CW: WhatsApp Marketing & SMS logo

Customer reviews: CW: WhatsApp Marketing & SMS

Develop by Shipway

Reviews (405)

Overall rating
4.8

What Merchants Think

The "CW: WhatsApp Marketing & SMS" app generally receives positive feedback from merchants. Customers appreciate its user-friendly interface, powerful features for WhatsApp marketing and automation, and exceptional customer support. While some users have expressed dissatisfaction with certain aspects of the app, many highlight its effectiveness in enhancing business communication and boosting conversions, especially when integrated with platforms like Shopify.

Key Strengths

  • Seamless integration with platforms like Shopify
  • User-friendly interface
  • Effective automation for WhatsApp campaigns and notifications
  • Engagement and conversion tracking with detailed analytics
  • Excellent customer support and responsive service team
  • Easy setup and quick onboarding process
  • Powerful tools for abandoned cart recovery and lead generation
  • Highly recommended for both small and large e-commerce businesses

Common Concerns

  • Issues with SMS delivery and charges without service
  • Some technical glitches with the WhatsApp web browser
  • Recent pricing changes affecting app functionality
  • Inaccurate integration with third-party apps like Judgeme

Final Thoughts

The overall reception of "CW: WhatsApp Marketing & SMS" is positive, with many businesses finding it an invaluable tool for improving customer interactions and campaign effectiveness through WhatsApp and SMS. Despite a few reported issues, particularly with customer support and pricing adjustments, it remains a recommended solution for enhancing marketing strategies and driving conversions for e-commerce stores.

Light Up Beauty

Feb 15, 2025  on Shopify

Easy to use dashboard with all the necessary functionalities. Also, the support team is very responsive. Recommended for all the businesses.

Bergner Home

Feb 13, 2025  on Shopify

Partnering with Convertway has been a fantastic experience for our WhatsApp marketing needs. Their platform has truly transformed how we engage with customers, offering powerful tools like automated campaigns, chatbots, and website pop-ups. The seamless integration and excellent customer support have made our marketing efforts more efficient and impactful. We highly recommend Convertway to anyone looking to elevate their WhatsApp marketing game!

Giftoo

Jan 31, 2025  on Shopify

Not help and support, sms not getting delivered form last 3 month and charges are deducted from ac, first they told that issue from BSNL DLT than we have changed changed to the JIO DLT and taken new header, templets approvals, No help , i am the customer since 5 years, they only focus on plan and recharges but not solution.

Utkarsh Agrochem Pvt ltd.

Jan 22, 2025  on Shopify

I am truly happy and satisfied with the service provided by ConvertWay and their team, especially Shubhangiji. On day 1 after onboarding, our chatbot was live within 3 hours..super fast service and they don't give fake expectations, they communicate clearly which has uplifted the trust. Using this bot we got phenomenal results with Abandoned Carts Recovery and Campaign runs, bot works perfectly fine, you can export all type of data, faced 0 technical issues. I will recommend this to anyone who runs a ecom business and wants to gain their customer's trust and lifetime value..

The Classy Kitchen

Jan 07, 2025  on Shopify

Convertway is a great platform for Whatsapp SMS and marketing! We use it for COD confirmation, updating our customers about their order status and Whatsapp marketing. It really helped us scale our business and communicate with the customer in the most accessible way! Also shoutout to the team for always helping us out and being super supportive!

Zenpure Bharat Pvt Ltd

Dec 30, 2024  on Shopify

As a small business owner, I'm always looking for efficient, effective tools to help me connect with my customers and boost sales. "The Convert Way" for WhatsApp has truly been a authentic tool in the way I approach marketing campaigns. Here's why: 1. Ease of Use: One of the standout features of The Convert Way is its user-friendly interface. Even if you're not a tech expert, you can easily set up campaigns and start using it right away. The platform offers intuitive step-by-step guidance, making it simple to integrate with WhatsApp and start building lists, automating messages, and tracking results. 2. Powerful Automation: What I love most is the ability to automate WhatsApp campaigns. The Convert Way allows me to set up triggered messages based on user behavior or predefined schedules. Whether it’s sending a welcome message to new subscribers or reminding customers about abandoned carts, the automation has saved me so much time. 3. Personalized Messaging: Personalization is key in building strong customer relationships, and The Convert Way takes this seriously. The tool allows for highly personalized messages, using customer names, preferences, and past interactions. This level of customization helps me create more engaging and relevant content for my audience, which ultimately leads to higher conversion rates. 4. Lead Generation & CRM Integration: The tool integrates seamlessly with CRM systems, making it easy to import and export contacts. I can segment my audience into specific groups, target them with personalized campaigns, and track the performance of each campaign. This has significantly improved my lead generation efforts and conversion tracking. 5. Performance Analytics: The Convert Way provides detailed insights into campaign performance. I can monitor open rates, click-through rates, and other essential metrics to gauge the success of my campaigns. This data-driven approach helps me tweak my strategies to maximize engagement and ROI. 6. Excellent Customer Support: Whenever I've had questions or needed assistance, the support team has been incredibly responsive. They offer quick troubleshooting and even provide resources like tutorials and guides, ensuring you get the most out of the tool. Conclusion: If you're looking to take your WhatsApp marketing to the next level, I highly recommend "The Convert Way." It's an intuitive, powerful tool that automates much of the process while allowing for deep personalization and performance tracking. Whether you're a small business or a larger company, it can help streamline your marketing efforts and improve conversions.

