I had a very disappointing experience with Spocket. I reached out to their support team multiple times over 20+ days due to ongoing product import issues, which they failed to resolve. Their representative assured me that my trial would be extended and that I wouldn’t be charged for July and August — but despite this promise, they still charged me $99. I was misled, ignored, and charged for a service that wasn’t even working properly. I tried contacting them through chat and email with no resolution. This kind of service is completely unacceptable and unprofessional. I have since requested a refund and asked for my account to be deactivated. I do not feel this app is safe or reliable for business use. Use with caution — and be prepared for poor customer support and broken promises.

I am still learning the app and growing my store with inventory, as I navigate through the process, Eleanor has always been on top of my questions. Her responsiveness and knowledge base has made me feel secure in my decision to proceed with Spocket. I do wish the suppliers would have more art in stock, most have become sold out. But customer service has been excellent! Thank you Eleanor!

That this app has winning products which helps beginners to find their products easily . I as a beginner felt easy to use this app,as support guides helped me in every step to select a product,import it and pushing to my store.

Becareful of this app. If you unistall the shopify app they will still take the money after the free trial. If u want to unistall you have to speak to their customer support.

I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.

I love the supply chain options Spocket offers. The price is right on for the service my company receives from them. Their support is humanized and not scripted. They are very professional and quick to answer questions or concerns.

What I love about this app is that whatever problem, issue or question I have is immediately answered or resolved. The techs are fantastic! I just had a wonderful experience with Eleanor, who was so very helpful, caring and encouraging. I’ve yet to have a bad experience and am sure I won’t.

Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame! SCAM!! They charged me $400 for one free trail, and they won't refund my money!

I am new to dropshipping and have alot of questions. Sprocket chat agents always understand my question and gives me the info I need to make my business profitable. I recently reached out because I needed help calculating shipping charges. Not only did Irene answer my questions regarding shipping charges, but also told me about the Aliscraper tool to help me manage my products. Great service!

I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.

Had tons of great items for being on the $99 month plan, the only issue is I cancelled it because I wasn't getting any sales and I was still charged.. and this is the only place I can find to contact someone now that the app is uninstalled.

Scam , tried to take 951 SeK =aprox 100 euro and again2 days later 965 = 100 euro and did not even sign up for it

I really want to use spocket for my drop shipping because I want to work closer with Amazon products. However the cost to import products from spocket is $99.00 a month? Is this correct. Is it free? I don’t feel comfortable confirming details on any cites especially for that much. I do think this is a fabulous app but is that the overall cost?? It’s not a scam??

I had a fantastic experience working with Angelique for my Shopify store support. She was incredibly professional, knowledgeable, and attentive throughout the entire process. Angelique responded promptly to all my questions and provided clear, helpful guidance that made managing my store much easier. Her expertise and dedication truly stood out, and she went above and beyond to ensure everything was running smoothly. Thanks to Angelique’s support, my Shopify store performance improved significantly. I highly recommend her to anyone needing reliable and expert Shopify assistance!

I am new to drop shipping with zero knowledge in the business. As such, I ask a lot of questions and I am super happy that I am able to get the answers and clarifications I need to help me move forward. Thanks!

Don't fall into this pit! None of their products are professional level. Their system is completely based on subscription traps. I spent $200 and in return I saw product photos taken with NOKIA and garbage products manufactured in the back streets of China. Disgrace!

Update, Customer Service rep Leah is currnetly speaking with me, and is working on a full refund. SCAM!! They charged me $400 for one free trail, and they won't refund my money!

When you subscribe and delete your account permanently and cancel your plan, it will not delete your banking data even after contacting support and they are against privacy

Customer Service Department The overall design looks good and the products are decent, but the user interface needs significant improvement. Somehow, we've ended up with multiple accounts without intentionally signing up, which is confusing. The live chat feature is nearly impossible to use, I still haven’t managed to get it working. I'm experiencing serious difficulty just trying to initiate a conversation. There appears to be no real customer service presence here.

This is not a professional company. You cancel the before trial period and they keep taking money. No way to contact them. It seems it is a huge scam. Please shopify verify their reviews.