I am still learning the app and growing my store with inventory, as I navigate through the process, Eleanor has always been on top of my questions. Her responsiveness and knowledge base has made me feel secure in my decision to proceed with Spocket. I do wish the suppliers would have more art in stock, most have become sold out. But customer service has been excellent! Thank you Eleanor!

That this app has winning products which helps beginners to find their products easily . I as a beginner felt easy to use this app,as support guides helped me in every step to select a product,import it and pushing to my store.

Becareful of this app. If you unistall the shopify app they will still take the money after the free trial. If u want to unistall you have to speak to their customer support.

I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.

I love the supply chain options Spocket offers. The price is right on for the service my company receives from them. Their support is humanized and not scripted. They are very professional and quick to answer questions or concerns.

What I love about this app is that whatever problem, issue or question I have is immediately answered or resolved. The techs are fantastic! I just had a wonderful experience with Eleanor, who was so very helpful, caring and encouraging. I’ve yet to have a bad experience and am sure I won’t.

Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame! SCAM!! They charged me $400 for one free trail, and they won't refund my money!

I am new to dropshipping and have alot of questions. Sprocket chat agents always understand my question and gives me the info I need to make my business profitable. I recently reached out because I needed help calculating shipping charges. Not only did Irene answer my questions regarding shipping charges, but also told me about the Aliscraper tool to help me manage my products. Great service!

I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.

Scam , tried to take 951 SeK =aprox 100 euro and again2 days later 965 = 100 euro and did not even sign up for it