The app is easy to learn to use, especially for beginners, Irene is the best! I have so many questions and she always seems to know the answers. I would have appreciated knowing that there was a limit to how many products you could import at the beginning AND that that meant EVEN if you change your mind, so lets say you delete a product and replace it with another product, EVEN if you haven't even sold any units, it doesn't matter. It still counted against my 25 imported items. This was very frustrating when I was just starting out and had not even sold one item yet! Things are getting better, though so we'll see how it goes. So far so good!

Misleading Billing & Poor Customer Support I signed up for Spocket’s free trial to test the app for a few hours and quickly realized it wasn’t for my business. I uninstalled it from Shopify before the trial ended, as uninstalling normally cancels apps through Shopify. A few days later, I was unexpectedly charged $314.99 USD for a monthly plan I never intended to continue. When I reached out to support, they ignored several messages and then tried to “offer me extra months” instead of processing a refund. It has now turned into days of back-and-forth, multiple different agents, and no resolution, just delays and partial (20%) refund offers. Most Shopify apps handle cancellations instantly through the platform, but Spocket makes it unnecessarily confusing and time-consuming. If you value transparency, avoid surprises, and expect responsive support, I strongly recommend looking elsewhere. I’ll update this review if a full refund is ever issued, but so far, this has been a disappointing and frustrating experience.

I'm very excited to work with spocket as their items are quality and so is the customer service with its subscribers

1-Star Review for Spocket I tried to cancel my Spocket subscription before it renewed, but their cancellation process was nearly impossible to complete. There was no clear way to cancel directly in the app, and I had to contact support through chat. By the time they finally responded, they said it was “too late” and charged me anyway. This feels very unfair — I did everything I could to cancel on time, but their system and slow support made it impossible. I didn’t use the service after that and still got charged. Be careful before subscribing — cancellation is extremely difficult, and their communication is very delayed.

Charged me when I tried to cancel and request a refund. They spent a few days "processing my request" then didnt allow me to refund. Ultimately claimed I never requested a refund.

First experience with customer support went very well. They answered all questions and put my mind at peace.

Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.” Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time. If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.

I am new to spocket but I will say they are absolutely wonderful and so helpful with any questions I have. They are so professional and never let you feel dumb for any questions asked

This app is great and is highly recommended for its talent in customer service with great items to choose from that will really boost your store ,they are exquisite mainstream.

Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!