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Customer reviews: SparkLayer B2B & Wholesale

Develop by Shopify

Reviews (301)

Overall rating
4.9

What Merchants Think

Merchants generally hold "SparkLayer B2B & Wholesale" in high regard. It receives widespread praise for its comprehensive features that make it a valuable tool for managing both B2B and retail operations within a single platform. Many users appreciate its affordability compared to other high-cost solutions and commend the exceptional customer support which often exceeds expectations. However, there are occasional issues related to technical glitches and support availability due to time zone differences.

Key Strengths

  • Comprehensive B2B and wholesale features on a budget.
  • Easy integration with Shopify and other systems.
  • Outstanding customer service and support team responsiveness.
  • Simplifies B2B sales, often uniting wholesale and retail operations on one platform.
  • Highly customizable and flexible for various business needs.

Common Concerns

  • Technical glitches that occasionally require expert attention.
  • Support availability challenges due to time zone differences.
  • Some features under development; occasionally lacking immediate solutions.
  • Complexity in setup and navigation for non-technical users.
  • Instances of documentation or support material gaps.

Final Thoughts

While "SparkLayer B2B & Wholesale" is celebrated for its robust features and value for money, it also presents some technical challenges that may require diligence in overcoming. Nevertheless, the app's high level of customizability and extraordinary support make it a strong contender for any business seeking to optimize its B2B operations on Shopify. It is particularly well-suited for businesses aiming to streamline wholesale processes efficiently and cost-effectively.

Revatek

Dec 30, 2024  on Shopify

After exhaustive research, I chose Sparklayer for my Shopify store, and I couldn't be happier! Their B2B UI and shopping cart are the best I've found – easy to navigate yet incredibly sophisticated. Sparklayer's team went above and beyond with the initial setup, perfectly tailoring it to my needs. They were incredibly responsive to my requests for a few customizations and implemented them flawlessly. The customer service is truly outstanding. Every interaction has been prompt, professional, and helpful. The app itself is working flawlessly, and I love how customizable it is. I can easily configure it to match my brand and offer a seamless wholesale experience to my customers. Highly recommend Sparklayer to any Shopify merchant looking for a top-notch B2B solution!

Sykes Pickavant

Dec 22, 2024  on Shopify

I find the SparkLayer app quite simple to use, we import prices from Sage, as well as manually uploading price lists. You can layer price lists making it easy to manually price offers etc. contact from Customer Service is speedy if you have any issues or questions.

Kohv Eyewear

Dec 19, 2024  on Shopify

I have been so impressed with the responsiveness and support from the Sparklayer team. We have been a Sparklayer customer for over a year now. Dom is our Customer Success Manager and periodically checks in with us to make sure we are happy with our app experience. Recently we wanted to make several enhancements to our B2B site. Dom promptly setup a Zoom meeting so he could understand the request in detail and included Ben, a Support Engineer, who helped us understand our options and offered to execute these changes on our behalf. Our B2B site has been transformed for the better. Thank you to the Sparklayer team! Nate Founder - KOHV

Wilmot Harvey

Dec 15, 2024  on Shopify

Unbelievable App. We are a B2B business and to use Shopify Plus is a huge and extremely expensive step up from the lower plans, so when I found Spark Layer was purpose built for B2B businesses but at a fraction of the price of Shopify Plus, it was a no brainer. And it hasn't disappointed. Our customer's regularly tell us how much they love ordering products from our store compared to other stores. Also, their support is very good. If you have any suggestions or queries they are very quick to respond and genuinely care about what you are saying. Unbelievable app and company. Thanks for everything!

Eurosport Daytona

Dec 15, 2024  on Shopify

If you are looking to sell B2B or wholesale, Sparklayer is a must have. They gave us the ability to have a D2C & B2B all in one. Sparklayer integrates perfectly with your theme and looks the same. Their customer support is 2nd to none. They are amazing and very responsive. Best decision we made, was going with Sparklayer for our B2B sales.

