Disappointed with Yotpo Loyalty and Reviews. Basic features like percentage-based discounts — which are essential for how we run our business — are locked behind their most expensive plan. It feels like they charge premium prices for bare minimum functionality. Definitely not worth the cost for what you get.

Horrible experience. The company keeps charging my credit card even after i un installed the app. I reached out to them after I un installed the app and to not charge my credit card but they still kept doing it and told me that under the contract they were able to do it as both parties need to say in writing 30 days before to cancel. I was on a enterprise custom plan and was paying a hefty amount as well. And on top of this the real issue is that they automatically renewed the contract for another year with even notifying me first. When i asked them that I was not informed about the continuation of the contract they said and i quote "a. Make sure our clients' shoppers' experience is seamless and uninterrupted. b. Plan our budget and roadmap according to our annual agreements. We are making sure we foresee partnerships year over year and plan accordingly. " this is a company that does not care anything about their customers and have sneaky ways to empty out your pockets. Think twice before installing this app.

We use to use Swell and they were purchased by Yotpo. Yotpo customer service only can get be assessed by email using a ticket system that takes about a day to get an answer. When they have an issue there is no answer for such as why does this customer not have an awards account. We have been a customer of theirs for years and on the Shopify platform for 10 years.

Absolutely the worst customer service. You cannot get passed the AI chat. Paid for a pro plan. A hiccup happened which reverted my plan to “free”. Tried to contact customer service to get them to dix it, but AI won’t let me talk to a live person cause my plan is “free”…

No support from our client success manager at all. No answers to our messages.

Customer service will put in a lot of time trying to sell you the product, but virtually ZERO after you purchase. They will send you a how to link that is about as helpful as their chat function, which is to say very little. I set up a meeting a Yotpo agent. When he found out that I just needed help setting up the program, he messaged me and said that I should talk to the agents through the chat function.

The phone number they list is wrong and for an air conditioning company. Also no live chat. Hurts our businesses when clients have questions that we cannot get quick answers too.

Dont use it. After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.

Despite its free mode, this app's customer service is very slow, and there's a bug with the bar placement that hasn't been fixed for over a month since I reported it (Yotpo case #03219533). My detailed emails about the bug have been ignored, and my case was unjustly closed. It's disappointing how such a service aims to attract paying customers when responses take 3-5 business days, feeling outdated. I'm unsatisfied with the service, hoping for better alternatives.