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Customer reviews: Yotpo: Loyalty Rewards Program

Develop by Shopify

Reviews (920)

Overall rating
4.7

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

  • Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
  • Seamless program setup with helpful assistance from support staff.
  • Effective in enhancing overall customer experience and loyalty.
  • Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

  • Occasional complexity and difficulty in setup, particularly for migrating users.
  • Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
  • Some users find the app outdated compared to competitors.
  • Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Fable England

Jan 26, 2026  on Shopify

Stephanie was super helpful with my queries today and solved my problem swiftly and politely. Thanks Stephanie!

GoMacro

Jan 22, 2026  on Shopify

Nyle was absolutely amazing assisting me with my inquiry. He was patient and very resourceful with my request, along with making sure that I had all the information I needed be for we ended our chat today. The chat option is very helpful and easy to use. The links that Nyle provide were super helpful, and detailed, along with the explanation of what to look for and how to resolve the issue. Thank you!!

KISS Colors & Care

Jan 14, 2026  on Shopify

Nyle Aldrin M was very helpful. Solved my problem quickly and explained well.

Saysky.co.uk

Jan 14, 2026  on Shopify

Great service, quick help and fast understanding. Thanks to Rodney D. for the help!

Cloré Beauty

Jan 05, 2026  on Shopify

Christy Dawn

Dec 29, 2025  on Shopify

Irvin N was very thorough and helpful!

Nurture®

Dec 12, 2025  on Shopify

Excellent experience with Yotpo support. Eleen T. was very helpful, responsive, and clear throughout the process. She helped us resolve an account issue related to a previous agency quickly and smoothly. Everything was handled professionally. Highly appreciated!

Apria Home

Dec 11, 2025  on Shopify

A big shoutout to Nyle for the quick response and great assistance

Muscle Nation

Dec 03, 2025  on Shopify

A big shoutout to Stephanie for the quick response and great assistance! Surely, a gem to keep.

BlackTie Breaks

Dec 02, 2025  on Shopify

Rodney D. helped me solve an issue with expedience and kindness. Thank you!

Boody Japan

Nov 25, 2025  on Shopify

Route One

Nov 24, 2025  on Shopify

Rodney was helpful.

Supawear

Nov 20, 2025  on Shopify

Great support from Jeff!

Coco & Eve UK

Nov 18, 2025  on Shopify

Great support!

Dower & Hall

Nov 10, 2025  on Shopify

Nyle Aldrin M was great :)

Lexi J Wellness

Nov 07, 2025  on Shopify

We just launched our loyalty program today and can't wait to see how our customers like it. Tonight I was working on some errors (a Friday night) and Jeff helped me out. He was awesome and so fast! The whole Yotpo team has been so helpful and there for us every step of the way! :)

Verb Products

Nov 05, 2025  on Shopify

Quick and helpful!

Miss Nori

Nov 05, 2025  on Shopify

tomboyx

Nov 04, 2025  on Shopify

Super speedy response from support, I am thankful for Yoben's assistance.

VIETRI

Nov 04, 2025  on Shopify

Rodney D was quick to answer and resolve the issue.

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