Rainier Watch - Wholesale

Dec 10, 2024  on Shopify

Before looking at Sparklayer, I looked and tried many of the other wholesale / b2b apps on shopify. Sparklayer blew me away compared to them in terms of comprehensive features for b2b and ease of use. All the other apps were super ugly and hard to use. Sparklayer is robust and can handle so many different situations. Plus their support is pretty good (although I wish they had support that overlapped more with USA times zones) and their documentation is extensive. Downsides: sometimes there's technical bugs that require a developer or support, their support is on UK time, and its fairly expensive.

SimplyBuy.pl

Dec 10, 2024  on Shopify

Amazing support and a very advanced B2B tool. What's important to notice, is that it's not utilizing most of the base B2B features of Shopify itself, but rather is an "overwriter" of the tool. Still, considering all apps in this category this seems to be the best one.

M A S A L A

Dec 04, 2024  on Shopify

Great B2B app - great support, Ben & co helped and it works 100% - best recommendation from us at MASALA

Scott Hawaii

Dec 02, 2024  on Shopify

Found this app when the B2B we were using was not up to par. We are on the basic plan and I don't think you can find a better B2B solution for the price. Setup was fairly easy but customer support was there for whatever we needed.

MAIWE

Nov 24, 2024  on Shopify

I’m very satisfied with Sparklayer B2B’s customer service. They always respond very quickly and have been incredibly helpful with various customizations. No question is too much. Thank you for the excellent service!

DESIGN SMITH STUDIO

Nov 20, 2024  on Shopify

I've just set this up on my store so that I could offer a more streamlined process for my B2B wholesale orders. The Sparklayer team have been absolutely brilliant from set up to answering any questions and helping me to set up my wholesale operation. Having just had my first order through the platform, my customer has indicated that they have found this a much easier than my previous manual process.

Miracletox UK / Ireland

Nov 11, 2024  on Shopify

I demo'd four or five alternatives before finally choosing SparkLayer. The features are amazing, the tech suport is among the best I have ever encountered and the onboarding is first class. I nornally dont bother writing reviews but feel I owe it to Cameron and the rest of the team as they are outstanding.

GenoGenix

Nov 04, 2024  on Shopify

This app has brought a lot of value to our company. Not only helping us service our customers better but also helping our sales agents to promote our products and portal. And if that was not enough, the team and support is awesome. They've really helped us not only use the SparkLayer but to refine our business to best serve our customers.

BabyMocs

Oct 29, 2024  on Shopify

Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now. /BabyMocs

Haspel

Oct 16, 2024  on Shopify

This is maybe the first app that does everything I wanted it to do. It does all it claims and then some! We're setting up a great B2B option for our customer base. The help is like no-other! Fast and thorough. If you are expanding your B2C Shopify site, there is no better option. Highly recommend.

Cuttinup Show Blankets LLC

Oct 06, 2024  on Shopify

Great customer service! Easy to set up and use. I had a couple issues I created incorrectly but they were right there quickly to help. Highly recommend!!

dutchleaf.com

Oct 06, 2024  on Shopify

A great solution for most B2B (tier)pricing issues in e-commerce. SparkLayer is developing fast and support is very fast too. If you are into B2B we surely recommend the possibilities of Spark Layer. Amazing.

Happy Kick

Oct 03, 2024  on Shopify

I’m impressed with the speed and quality of SparkLayer’s customer service. Daniel, Cameron, Chris, and Sparkie were incredibly responsive and knowledgeable. Every time I reached out with a question, I received prompt and helpful responses, often within the same day. Highly recommended!

WISE ANGLER

Sep 16, 2024  on Shopify

We are a small brand expanding to new markets and need flexible pricing to meet the requirements of our B2B clients. We recently had to adjust a whole new list of recommended retail prices (RRPs) and discounts for a single client. Initially, I thought it would be a complex task, but with some help from Ben in Sparklayer support, we were able to fix it all in less than an hour. This app is suitable for businesses of any size that are looking to expand! We have been using it for a year now.

VetIMMUNE

Sep 08, 2024  on Shopify

SparkLayer B2B & Wholesale has been a great app for our tiny business. We migrated from having to use two separate stores for our wholesale and retail business to having everything in one place. Plus their customer service is top notch.

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