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Customer reviews: SparkLayer B2B & Wholesale

Develop by SparkLayer

Reviews (251)

Overall rating
4.8

What Merchants Think

Merchants generally hold "SparkLayer B2B & Wholesale" in high regard. It receives widespread praise for its comprehensive features that make it a valuable tool for managing both B2B and retail operations within a single platform. Many users appreciate its affordability compared to other high-cost solutions and commend the exceptional customer support which often exceeds expectations. However, there are occasional issues related to technical glitches and support availability due to time zone differences.

Key Strengths

  • Comprehensive B2B and wholesale features on a budget.
  • Easy integration with Shopify and other systems.
  • Outstanding customer service and support team responsiveness.
  • Simplifies B2B sales, often uniting wholesale and retail operations on one platform.
  • Highly customizable and flexible for various business needs.

Common Concerns

  • Technical glitches that occasionally require expert attention.
  • Support availability challenges due to time zone differences.
  • Some features under development; occasionally lacking immediate solutions.
  • Complexity in setup and navigation for non-technical users.
  • Instances of documentation or support material gaps.

Final Thoughts

While "SparkLayer B2B & Wholesale" is celebrated for its robust features and value for money, it also presents some technical challenges that may require diligence in overcoming. Nevertheless, the app's high level of customizability and extraordinary support make it a strong contender for any business seeking to optimize its B2B operations on Shopify. It is particularly well-suited for businesses aiming to streamline wholesale processes efficiently and cost-effectively.

Miracletox UK / Ireland

Nov 11, 2024  on Shopify

I demo'd four or five alternatives before finally choosing SparkLayer. The features are amazing, the tech suport is among the best I have ever encountered and the onboarding is first class. I nornally dont bother writing reviews but feel I owe it to Cameron and the rest of the team as they are outstanding.

GenoGenix

Nov 04, 2024  on Shopify

This app has brought a lot of value to our company. Not only helping us service our customers better but also helping our sales agents to promote our products and portal. And if that was not enough, the team and support is awesome. They've really helped us not only use the SparkLayer but to refine our business to best serve our customers.

BabyMocs

Oct 29, 2024  on Shopify

Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now. /BabyMocs

Haspel

Oct 16, 2024  on Shopify

This is maybe the first app that does everything I wanted it to do. It does all it claims and then some! We're setting up a great B2B option for our customer base. The help is like no-other! Fast and thorough. If you are expanding your B2C Shopify site, there is no better option. Highly recommend.

Cuttinup Show Blankets LLC

Oct 06, 2024  on Shopify

Great customer service! Easy to set up and use. I had a couple issues I created incorrectly but they were right there quickly to help. Highly recommend!!

dutchleaf.com

Oct 06, 2024  on Shopify

A great solution for most B2B (tier)pricing issues in e-commerce. SparkLayer is developing fast and support is very fast too. If you are into B2B we surely recommend the possibilities of Spark Layer. Amazing.

Happy Kick

Oct 03, 2024  on Shopify

I’m impressed with the speed and quality of SparkLayer’s customer service. Daniel, Cameron, Chris, and Sparkie were incredibly responsive and knowledgeable. Every time I reached out with a question, I received prompt and helpful responses, often within the same day. Highly recommended!

WISE ANGLER

Sep 16, 2024  on Shopify

We are a small brand expanding to new markets and need flexible pricing to meet the requirements of our B2B clients. We recently had to adjust a whole new list of recommended retail prices (RRPs) and discounts for a single client. Initially, I thought it would be a complex task, but with some help from Ben in Sparklayer support, we were able to fix it all in less than an hour. This app is suitable for businesses of any size that are looking to expand! We have been using it for a year now.

VetIMMUNE

Sep 08, 2024  on Shopify

SparkLayer B2B & Wholesale has been a great app for our tiny business. We migrated from having to use two separate stores for our wholesale and retail business to having everything in one place. Plus their customer service is top notch.

LUI e LEI - Interiors

Aug 28, 2024  on Shopify

Super Service! Selbst am Wochenende wurde die Installation rasch durchgeführt. Bestellt am Samstag und erledigt am Sonntag! Die sehr vielen Features, selbst beim günstigsten Abo, sind mehr als ausreichend, jedoch muss man diese auch erlernen. In 2 Tagen habe ich meine B2B-Area aufgebaut und die ersten Bestellungen mit Partnerhändlern testen können. Das Onlineshop-Overlay ist einfach stylisch, super zu bedienen und das Backoffice ist auch verständlich! Grandios und Kompliment ans SparkLayer-Team!

Runway Athletics

Aug 20, 2024  on Shopify

This app is exactly what we needed to run both our B2C and B2B platforms from our Shopify Store. The setup process was very quick, and you can have your B2B site up and running in a very short time. I had a few questions during the set-up process and the onboarding team was always quick to respond and extremely helpful. If you are looking for this kind of app, SparkLayer is definitely the way to go.

PieceHouse

Aug 16, 2024  on Shopify

I can’t recommend SparkLayer B2B & Wholesale enough for automating processes! :) It’s cost-effective, easy to use and has made life so much easier for our customers while saving us a ton of time and hassle on the admin side. The setup was straight forward for a non-technical person. The technical team were very responsive. Big shoutout to Ben for all his help!

Redwood Mushroom Supply

Aug 12, 2024  on Shopify

Sparklayer has been one of the best choices we made. We needed a wholesale solution that was more polished and professional than some of the other options on the app store, and spark layer delivered. They also helped integrate our theme without me ever touching the keyboard, with no discernable glitches or bugs. And, when we did find some funky interactions with other apps on the retail side, their team did all the work to remove these for wholesale customers. 10/10 would sparklayer again.

Cubitts Wholesale

Jul 30, 2024  on Shopify

The customer service is impeccable, Ben was literally the best, looking after me and guiding me step by step. The app works perfectly and it's useful, we can improve a few things but they are on it!

Dancing with juniper

Jul 08, 2024  on Shopify

Brillant app, I'm very pleased with the interface and options. Its also very easy to set up compared to others and the customer service is fantastic. Nothing is too hard.

FLATED

Jul 07, 2024  on Shopify

So far so good! We've really enjoyed implementing SparkLayer B2B & Wholesale to relieve the time of our customer service staff. We had questions and some customizations and SparkLayer support was quick to respond, very helpful and easy to work with.

megapartystore

Jul 07, 2024  on Shopify

These guys take customer service to the next level - everything according to our needs and incredibly quick. Exactly what we were looking for to make our B2B store. Big thanks!

Polastorm Canada

Jul 04, 2024  on Shopify

Incredible customer support. The support team went above and beyond the the July 4th holiday to get my problems solved!

Casagin

Jul 03, 2024  on Shopify

Non ci sono ancora tutte le opzioni che vorremmo però sappiamo che sono in sviluppo. Per ora l'app ci permette di offrire il 90% dei servizi/funzionalità che vorremmo. Il servizio di assistenza è ottimo. Grazie !

Airlight

Jul 02, 2024  on Shopify

The resources, reference material and support that this app provides is amazing. I am not an expert web developer by any means but I have been able to do some amazing things with Spark Layer because of how well they've documented their how-to's and user manuals and references etc. A couple times I've needed to reach out to them directly for assistance and firstly, their AI chatbot has been able to get me 90% of the answers I need but when I've been stuck, a real person responded very quickly and helps me get the rest of the way. I was helped today by Daniel and he was super helpful and was able to trouble shoot a coding related issue I was getting nowhere with. He figured it out and I was able to move on with my day! Thanks Daniel!

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