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Customer reviews: Yotpo: Loyalty Rewards Program

Develop by Shopify

Reviews (916)

Overall rating
4.7

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

  • Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
  • Seamless program setup with helpful assistance from support staff.
  • Effective in enhancing overall customer experience and loyalty.
  • Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

  • Occasional complexity and difficulty in setup, particularly for migrating users.
  • Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
  • Some users find the app outdated compared to competitors.
  • Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Muscle Nation

Dec 03, 2025  on Shopify

A big shoutout to Stephanie for the quick response and great assistance! Surely, a gem to keep.

BlackTie Breaks

Dec 02, 2025  on Shopify

Rodney D. helped me solve an issue with expedience and kindness. Thank you!

Boody Japan

Nov 25, 2025  on Shopify

Route One

Nov 24, 2025  on Shopify

Rodney was helpful.

Supawear

Nov 20, 2025  on Shopify

Great support from Jeff!

Coco & Eve UK

Nov 18, 2025  on Shopify

Great support!

Dower & Hall

Nov 10, 2025  on Shopify

Nyle Aldrin M was great :)

Lexi J Wellness

Nov 07, 2025  on Shopify

We just launched our loyalty program today and can't wait to see how our customers like it. Tonight I was working on some errors (a Friday night) and Jeff helped me out. He was awesome and so fast! The whole Yotpo team has been so helpful and there for us every step of the way! :)

Verb Products

Nov 05, 2025  on Shopify

Quick and helpful!

Miss Nori

Nov 05, 2025  on Shopify

tomboyx

Nov 04, 2025  on Shopify

Super speedy response from support, I am thankful for Yoben's assistance.

VIETRI

Nov 04, 2025  on Shopify

Rodney D was quick to answer and resolve the issue.

White Mountain Puzzles

Oct 30, 2025  on Shopify

Rodney D was helpful, friendly and quick to respond. Handled my issue from start to finish and kept me updated during the process. It was resolved in a timely manner.

Gllosse

Oct 30, 2025  on Shopify

Jeff Q. Was really helpful on giving me guidance about some coding errors on our Reward page. He was very professional and explained every little detail to perfection. Very grateful to him and the Yotpo team!

Boody North America

Oct 27, 2025  on Shopify

We’ve been using Yotpo for our loyalty program for a couple of years now, and we couldn’t be happier. We recently relaunched our program and went live on two new storefronts, and the process was seamless. The help and support team is always quick, professional, and easy to work with. Special shoutout to Stephanie C for going above and beyond!

Skylar

Oct 24, 2025  on Shopify

5 Stars for a loyalty program platform that works well for headless storefronts. Also thank you to Charlie quickly finding the issue in our setup and taking the time to answer my questions with clarity.

O My Bag Amsterdam

Oct 22, 2025  on Shopify

Geeli House

Oct 21, 2025  on Shopify

Excellent support! The Yotpo customer service team is incredibly reactive and helpful. My request was handled very quickly and with great professionalism. Rodney D. took care of everything efficiently clear communication, quick follow-up, and a perfect resolution. Really appreciate such a responsive and reliable support experience!

Coffee Sapiens

Oct 04, 2025  on Shopify

Dr Frank's Weight Loss Clinic

Oct 02, 2025  on Shopify

Customer service is always so helpful and quick to respond. Greatly appreciated ^^

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