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Customer reviews: SparkLayer B2B & Wholesale

Develop by SparkLayer

Reviews (251)

Overall rating
4.8

What Merchants Think

Merchants generally hold "SparkLayer B2B & Wholesale" in high regard. It receives widespread praise for its comprehensive features that make it a valuable tool for managing both B2B and retail operations within a single platform. Many users appreciate its affordability compared to other high-cost solutions and commend the exceptional customer support which often exceeds expectations. However, there are occasional issues related to technical glitches and support availability due to time zone differences.

Key Strengths

  • Comprehensive B2B and wholesale features on a budget.
  • Easy integration with Shopify and other systems.
  • Outstanding customer service and support team responsiveness.
  • Simplifies B2B sales, often uniting wholesale and retail operations on one platform.
  • Highly customizable and flexible for various business needs.

Common Concerns

  • Technical glitches that occasionally require expert attention.
  • Support availability challenges due to time zone differences.
  • Some features under development; occasionally lacking immediate solutions.
  • Complexity in setup and navigation for non-technical users.
  • Instances of documentation or support material gaps.

Final Thoughts

While "SparkLayer B2B & Wholesale" is celebrated for its robust features and value for money, it also presents some technical challenges that may require diligence in overcoming. Nevertheless, the app's high level of customizability and extraordinary support make it a strong contender for any business seeking to optimize its B2B operations on Shopify. It is particularly well-suited for businesses aiming to streamline wholesale processes efficiently and cost-effectively.

SoulDeo USA

Jul 02, 2024  on Shopify

I don't think I've ever had so many issues with an app not functioning properly in my life. The fact that there is such a major time difference makes it impossible to get immediate help. So its always wait for a few hours, sometimes not quite as long...and then they come back with a fix that they haven't actually looked at the whole problem. So tired of this. I have this app on 2 stores because I didn't want to run a 3rd site, but now I am regretting that decision and will probably just pay for another site and cancel these both after paying someone many hours of work trying to get this to work properly.

Saturn Press

Jun 27, 2024  on Shopify

This app - and the team behind it - rock. Great (and affordable) B2B features, backed up by first class support. The support team is the best I've dealt with. Know their stuff. Responsive and super helpful

Glo Brands Wholesale

Apr 26, 2024  on Shopify

Very customizable, which is great, but can be a little daunting to those not familiar with Liquid and CSS. For our few hiccups, the support team has been incredible and very quick to respond. This is a really cool application and allows for a ton of flexibility over our old system!

Entro Wholesale

Apr 25, 2024  on Shopify

life changing app. very uncomfortable at first in pricing, but for the difference it made in wholesale business. hats off. a must have b2b solution. don't care about the price. if you need a good interface and convenience for your clients for ur b2b business. this is app. thanks sparklayer team.

Pro Shop by Edelrid

Apr 25, 2024  on Shopify

Highly Recommend Sparklayer, we were building a B2B only shop for our pro clients with restricted pricing and visibility based on tiers, and the app was perfect for our needs and much more affordable than Shopify Plus. Their Support team is also top notch! We had a lot of little customizations that we needed to implement and they were able to either help us install them, or point us in the right direction if it wasn't something relevant to their app. Very responsive, extremely friendly, and highly recommend!

Harmony Hardin

Apr 25, 2024  on Shopify

I can count on one hand the number of times I have felt compelled to write a review. This app is one of them. I was trying to launch my wholesale store and realized I needed a Shopify store. I then realized that a lot of the standard settings do not work for the wholesale model. I started trying to piece together different apps, each of which only did 1 thing of a long list of requirements. A fellow business owner recommended this app to me, and I am so glad they did. Not only does this app offer all but 1 of my requirements (I will learn to live without that one for a while), but the team was SO HELPFUL and SO RESPONSIVE that within 2 days or so from installing, I am ready to launch my store. Hooray! The customer service, timeline, friendliness, usability for endusers of my site etc. is off the charts thanks to this app.

Field Made Co

Apr 09, 2024  on Shopify

It looked promising, but at the first step after installing the app, it kept sending me back to the store admin when I clicked to select the plan. Sorry, uninstalled.

