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Customer reviews: CW: WhatsApp Marketing & SMS

Develop by Shipway

Reviews (218)

Overall rating
4.4

What Merchants Think

The "CW: WhatsApp Marketing & SMS" app generally receives positive feedback from merchants. Customers appreciate its user-friendly interface, powerful features for WhatsApp marketing and automation, and exceptional customer support. While some users have expressed dissatisfaction with certain aspects of the app, many highlight its effectiveness in enhancing business communication and boosting conversions, especially when integrated with platforms like Shopify.

Key Strengths

  • Seamless integration with platforms like Shopify
  • User-friendly interface
  • Effective automation for WhatsApp campaigns and notifications
  • Engagement and conversion tracking with detailed analytics
  • Excellent customer support and responsive service team
  • Easy setup and quick onboarding process
  • Powerful tools for abandoned cart recovery and lead generation
  • Highly recommended for both small and large e-commerce businesses

Common Concerns

  • Issues with SMS delivery and charges without service
  • Some technical glitches with the WhatsApp web browser
  • Recent pricing changes affecting app functionality
  • Inaccurate integration with third-party apps like Judgeme

Final Thoughts

The overall reception of "CW: WhatsApp Marketing & SMS" is positive, with many businesses finding it an invaluable tool for improving customer interactions and campaign effectiveness through WhatsApp and SMS. Despite a few reported issues, particularly with customer support and pricing adjustments, it remains a recommended solution for enhancing marketing strategies and driving conversions for e-commerce stores.

GUD Swim

Aug 22, 2025  on Shopify

Don't sign up. SCAM. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund

GUD Swim

Aug 10, 2025  on Shopify

Don't sign up. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund

Noigra - By Nature For Nature

Aug 04, 2025  on Shopify

poor experience using the app, and poor customer support. expensive plans and greedy company. Most positive ratings are fake. Never got to use SMS functions nor got to use the Green Tick. Fraud company Fraud person Sunil Sethi.

CottageArts India

Jul 25, 2025  on Shopify

One of the worst support team . Till the time you board on their platform , all help is there for asking . Thereafter no one bothers to solve your issues . Avoid

SapperLifestyle

Jul 02, 2025  on Shopify

Disappointed and Frustrated I had been using this WhatsApp automation app for a long time, but it’s just not worth it anymore. On top of that, they suddenly hiked the prices without any prior notice. It feels like a complete money grab. Really disappointed with how this platform has gone downhill. Total waste of money.

DALGA Swim

Jun 03, 2025  on Shopify

I had cancelled this App a month ago, and the owner still charged me 36 dollars. This is illegal! You do refund me this month that I sent you via e-mail immediately! WHY ARE YOU NOT REFUNDING MY CANCELLED ABO. THIS IS A SCAM from you! I want my money back for a service i do not use! I cant recomend your service to anyone!

DALGA Swim

Apr 25, 2025  on Shopify

I had cancelled this App a month ago, and the owner still charged me 36 dollars. This is illegal! You do refund me this month that I sent you via e-mail immediately!

Izzie Publishing

Apr 16, 2025  on Shopify

This app is full of bugs — feels like there are 100 of them. I couldn’t complete a single action without running into errors at every step. It’s simply unusable. Customer support? Totally ineffective. It showed as “online” but no one ever responded to my messages. Very frustrating. Also, you can’t do anything meaningful without the Growth plan. I got it just to try the app properly and... guess what? Even with the paid plan, the app kept throwing errors non-stop. I asked for a refund — surprise, surprise: they don’t offer refunds at all. So not only do you not get a free trial, but you also lose your money on an app that literally doesn’t work. My honest recommendation: don’t waste your time or money on this app. It’s just not worth it.

NOETHER

Apr 15, 2025  on Shopify

I have installed the app and they charged me in the trial period. Now i am waiting for the refund of wallet amount RS.5000 and app charge RS.3131. bUT I AM NOT GETTING ANY RESPONSE FROM THEM .

Black Unicorn Hub

Feb 27, 2025  on Shopify

SMS stopped working and I have been waiting for a refund for about a month now, and yet they have not refunded me. I have always had issues with this app.

THREADCURRY

Nov 13, 2024  on Shopify

bad experience

Holwah

May 12, 2024  on Shopify

This is the worst app for WhatsApp you can imagine! don't fall into this trap, here is why: 1- Firstly, they don't have an application. Any new notifications from customers will be waiting for you to refresh from the browser, causing delays in customer support. 2- The conversation in WhatsApp browser is extremely glitchy and not automated. Even when you open the browser, you need to keep refreshing. 3- They claimed to be well-integrated with the Judgeme app and capable of sending WhatsApp messages to collect reviews. However, the link they send does not work, and when you contact their support, they are unhelpful. 4- They abruptly changed the pricing for WhatsApp conversations, even though my subscription ends at the end of the month. They suddenly stopped me from accessing my conversations just because they changed their pricing tiers. 5- This app is complete garbage. They have bad customer support.

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