Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo Loyalty Rewards Referral

Reviews (2,626)

Overall rating

4.7

5

121
4

7
3

1
2

1
1

6

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Tribal® Fashion

Apr 09, 2025 on Shopify

Support was amazing. I had. agent called Stephanie. They answered every question with patience and solid knowledge. i am very happy with the support i received. Well done!

Netrition

Apr 09, 2025 on Shopify

Maritel was amazing!

SuperFeast

Apr 08, 2025 on Shopify

Jefferson Q is always super efficient, friendly and helpful :)

The Frye Company

Apr 03, 2025 on Shopify

Maritel S. was great! Thank you so much for your help! You were clear, efficient, and got everything sorted quickly. I truly appreciate your assistance.

Manucurist

Apr 03, 2025 on Shopify

“Stephanie C was a great help! Attentive, efficient and fast thank you

Fresh Roasted Coffee

Mar 26, 2025 on Shopify

Maritel S. was extremely helpful at finding a solution for me. It was not a complicated problem, but I appreciated how fast she figured out what was going on and directed me on how to complete my task. Thanks so much!

CMC Motorsports®

Mar 20, 2025 on Shopify

Hi, I've been working with Yotpo for several years now, and they are an excellent company to partner with. I want to especially applaud their support team specifically Yoben M who went above and beyond on a complicated issue I was have with a customer redemption. He took his time to answer all my questions, was very patient, and provide examples. Thank you!

Max Warehouse

Mar 19, 2025 on Shopify

Kudos to John B great and prompt assistance!

Hero Kiddo Inflatables

Mar 18, 2025 on Shopify

Super fast and efficient service! Gabriel S. Helped me a lot and very quickly!

tasc Performance

Mar 13, 2025 on Shopify

Just had a great customer service experience with Stephanie C. She was prompt, helpful, and took her time to research my questions to give me the best possible answer.

ABLE

Mar 13, 2025 on Shopify

Shout out to Maritel S.--- They were able to help solve the problem our business was facing with a recent change with the Shopify integration of YOTPO. Thank you so much for assisting me, Maritel! You were helpful and straightforward, and got us back up and running promptly.

CSB

Mar 11, 2025 on Shopify

John B was amazing

Velotric

Mar 06, 2025 on Shopify

their online customer support is very nice, help me a lot to get used to the system

LIVERPOOL LOS ANGELES

Mar 05, 2025 on Shopify

Quick assistance

I and love and you

Mar 03, 2025 on Shopify

John B was helpful and clear. Thank you.

Branch Basics

Mar 03, 2025 on Shopify

John B was so helpful and quick to resolve my issue!

ECO. Modern Essentials

Mar 02, 2025 on Shopify

Always great service from the yotpo team! Recently assisted by John B, however I have to say that everyone in the team offer fast, efficient service.

Olistic

Feb 25, 2025 on Shopify

Maritel was of great help, really fast and productive!

Daily&Co

Feb 21, 2025 on Shopify

Jeff Q gave me a great and quick assistance Every assist, everyday kind and very helpful advices and helps my work efficiently. I appreciate a lot!!

True Botanicals

Feb 20, 2025 on Shopify

Jeff Q was a great help! He was able to provide me with clarity on my issue, and remained patient and present throughout our entire conversation.