2 jours d’utilisation et on me débite ma carte. J’ai contacté le service client, ils m’ont promis un remboursement que je n’ai jamais eu. Le mois d’après je reçois encore un débit alors que j’avais résilié et supprimé l’application. Très déçu de leurs part.

impossible to connect spocket to shopify, not even support can help with this process, back and forth emails with support without resolution or even understanding of the challenge is leading me to the decision to cancel both memberships and find an alternative

ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady

Worst experience ever! To everyone who is trying to build a sufficient and profitable store or business, stay away from this ridiculous app. After months of advertising their products, I received my first 20 orders. Their suppliers canceled 30% of them, after weeks of processing and ignoring my messages. 50% of the rest orders are still left on pending after weeks since order placement. Customer support is completely useless, they are just good at saying sorry and escalating the cases. No one ever came back with an answer or even a solution after 1 MONTH of chatting. They cant even communicate with their own suppliers. I have also even sent an official complaint email but of course no one answered. Until today they keep cancelling my orders on products that I spent a fortune advertising. Also, they have sent an order in a different US state address than the one my customer submitted. I lost a lot of money on these scammers and they have ruined my reputation and all my efforts. Stay away!!

不要测试，不要测试，他会不断的扣你的款，页面显示试用1周是$1 ，但是实际扣款是$1.99 ，他在同周期内不停的扣你的款。并且也删除不了你的信用卡信息。

Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses I rarely leave negative reviews, but my experience with Spocket deserves a clear and honest account for other small business owners. I waited over a month for Spocket’s team to resolve an issue that prevented me from placing even a basic sample order. The supplier I selected never completed their Stripe setup, and while Spocket repeatedly said they were “following up,” there was no progress for weeks. During this time, I couldn’t order products, test anything, or properly operate my store. I had already built my website around these items, only to discover the supplier was completely unresponsive and effectively unreachable. When I eventually cancelled my subscription due to the platform being unusable, obtaining a refund became another prolonged process. I was initially offered partial compensation (20%) or a complimentary extension instead of a straightforward refund. After further escalation, Spocket agreed in writing to refund two months — however, only one month was refunded initially. What followed was a series of generic, repetitive responses and shifting support agents, with no clear timeline or confirmation for the second refund. Despite multiple follow-ups, the issue remained unresolved until I ultimately had to involve my bank to recover the remaining amount. While individual support agents were polite, the overall system feels fragmented and slow, particularly when supplier issues arise. For new businesses that rely on momentum, testing, and timely setup, this lack of responsiveness can be costly. I appreciate that the full refund was eventually completed, but the process involved unnecessary delays, inconsistent communication, and pressure to adjust or remove my honest review. For transparency and fairness to other merchants, I’m keeping this feedback public. If Spocket significantly improves supplier accountability and customer support consistency, I’d be open to revisiting this review. Until then, I recommend approaching with caution.

This app has been one of the worst customer experiences I have had on Shopify. I asked multiple times for my subscription to be cancelled and was told support would reach out because I could not cancel it on my own. No one ever contacted me and instead they continued charging my account. I ended up being billed more than $150.00 for a subscription I made very clear that I did not want. I had to change my card information and place a block on Spocket just to stop the charges from hitting my account. I have also filed a formal complaint with the BBB so future businesses do not go through this same situation. I recommend avoiding this app until they fix their billing practices and their complete lack of follow through from support.

At first, everything seemed fine. However, they soon started delaying their responses to my inquiries, the product inventory was often inaccurate and not updated, and they pressured me into accepting a 75% discount for a year to keep me locked in. I am still looking for something better.

No customer service, Just AI chat, waste of time and money, I would wait a few years to let AI catch up properly, in the meantime use an agent =]

Was somehow auto enrolled in alidrop dropshipping via this app. Despite requesting to cancel I have been charged every month since April. Shady practices here DO DONT DOWNLOAD

Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses I rarely leave negative reviews, but my experience with Spocket deserves an honest warning for other small business owners. I waited over a month for Spocket’s team to resolve an issue preventing me from placing a simple sample order. The supplier I chose never updated their Stripe account, and Spocket repeatedly told me they were “following up” — but there was no progress for weeks. During this time, I couldn’t order products, test anything, or operate my store properly. I built my website around these items, only to discover the supplier was completely unresponsive and unreachable. When I finally cancelled my subscription due to the platform being unusable, Spocket still refused a straightforward refund for the latest billing cycle — even though the service was not functional for its intended purpose. The customer support agents were polite, but the system behind them feels broken. If a supplier doesn’t respond, there’s nothing you can do but wait… and wait… and wait. If you’re building a new store or relying on specific suppliers, I strongly recommend looking elsewhere. This experience cost me time, energy, and momentum.

Updated Review – November 2025 If I could give this company 0 out of 5, I absolutely would. It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability. The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable. If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at [email protected] we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.

Misleading Billing & Poor Customer Support I signed up for Spocket’s free trial to test the app for a few hours and quickly realized it wasn’t for my business. I uninstalled it from Shopify before the trial ended, as uninstalling normally cancels apps through Shopify. A few days later, I was unexpectedly charged $314.99 USD for a monthly plan I never intended to continue. When I reached out to support, they ignored several messages and then tried to “offer me extra months” instead of processing a refund. It has now turned into days of back-and-forth, multiple different agents, and no resolution, just delays and partial (20%) refund offers. Most Shopify apps handle cancellations instantly through the platform, but Spocket makes it unnecessarily confusing and time-consuming. If you value transparency, avoid surprises, and expect responsive support, I strongly recommend looking elsewhere. I’ll update this review if a full refund is ever issued, but so far, this has been a disappointing and frustrating experience.

1-Star Review for Spocket I tried to cancel my Spocket subscription before it renewed, but their cancellation process was nearly impossible to complete. There was no clear way to cancel directly in the app, and I had to contact support through chat. By the time they finally responded, they said it was “too late” and charged me anyway. This feels very unfair — I did everything I could to cancel on time, but their system and slow support made it impossible. I didn’t use the service after that and still got charged. Be careful before subscribing — cancellation is extremely difficult, and their communication is very delayed.

Charged me when I tried to cancel and request a refund. They spent a few days "processing my request" then didnt allow me to refund. Ultimately claimed I never requested a refund.

Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.” Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time. If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.

Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription. I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.

I uninstall the app before the free trial done and wake up today the try to charge me.

I tried the demo version of this app but canceled my use due to inconvenience. However, I discovered that $69 was being charged to my credit card every month. I filed a claim with my credit card company and canceled the membership again, but the monthly membership fee is still being charged. I tried calling Spocket, but there was no answer, and I also sent them emails without receiving any reply. This makes me think the company might be a scam. Even now, I am still trying to get my membership canceled.

Tried it for a day. * Very expensive products - as others say, too * Very bad search results - not relevant to what you are looking for * Limited products IMHO * The good products are labeled PREMIUM, so that you buy the expensive package (even if I don't need that many products) * Bad experience overall.