These people care about your business, want to see you succeed and are very professional when you need customer service. I highly recommend Spocket and dealing with Leah has been a pleasure.

As someone who is just starting out with Spocket, I have nothing but good things to say. The experience is easy and user friendly, the customer service is very helpful and friendly. I'm very satisfied with my experience so far. This is such a useful tool for my online shop.

I tried the demo version of this app but canceled my use due to inconvenience. However, I discovered that $69 was being charged to my credit card every month. I filed a claim with my credit card company and canceled the membership again, but the monthly membership fee is still being charged. I tried calling Spocket, but there was no answer, and I also sent them emails without receiving any reply. This makes me think the company might be a scam. Even now, I am still trying to get my membership canceled.

FARE REVIEW of SPOCKET Things i love about Spocket is that they know the Audience they can focus on: - US & EU, Winning Products, Temu & Alibaba, Private Label - they have a good Service. Which hear and solve your issue ASAP. - But..... what i don't like about Spocket: - they call it US & EU, but when i scroll those products. Most of them are for US delivery. Expensive as hell like you can find such prices or even cheaper prices on every online store. So basically you can earn no Profit margin from it. - They have a category for Temu etc..But for that you have to buy an APP names Alidrop which is also a Paid app so basically they will earn money for Spocket and maybe from Alidrop Affiliate/Partner commission. - Winning products are very expensive and are very less products available in EU (Germany) - Their Filter is very Bad. I mean sometimes you choose men clothes and you still get products from Women category, it can be because of UNISEX products but still it is buggy. Sometimes Filter has no affect at all. - If i use only Aliexpress Feature and i want to import products it imports only half of product description but no Size chart, Not Real Price which shows on Aliexpress. - In comparision to DSERS, i would say it still has a long way to import Products attributes from Ali express. DSERS makes life a lot easier. - US & EU Category, Winning Products Category, Temu Category needs MAJOR REVAMP. - Private Label consists only Cosmetic Products but it needs other product categories too. - "Compare At Price" is not fully developed because it should be editable like "Sales Price" . Like i want to change all Prices at one click. I type my price in textfield and if i click "Set Compare At Price for all" it should change all. But there is no such button at all. - AI Feature is PAID which is not good at all. Shopify, Chat gpt, Gemini all those other AIs having FREE versions too so why does SPOCKET charges for AI Feature even though we brought a paid year membership. It should contain all the features they have to offer. NOT FARE ! - They have very less Products than Aliexpress and mostly when you try to import in ur import list you get error that the product cannot be imported for xyz reasons. It is very annoying because you get such error on 75% Products. SPOCKET needs FOCUS on these bugs, errors, feature requests otherwise i don't thing i will renew my subscription.

Tried it for a day. * Very expensive products - as others say, too * Very bad search results - not relevant to what you are looking for * Limited products IMHO * The good products are labeled PREMIUM, so that you buy the expensive package (even if I don't need that many products) * Bad experience overall.

We encountered a series of complex technical issues that required expert intervention — the kind of issues that would be incredibly difficult for a novice to solve on their own. I was frustrated and overwhelmed, but the Spocket team remained calm, focused, and determined throughout.Thank you Grace, you were truly Grace under pressure! The team elevated my case quickly, diagnosed the root causes, and delivered a complete solution. What stood out most was their follow-through: Leah and Joe from their executive team personally reached out to ensure every detail was resolved, and even provided direct contact and support for the next steps. In a world where many companies say they value customer service, Spocket actually proved it. They didn’t just fix a problem — they turned a difficult situation into a positive experience. I’ll absolutely be recommending them to friends, partners, and colleagues. Five stars for service, professionalism, and commitment to getting it right.

I had an issue with an order and the Spocket team handled it perfectly. They resolved everything quickly and refunded me the full amount, showing they truly care about their users. The app works well and has great suppliers with fast shipping. I definitely recommend it to anyone looking for a reliable dropshipping partner. Thank you for the support! Thank you Eleanor

That this app has winning products which helps beginners to find their products easily . I as a beginner felt easy to use this app,as support guides helped me in every step to select a product,import it and pushing to my store. I liked the products and the way I m enlighted from help guide

Becareful of this app. If you unistall the shopify app they will still take the money after the free trial. If u want to unistall you have to speak to their customer support. Update, i was promised a refund but they seem to be delaying so they can take money for another month Dont download this APP! Go for other apps which is much better....

apres avoir supprimer ce compte les versement ce prend toujours et ne rembourse pas vraiment pas corect

We installed Spocket through Shopify on February 11 and removed it from our Shopify admin panel before the 14-day trial ended. Despite never using the service and deleting the app, Spocket continued to charge us for 6 months without any notification or usage. When we contacted customer service, they acknowledged our case and initially promised a full refund. We provided clear proof of app removal and detailed invoice numbers. Yet only one partial refund was issued, and all further communication has been ignored for months, despite over 10 follow-up emails and documented chat logs with Spocket agents. This is not a misunderstanding ! and it's unacceptable behavior from a company operating in the Shopify ecosystem. We are now preparing to escalate this legally. If you are a merchant, think twice before trusting Spocket. Simply uninstalling the app won’t stop billing, and customer service will delay, deflect, and disappear when it comes to resolving issues. This experience has been exploitative and deeply unprofessional.

I had a very disappointing experience with Spocket. I reached out to their support team multiple times over 20+ days due to ongoing product import issues, which they failed to resolve. Their representative assured me that my trial would be extended and that I wouldn’t be charged for July and August — but despite this promise, they still charged me $99. I was misled, ignored, and charged for a service that wasn’t even working properly. I tried contacting them through chat and email with no resolution. This kind of service is completely unacceptable and unprofessional. I have since requested a refund and asked for my account to be deactivated. I do not feel this app is safe or reliable for business use. Use with caution — and be prepared for poor customer support and broken promises.

I am still learning the app and growing my store with inventory, as I navigate through the process, Eleanor has always been on top of my questions. Her responsiveness and knowledge base has made me feel secure in my decision to proceed with Spocket. I do wish the suppliers would have more art in stock, most have become sold out. But customer service has been excellent! Thank you Eleanor!

That this app has winning products which helps beginners to find their products easily . I as a beginner felt easy to use this app,as support guides helped me in every step to select a product,import it and pushing to my store.

Becareful of this app. If you unistall the shopify app they will still take the money after the free trial. If u want to unistall you have to speak to their customer support.

I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.

I love the supply chain options Spocket offers. The price is right on for the service my company receives from them. Their support is humanized and not scripted. They are very professional and quick to answer questions or concerns.

What I love about this app is that whatever problem, issue or question I have is immediately answered or resolved. The techs are fantastic! I just had a wonderful experience with Eleanor, who was so very helpful, caring and encouraging. I’ve yet to have a bad experience and am sure I won’t.

Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame! SCAM!! They charged me $400 for one free trail, and they won't refund my money!

I am new to dropshipping and have alot of questions. Sprocket chat agents always understand my question and gives me the info I need to make my business profitable. I recently reached out because I needed help calculating shipping charges. Not only did Irene answer my questions regarding shipping charges, but also told me about the Aliscraper tool to help me manage my products. Great service!