription promptly. However, they still attempted to charge me an annual subscription fee. Despite their claim that there was no trial period and I had to pay for the subscription, I had already canceled. I contacted customer support multiple times, but each time, my issue was passed to the billing department with no proper resolution. To make matters worse, they repeatedly tried to charge me £231 through the Shopify store. The customer service has been extremely unhelpful and frustrating. I do not recommend this service due to their poor handling of billing issues and lack of effective customer support

Western Newfoundland Brewing Company

Jul 16, 2024  on Shopify

Terrible service. Predatory refund policy. Bad customer service. Bad product.

Macie & Otis | Pet Supplies

Jul 05, 2024  on Shopify

Some of the suppliers listed for dropshipping don't dropship. Pet supplies suppliers to ship in Canada are either too expensive, long lead times, high shipping cost, or poor quality.

Sun of the Beach Boutique

Jun 13, 2024  on Shopify

Well as promised to advise you after I have tried the product. Definitely not happy with this program and feel that it is a waste of money. Lots of hidden fees and other subscriptions and not enough vendors for what my store needs. The vendors I considered like for Men's products/clothes only carry maybe 1 or 2 of the items and not even multiple sizes, very, very limited. I paid the subscription in full so that I would capture the discount offered. I really had high hopes that Syncee offered exactly what I wanted in my store. But after much vetting of their suppliers, the only companies offering what I want, charge additional subscription fees. I asked for a refund even though I know it is non refundable, because as stated, in the beginning, the program looked amazing, but then as I dug in further, it is not.

Prime Lux Hub

Jun 02, 2024  on Shopify

good

FEMM WEAR

Apr 16, 2024  on Shopify

this app doesnt even open after installing

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