Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses I rarely leave negative reviews, but my experience with Spocket deserves an honest warning for other small business owners. I waited over a month for Spocket’s team to resolve an issue preventing me from placing a simple sample order. The supplier I chose never updated their Stripe account, and Spocket repeatedly told me they were “following up” — but there was no progress for weeks. During this time, I couldn’t order products, test anything, or operate my store properly. I built my website around these items, only to discover the supplier was completely unresponsive and unreachable. When I finally cancelled my subscription due to the platform being unusable, Spocket still refused a straightforward refund for the latest billing cycle — even though the service was not functional for its intended purpose. The customer support agents were polite, but the system behind them feels broken. If a supplier doesn’t respond, there’s nothing you can do but wait… and wait… and wait. If you’re building a new store or relying on specific suppliers, I strongly recommend looking elsewhere. This experience cost me time, energy, and momentum.

i paid 60/month for 3 months to test out during the development and the app had constant issues and failures, the support werent able to help ever and usually the solution is removing the app from your shop and readding. im tired of no actual support for the money you pay

Updated Review – November 2025 If I could give this company 0 out of 5, I absolutely would. It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability. The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable. If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at [email protected] we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.

I have been with other drop ship platforms. None are this fast and accurate and I missed something in my shop setup on my site and support was fast to be live and solved my issue in a few clicks. Doesn't get better than that.

The app is easy to learn to use, especially for beginners, Irene is the best! I have so many questions and she always seems to know the answers. I would have appreciated knowing that there was a limit to how many products you could import at the beginning AND that that meant EVEN if you change your mind, so lets say you delete a product and replace it with another product, EVEN if you haven't even sold any units, it doesn't matter. It still counted against my 25 imported items. This was very frustrating when I was just starting out and had not even sold one item yet! Things are getting better, though so we'll see how it goes. So far so good!

Misleading Billing & Poor Customer Support I signed up for Spocket’s free trial to test the app for a few hours and quickly realized it wasn’t for my business. I uninstalled it from Shopify before the trial ended, as uninstalling normally cancels apps through Shopify. A few days later, I was unexpectedly charged $314.99 USD for a monthly plan I never intended to continue. When I reached out to support, they ignored several messages and then tried to “offer me extra months” instead of processing a refund. It has now turned into days of back-and-forth, multiple different agents, and no resolution, just delays and partial (20%) refund offers. Most Shopify apps handle cancellations instantly through the platform, but Spocket makes it unnecessarily confusing and time-consuming. If you value transparency, avoid surprises, and expect responsive support, I strongly recommend looking elsewhere. I’ll update this review if a full refund is ever issued, but so far, this has been a disappointing and frustrating experience.

I'm very excited to work with spocket as their items are quality and so is the customer service with its subscribers

1-Star Review for Spocket I tried to cancel my Spocket subscription before it renewed, but their cancellation process was nearly impossible to complete. There was no clear way to cancel directly in the app, and I had to contact support through chat. By the time they finally responded, they said it was “too late” and charged me anyway. This feels very unfair — I did everything I could to cancel on time, but their system and slow support made it impossible. I didn’t use the service after that and still got charged. Be careful before subscribing — cancellation is extremely difficult, and their communication is very delayed.

Charged me when I tried to cancel and request a refund. They spent a few days "processing my request" then didnt allow me to refund. Ultimately claimed I never requested a refund.

First experience with customer support went very well. They answered all questions and put my mind at peace.

Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.” Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time. If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.

I am new to spocket but I will say they are absolutely wonderful and so helpful with any questions I have. They are so professional and never let you feel dumb for any questions asked

This app is great and is highly recommended for its talent in customer service with great items to choose from that will really boost your store ,they are exquisite mainstream.

Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!

So far I have like all the products on this platform to source from. I was sourcing on the $59.99 plan first tivset it up. My store is ready to publish. I'm now ready to open my store and take advantage of the promotion to move to the upgraded plan to let the party begin! Nadine

Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription. I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.

Estou a avaliar entrar e trabalhar com esta plataforma e vou experimentar 3 meses pelo menos... Excelente Suporte a todas as questões que coloquei e vamos em frente. Logo Verei os resultados convosco.

What sets Spocket apart is the speed and reliability of its suppliers. With EU and US-based warehouses, my customers receive their orders in record time, which has boosted satisfaction and repeat purchases. The automated order fulfillment saves me hours every week, and branded invoices add a professional touch that really elevates my store’s image. Customer support is responsive and helpful, and the curated product selection ensures I can confidently offer only top-quality items. Overall, Spocket is a must-have tool for any dropshipper looking to scale efficiently and professionally. Highly recommended!

These people care about your business, want to see you succeed and are very professional when you need customer service. I highly recommend Spocket and dealing with Leah has been a pleasure.

As someone who is just starting out with Spocket, I have nothing but good things to say. The experience is easy and user friendly, the customer service is very helpful and friendly. I'm very satisfied with my experience so far. This is such a useful tool for my online shop.