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Customer reviews: CW: WhatsApp Marketing & SMS

Develop by Shipway

Reviews (231)

Overall rating
4.7

What Merchants Think

The "CW: WhatsApp Marketing & SMS" app generally receives positive feedback from merchants. Customers appreciate its user-friendly interface, powerful features for WhatsApp marketing and automation, and exceptional customer support. While some users have expressed dissatisfaction with certain aspects of the app, many highlight its effectiveness in enhancing business communication and boosting conversions, especially when integrated with platforms like Shopify.

Key Strengths

  • Seamless integration with platforms like Shopify
  • User-friendly interface
  • Effective automation for WhatsApp campaigns and notifications
  • Engagement and conversion tracking with detailed analytics
  • Excellent customer support and responsive service team
  • Easy setup and quick onboarding process
  • Powerful tools for abandoned cart recovery and lead generation
  • Highly recommended for both small and large e-commerce businesses

Common Concerns

  • Issues with SMS delivery and charges without service
  • Some technical glitches with the WhatsApp web browser
  • Recent pricing changes affecting app functionality
  • Inaccurate integration with third-party apps like Judgeme

Final Thoughts

The overall reception of "CW: WhatsApp Marketing & SMS" is positive, with many businesses finding it an invaluable tool for improving customer interactions and campaign effectiveness through WhatsApp and SMS. Despite a few reported issues, particularly with customer support and pricing adjustments, it remains a recommended solution for enhancing marketing strategies and driving conversions for e-commerce stores.

Truly Traditionals

Dec 19, 2024  on Shopify

As a small business owner, taking my business to the next level has been a mix of excitement and uncertainty. Managing everything alone often felt overwhelming, and I constantly wondered whether I could automate WhatsApp. That’s when I got to know about Convertway. And, they have made my task easier and made the automation happen. Their support, guidance, and expertise have made a world of difference, transforming what once felt daunting into a journey filled with confidence and growth. I couldn’t be more grateful to have found such an incredible platform that genuinely cares about helping businesses like mine thrive

Dense Design

Dec 10, 2024  on Shopify

The Convert Way app has been a breeze to set up, thanks to the exceptional support from their team, especially Shivani. She guided me through the installation process and helped configure everything seamlessly, making the initial setup stress-free. Although I haven’t had the chance to fully explore the app’s impact on sales yet, their customer support has already left a positive impression. Highly recommend their team for their prompt and friendly assistance!

SPARKFUSION

Dec 10, 2024  on Shopify

Best Service and the representative shivani ma'am doing the best job. One of the greatest whatsapp marketing tools ever.

Trajectory

Dec 09, 2024  on Shopify

We’ve been using TCW for our SMS Marketing & WhatsApp campaigns, and the results have been fantastic! The platform is user-friendly, allowing us to connect with our customers quickly and effectively. The engagement rates have exceeded expectations, and the customer support team is always available to help. Highly recommend TCW for businesses looking to enhance their communication strategies.

KACHCHA AAM

Dec 08, 2024  on Shopify

I am small business owner and taking business to next level is exciting and scary when you are handling everything alone but TCW team has been more than a blessing to my business. It feels like finding someone who is as excited to work for your dream business as you are. I am so glad to find the platform.

Corebolics

Dec 05, 2024  on Shopify

We have had an amazing experience working with The Convert Way. Their services are top-notch, delivering exceptional results every time. They understand our needs perfectly and provide tailored solutions that exceed expectations. The support team deserves a special mention – always responsive, professional, and ready to assist at any time. It’s rare to find a company that combines quality services with outstanding customer care. Highly recommended for anyone looking to elevate their marketing efforts!

ORSGA

Dec 01, 2024  on Shopify

I recently started using Covertway for my Shopify store, and it has exceeded my expectations in every way. The app offers an incredibly smooth and intuitive user experience. From seamless integration with my store to boosting conversions, Covertway has truly enhanced the way I run my business.

