Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo: Loyalty Rewards Program

Reviews (876)

Overall rating

4.7

5

149
4

9
3

1
2

1
1

9

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Supplement Mart

Jul 07, 2025 on Shopify

Nyle M was a great help Tracy

INNISFREE Australia

Jul 04, 2025 on Shopify

Fabulous customer service! Jeff was great and all the customer support staff have always given clear simple resolutions. Thank you!

Skratch Labs

Jul 02, 2025 on Shopify

Had a great experience with customer service today for this app. The support rep, Maritel, helped us fix an issue quickly and efficiently. Thanks Maritel!

Naturo Pet Food

Jun 26, 2025 on Shopify

Prompt, clear and helpful advice from Yotpo support team (Gabriel S) resolving teething issues with the app on site. Very happy with the support so far.

Creama+

Jun 23, 2025 on Shopify

THOMAS SABO Australia

Jun 15, 2025 on Shopify

Shout out to Jeff! Any issues we have are resolved quickly and communication is always clear and timely. We truly appreciate the efficient support from Jeff and the rest of the Yotpo team.

Gisou EU

Jun 12, 2025 on Shopify

Aisher helped a lot! Fast and effective customer service!

Matchbox

Jun 10, 2025 on Shopify

The chat is very helpful with any queries and solving any issues. Stephanie is always very responsive and quick to help with any questions or issues I am experiencing.

Aromatherapy Associates

Jun 05, 2025 on Shopify

Great customer support from Nyle M

SUPCASE | Award-Winning Cases

Jun 04, 2025 on Shopify

Awesome support! Nyle M. was super helpful. Yotpo is a great tool.

Ron Dorff

Jun 04, 2025 on Shopify

Customer support is always available with good service. Thank you to the Yotpo team and John B on our latest exchange!

Melinda Maria Jewelry

Jun 02, 2025 on Shopify

Alsher C was of great assistance. As both of us being CS reps, we were able to help the client both on our parts. Great team work!

Earl of East

May 29, 2025 on Shopify

Nyle M. was very helpful with our query!

BitterLiebe

May 28, 2025 on Shopify

John B. was helping me very fast and find a good solution!

Gisou EU

May 27, 2025 on Shopify

John B helped a lot! Fast and effective customer service!

MODELONES

May 27, 2025 on Shopify

The help was provided in a timely manner. Special thanks to Nyle M. for help.

P.J. Salvage

May 22, 2025 on Shopify

I have used Yotpo as a Site Merchandiser for awhile now and greatly appreciate their help. The chat feature is extremely helpful when you need an answer quick and today, Maritel was on and helped me out lickitysplit. I learned more about earning rules from them and fixed the issue I was having. Great service all-round.

Manucurist UK

May 22, 2025 on Shopify

John was a great help. Thanks for the good service.

Orange Sherbet Boutique

May 14, 2025 on Shopify

Radly was super helpful in rectifying a frustrating and messy situation that had gone on in the background between Yotpo and Shopify. All sorted and one happy customer on our end again! Thank you!

Kit & Kin

May 14, 2025 on Shopify

Very easy to use and their support team is very friendly and efficient! A big shout out to Nyle M. who was a super star! Thank you.