Nitnaya

Dec 29, 2024  on Shopify

We’ve been using the Convert Way app for a while, and I’m genuinely impressed! It’s incredibly user-friendly and delivers quick, efficient results. What stands out the most, though, is the exceptional customer service. The team is always responsive, helpful, and genuinely friendly whenever I have a question or need assistance. It’s refreshing to interact with a company that truly values its users. I highly recommend giving this app a try!

Hashtag Eyewear

Dec 27, 2024  on Shopify

Highly recommended! I had the best experience with their support team. Highly recommended! Give this WhatsApp API a try.

Madras Sarees

Dec 26, 2024  on Shopify

For e-commerce businesses looking to scale, automation is key—especially for managing order alerts and running cost-effective marketing campaigns. Convertway is the perfect tool for the job! As users for just a month, we’re already impressed and highly satisfied. Kudos to the TCW team!

Truly Traditionals

Dec 19, 2024  on Shopify

As a small business owner, taking my business to the next level has been a mix of excitement and uncertainty. Managing everything alone often felt overwhelming, and I constantly wondered whether I could automate WhatsApp. That’s when I got to know about Convertway. And, they have made my task easier and made the automation happen. Their support, guidance, and expertise have made a world of difference, transforming what once felt daunting into a journey filled with confidence and growth. I couldn’t be more grateful to have found such an incredible platform that genuinely cares about helping businesses like mine thrive

Dense Design

Dec 10, 2024  on Shopify

The Convert Way app has been a breeze to set up, thanks to the exceptional support from their team, especially Shivani. She guided me through the installation process and helped configure everything seamlessly, making the initial setup stress-free. Although I haven’t had the chance to fully explore the app’s impact on sales yet, their customer support has already left a positive impression. Highly recommend their team for their prompt and friendly assistance!

SPARKFUSION

Dec 10, 2024  on Shopify

Best Service and the representative shivani ma'am doing the best job. One of the greatest whatsapp marketing tools ever.

Trajectory

Dec 09, 2024  on Shopify

We’ve been using TCW for our SMS Marketing & WhatsApp campaigns, and the results have been fantastic! The platform is user-friendly, allowing us to connect with our customers quickly and effectively. The engagement rates have exceeded expectations, and the customer support team is always available to help. Highly recommend TCW for businesses looking to enhance their communication strategies.

KACHCHA AAM

Dec 08, 2024  on Shopify

I am small business owner and taking business to next level is exciting and scary when you are handling everything alone but TCW team has been more than a blessing to my business. It feels like finding someone who is as excited to work for your dream business as you are. I am so glad to find the platform.

Corebolics

Dec 05, 2024  on Shopify

We have had an amazing experience working with The Convert Way. Their services are top-notch, delivering exceptional results every time. They understand our needs perfectly and provide tailored solutions that exceed expectations. The support team deserves a special mention – always responsive, professional, and ready to assist at any time. It’s rare to find a company that combines quality services with outstanding customer care. Highly recommended for anyone looking to elevate their marketing efforts!

ORSGA

Dec 01, 2024  on Shopify

I recently started using Covertway for my Shopify store, and it has exceeded my expectations in every way. The app offers an incredibly smooth and intuitive user experience. From seamless integration with my store to boosting conversions, Covertway has truly enhanced the way I run my business.

Ayurescue

Nov 29, 2024  on Shopify

We recently integrated the TCW WhatsApp Marketing app into our Shopify store, and I couldn’t be more impressed with both the app's functionality and the support provided by their team. The app is user-friendly, packed with features, and has proven to be a valuable addition to our marketing strategy. A special mention goes to Shivani, our relationship manager, who has been exceptional throughout the entire process. From addressing our queries with patience to mitigating concerns effectively, Shivani went above and beyond to ensure we had a seamless onboarding experience. Her demos and walkthroughs were not only insightful but also tailored to our business needs, making the implementation smooth and efficient. If you’re considering a WhatsApp marketing solution for your Shopify store, I highly recommend TCW—not just for its robust features but also for the incredible support team that stands behind it.

TelaNaari

Sep 30, 2024  on Shopify

I've had a great experience using TCW Convert Way for our WhatsApp campaigns, order confirmation messages, and follow-ups. The app is user-friendly and highly efficient in managing customer communication. A special mention to Mr. Ansh, who has been incredibly helpful and coordinated with us throughout the process. Highly recommend this app for seamless customer engagement!

Viraasat - The Legacy

Sep 26, 2024  on Shopify

I’ve been using the Convert Way app for a while now, and I’m really impressed! It’s super easy to use and gets the job done quickly. What I love most, though, is how helpful and friendly the employees are. Anytime I’ve had a question or needed assistance, they’ve been quick to respond and genuinely cooperative. It’s refreshing to deal with a company that actually cares about its users. Definitely recommend giving this app a try!

Nyassa

Sep 24, 2024  on Shopify

This is one of the best WhatsApp marketing tools available for the Shopify platform. The app is user-friendly and highly recommended for businesses of any size. The onboarding experience with TCW was exceptional from start to finish. They provided thorough support and ensured top-notch customer service even after the onboarding process. We were assigned a dedicated manager who has been incredibly helpful in addressing any issues that arose. Overall, their service is extremely well-organized and professional.

Scroll to Top