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SupportGPT - Email Support AI logo

SupportGPT - Email Support AI

Develop by Shopify
Free App

AI-Powered Email Support for E-commerce Success

Automated responses
Reduced workload
Categorized tickets
Customizable replies
Improved response time
The app is no longer available

About SupportGPT - Email Support AI

Launched Aug 27, 2024

Categories

Support - Other

Built by Shopify

Address

RE2 Limited, 128 City Road, London, ENG, EC1V 2NX, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Powered by ChatGPT-4o, SupportGPT streamlines customer service, freeing time for business growth.

Effortlessly craft detailed responses with SupportGPT. Once integrated with your store, our advanced AI, powered by GPT-4o, efficiently manages all incoming queries. It categorizes and enables automated responses, streamlining your workflow. Review and send—no hassle! Customize responses to fit your brand, addressing shipping, refunds, product information, promotions, and more. Experience improved response time and enhanced customer satisfaction with our AI-driven customer service tool.

Effortlessly craft detailed responses with SupportGPT. Once integrated with your store, our advanced AI, powered by GPT-4o, efficiently manages all incoming queries. It categorizes and enables automated responses, streamlining your workflow. Review and send—no hassle! Customize responses to fit your brand, addressing shipping, refunds, product information, promotions, and more. Experience improved response time and enhanced customer satisfaction with our AI-driven customer service tool. more
  • Automatically or manually generate responses for all tickets
  • Train your AI support rep on shipping details, refund policy, and many more
  • Minimize your workload and reduce employee expenses.
  • Categorized tickets, allowing you to prioritize those with the most impact.
  • Decrease response time, boosting customer satisfaction

Pros

  • Effortlessly crafts detailed responses, improving response efficiency
  • Advanced AI, powered by GPT-4o, efficiently manages all incoming queries
  • Categorizes and enables automated responses, streamlining workflow
  • Customization of responses to fit the brand's voice
  • Addresses shipping, refunds, product information, promotions, and more
  • Improves response time, enhancing customer satisfaction
  • Automatically or manually generate responses for all tickets
  • AI can be trained on specific details like shipping and refund policies
  • Reduces workload and employee expenses
  • Categorizes tickets allowing prioritization of high-impact queries

Cons

  • Dependency on AI can potentially miss nuances in customer queries
  • Initial setup and training may require a significant time investment
  • Customization might be limited by the AI’s capabilities
  • Reliance on AI might need occasional human intervention for complex issues
  • Potential issues with handling multilingual support if not properly configured

Key Features

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