Reviews: CW: WhatsApp Marketing & SMS

Customer reviews: CW: WhatsApp Marketing & SMS

Reviews (405)

Overall rating

4.8

5

63
4

3
3
2
1

2

What Merchants Think

The "CW: WhatsApp Marketing & SMS" app generally receives positive feedback from merchants. Customers appreciate its user-friendly interface, powerful features for WhatsApp marketing and automation, and exceptional customer support. While some users have expressed dissatisfaction with certain aspects of the app, many highlight its effectiveness in enhancing business communication and boosting conversions, especially when integrated with platforms like Shopify.

Key Strengths

Seamless integration with platforms like Shopify
User-friendly interface
Effective automation for WhatsApp campaigns and notifications
Engagement and conversion tracking with detailed analytics
Excellent customer support and responsive service team
Easy setup and quick onboarding process
Powerful tools for abandoned cart recovery and lead generation
Highly recommended for both small and large e-commerce businesses

Common Concerns

Issues with SMS delivery and charges without service
Some technical glitches with the WhatsApp web browser
Recent pricing changes affecting app functionality
Inaccurate integration with third-party apps like Judgeme

Final Thoughts

The overall reception of "CW: WhatsApp Marketing & SMS" is positive, with many businesses finding it an invaluable tool for improving customer interactions and campaign effectiveness through WhatsApp and SMS. Despite a few reported issues, particularly with customer support and pricing adjustments, it remains a recommended solution for enhancing marketing strategies and driving conversions for e-commerce stores.

Dense Design

Dec 10, 2024 on Shopify

The Convert Way app has been a breeze to set up, thanks to the exceptional support from their team, especially Shivani. She guided me through the installation process and helped configure everything seamlessly, making the initial setup stress-free. Although I haven’t had the chance to fully explore the app’s impact on sales yet, their customer support has already left a positive impression. Highly recommend their team for their prompt and friendly assistance!

TelaNaari

Sep 30, 2024 on Shopify

I've had a great experience using TCW Convert Way for our WhatsApp campaigns, order confirmation messages, and follow-ups. The app is user-friendly and highly efficient in managing customer communication. A special mention to Mr. Ansh, who has been incredibly helpful and coordinated with us throughout the process. Highly recommend this app for seamless customer engagement!

Harvyora

Aug 22, 2024 on Shopify

We've been using TCW for our marketing needs on Shopify and are pleased with the results. Their team is professional and attentive, ensuring our campaigns are consistently aligned with our brand. Highly recommend their services for anyone looking for steady and reliable marketing support.