Dont use it. After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Despite its free mode, this app's customer service is very slow, and there's a bug with the bar placement that hasn't been fixed for over a month since I reported it (Yotpo case #03219533). My detailed emails about the bug have been ignored, and my case was unjustly closed. It's disappointing how such a service aims to attract paying customers when responses take 3-5 business days, feeling outdated. I'm unsatisfied with the service, hoping for better alternatives.

The app is set up in a very confusing manner, but can be fixed after playing around with it quite a bit. However, customer service is below standard and very unhelpful. Overall, I would not recomend.

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition. My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!

This is a great app especially after they have added the customizable features. Customer support is great, I was helped by Gabriel S today and he went above and beyond to assist me with my queries.

Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!

Great app. I've installed both the "rewards bar" and the referral widget. Really a great way to engage costumers and the overall LTV. Just got off the chat with Gabriel at their support chat with an issue I was having with the rewards bar. Gabriel helped me right away. Would really recommend this app to other e-commerce that would like to start their LTV journey.