Protool Precision Tools

Apr 05, 2024  on Shopify

This app saved our store BEST B2B APP on shopify!!! We recently had the pleasure of partnering with Sparklayer to address the challenges our B2B customers faced when ordering through Shopify. The results were not just impressive but transformative, and we couldn't be more delighted with the outcome. From the outset, Sparklayer demonstrated an unparalleled level of commitment to understanding our needs and crafting solutions tailored precisely to our requirements. Their expertise in Shopify integration proved invaluable as they seamlessly implemented features that significantly improved our conversion rates. One of the standout aspects of working with Sparklayer is their exceptional design sensibility. The interface they created not only streamlined the ordering process but also enhanced the overall user experience, garnering positive feedback from our customers. What truly sets Sparklayer apart is their unwavering dedication to customer satisfaction. They consistently went above and beyond to address any issues that arose, even when the problems extended beyond their immediate scope of responsibility. Their willingness to tackle challenges head-on, without additional charges, underscores their commitment to excellence and customer-centric approach. Moreover, Sparklayer didn't just stop at resolving technical issues; they also provided invaluable guidance and insights to optimize our Shopify store further. Their proactive involvement and strategic advice have proven instrumental in maximizing the potential of our online platform. In summary, Sparklayer has not only provided us with a robust solution for B2B ordering on Shopify but has also proven to be a trusted partner invested in our success. Their expertise, exceptional service, and willingness to go the extra mile make them a standout choice for anyone seeking to enhance their e-commerce capabilities. We wholeheartedly recommend Sparklayer to any business looking to elevate their online presence and drive meaningful results.

Bodega

Apr 04, 2024  on Shopify

Their customer support is unmatched, They helped us get to a b2b solution, set things up, adapted to all the changes we needed and still continue to support us through their friendly staff interactions + quick implementation! Honestly a one-of-a-kind experience from a third party software. Huge fans of the experience and the software!

Goldea Health

Mar 22, 2024  on Shopify

Hands down the best B2B app for Shopify. Docs are clear and support is top notch! We needed some custom adjustments and they helped us out right away. I have tried most of the B2B apps on Shopify but most lack good UI/UX for B2B customers and Sparklayer solves this!

La Miséto Wholesale

Mar 22, 2024  on Shopify

I'm still in the process of custimizing the app to my needs and i regularly turn to the support team for help, in which they are great at! First impression of the app is very good, can't wait to really work with it :-)

DHOME

Mar 22, 2024  on Shopify

So far, Sparklayer really delivers! I'm extremely pleased with how responsive / knowledgeable the UK customer service is (thanks Ben!). We're still in test mode, but all the features work: the wholesale checkout is robust, customer groups and price lists work as intended. The only thing I'm unable to do is assigning different terms for the same customer group (e.g., I cannot differentiate between preorders and in stock items to let people check out with an invoice if they're on credit card terms - it's a problem for backorders as people don't want to pay in advance for a product that might be shipping in a month). But overall, I highly recommend.

BOLERO

Mar 20, 2024  on Shopify

We switched to Shopify some weeks ago and the biggest headache was a functional B2B solution. We already tested 3 Apps, but none of them worked really well. With SparkLayer everything works really good, it looks good, the service is fast and really competent. Just after only few hours I was able to start with the B2B solution, especially because of the fast customer service. Great job! I am thrilled about the app and the customer service

Spazazz

Mar 20, 2024  on Shopify

customer service is quick and easy to work with. So many more features than other wholesale apps I have used.

Pluscare Medical LLC

Mar 20, 2024  on Shopify

This app is fantastic! It integrates seamlessly with our store and operates flawlessly. The support team is always helpful and professional, promptly addressing my needs with patience.

Anza Textile Company

Jan 28, 2024  on Shopify

Normally I dont write reviews, that is not in my style. These guys do deserve to have a good feedback. I highly recommend. I hope that they continue like that :) Keep up the good work.

Dutchie

Jan 18, 2024  on Shopify

For our webshop we needed several B2B functions. SparkLayer offers these functions in 1 package, which is very convenient. SparkLayer also has great customer service, the team offers quick support with questions and customizations on our webshop. Definitely recommend SparkLayer for B2B webshops.

Union Nature Aroma-Phyto

Jan 16, 2024  on Shopify

BEST APP EVER!! This B2B solution that integrates with Shopify is everything we needed and works extremely well. The Support team are excellent; truly knowledgeable, dedicated, very reachable, and above-all, they went over-and-above to help us fix issues before we went live! We have standard Shopify store which integrates with our SAGE300 ERP system and are now able to service all of our B2B customers. I am truly impressed with the APP and even more so with the Support! Definitely recommend this app and company!! Linda

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