Ayurescue

Nov 29, 2024  on Shopify

We recently integrated the TCW WhatsApp Marketing app into our Shopify store, and I couldn’t be more impressed with both the app's functionality and the support provided by their team. The app is user-friendly, packed with features, and has proven to be a valuable addition to our marketing strategy. A special mention goes to Shivani, our relationship manager, who has been exceptional throughout the entire process. From addressing our queries with patience to mitigating concerns effectively, Shivani went above and beyond to ensure we had a seamless onboarding experience. Her demos and walkthroughs were not only insightful but also tailored to our business needs, making the implementation smooth and efficient. If you’re considering a WhatsApp marketing solution for your Shopify store, I highly recommend TCW—not just for its robust features but also for the incredible support team that stands behind it.

TelaNaari

Sep 30, 2024  on Shopify

I've had a great experience using TCW Convert Way for our WhatsApp campaigns, order confirmation messages, and follow-ups. The app is user-friendly and highly efficient in managing customer communication. A special mention to Mr. Ansh, who has been incredibly helpful and coordinated with us throughout the process. Highly recommend this app for seamless customer engagement!

Viraasat - The Legacy

Sep 26, 2024  on Shopify

I’ve been using the Convert Way app for a while now, and I’m really impressed! It’s super easy to use and gets the job done quickly. What I love most, though, is how helpful and friendly the employees are. Anytime I’ve had a question or needed assistance, they’ve been quick to respond and genuinely cooperative. It’s refreshing to deal with a company that actually cares about its users. Definitely recommend giving this app a try!

Nyassa

Sep 24, 2024  on Shopify

This is one of the best WhatsApp marketing tools available for the Shopify platform. The app is user-friendly and highly recommended for businesses of any size. The onboarding experience with TCW was exceptional from start to finish. They provided thorough support and ensured top-notch customer service even after the onboarding process. We were assigned a dedicated manager who has been incredibly helpful in addressing any issues that arose. Overall, their service is extremely well-organized and professional.

Rezoni

Sep 23, 2024  on Shopify

it’s great! It helps me connect with customers quickly and easily. Setting it up was simple, and it saves a lot of time with automated messages.

Shasak

Sep 23, 2024  on Shopify

We just started using the convert way and we have been getting such great results. shivani has been great help with every step. Their support team will always be ready to help you with any problem and suggestions thank you Shivani

tapan club

Sep 22, 2024  on Shopify

I recently started using Covertway for my Shopify store, and it has exceeded my expectations in every way. The app offers an incredibly smooth and intuitive user experience. From seamless integration with my store to boosting conversions, Covertway has truly enhanced the way I run my business.

Boujee

Sep 17, 2024  on Shopify

Amazing WhatsApp marketing tool! This app made it super easy to reach out to our customers directly and boost engagement. Simple setup, great features, and excellent support. Highly recommended!

Mymerchandize

Sep 17, 2024  on Shopify

I’ve been using this WhatsApp marketing app for my Shopify store, and it’s been a game-changer. Highly recommend it for anyone looking to improve their marketing strategy!

skinskauk

Sep 17, 2024  on Shopify

We have integrated The Convert Way app to our Shopify store and the results are amazing. In the span of a month we got 300+ new customers and we are able to retrieve 10 customers from the abandonment cart in just 2-3 weeks. Their flows and campaigns are very effective and easy to understand and implement. It's very useful and totally worth it!

Dimple Collection

Sep 13, 2024  on Shopify

I am highly impressed with the service provided by convert way their team is so helpful in making everything possible , thanks!

أنواع الحذاء

Sep 10, 2024  on Shopify

Excellent and very effective for campaigns and notification messages. Customer service is excellent and fast.

Sleek Cases | Anti Yellow Cases At 199

Aug 29, 2024  on Shopify

This is a nice app made our work a whole lot easier and saved out time so much , abandoned cart is good as well as live chat feature. I'd definitely recommend this app to others!

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