The support team is available and knowledgeable for simple and complex questions. John B quickly responded to my ticket letting me know that he was working to find a solution then followed up with documentation of how to resolve my question.

John B. was fantastic at solving our problem and delivering top-notch service with impressive efficiency. Thanks John!

The phone number they list is wrong and for an air conditioning company. Also no live chat. Hurts our businesses when clients have questions that we cannot get quick answers too.

I want to express my gratitude to Gabriel for his outstanding support. His assistance has been invaluable, and his help in navigating the complexities has been greatly appreciated. Thank you so much for your dedication and expertise!

John B, is really helpful and kind supporter! He tried to helped me a lot even our system is troublesome. I would love ask him if I will have some question next time.

Thank you Jeff Q for all of your help and guidance. You are always so happy and helpful. And explain things really well.

Can't recommend Yatpo Customer Service enough. I've chatted with them three... YES THREE TIMES.... and each time the service was better than the last. Everyone I spoke with was kind, knowledgable, efficient and persistent in helping to troubleshoot my issues. 11/10 recommend

We have had the pleasure of working closely with Yotpo to assist with our Community Experience. They have been absolutely wonderful with assisting us in all areas and concerns we have. Jeff Q is a superstar when required support, they jump straight in to help us with no fuss.

John B was the best! so helful in a few minutes he sorted everything out with so much kindness. tnx:)

John from Yotpo Chat line was super efficient providing a report manually straight away - that was not coming to my email. Thanks John!

The Yotpo application seems a decade behind but Charlie helped ensure we had what we needed! Thank you, Charlie!

I reached out for help and Maritel S. was so patient and so helpful! I asked a lot of questions and she answered all of them. Thank you!

I had a question about account information, and Alsher C was incredibly helpful in assisting me to resolve the issue. 10/10 would recommend.

Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!

John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.

Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.

Dont use it. After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Despite its free mode, this app's customer service is very slow, and there's a bug with the bar placement that hasn't been fixed for over a month since I reported it (Yotpo case #03219533). My detailed emails about the bug have been ignored, and my case was unjustly closed. It's disappointing how such a service aims to attract paying customers when responses take 3-5 business days, feeling outdated. I'm unsatisfied with the service, hoping for better alternatives.

The app is set up in a very confusing manner, but can be fixed after playing around with it quite a bit. However, customer service is below standard and very unhelpful. Overall, I would not recomend.