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8.2
Smartreply AI Customer Service logo

Smartreply AI Customer Service

Develop by InCharge

$49-$249

/ Month
14 Days Free Trial

SmartReply AI automates Facebook/Instagram DMs/Comments

Customer engagement
Product recommendations
Discount codes
Automated dms
Comment responses
Ai replies
21 Reviews
8.2
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About Smartreply AI Customer Service

Launched Mar 19, 2024

Categories

Chat Helpdesk

Built by InCharge

Email :

[email protected]

Address

CHICAGO, IL, US

Website Privacy policy Tutorial Document

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Introduction Video

Description

SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.

Automatically double your comments by responding to comments on your Meta ads/posts. Improve CPM with AI comment hiding. Auto dm everyone who comments, engage customers, with a fully automatic AI Brand Agent. Answer questions, to drive growth. Send organic dm campaigns on Facebook/Whatsapp, give product recommendations, discount codes to potential customers.

Automatically double your comments by responding to comments on your Meta ads/posts. Improve CPM with AI comment hiding. Auto dm everyone who comments, engage customers, with a fully automatic AI Brand Agent. Answer questions, to drive growth. Send organic dm campaigns on Facebook/Whatsapp, give product recommendations, discount codes to potential customers. more
  • Use AI to reply to comments and dms giving dynamic product recommendations
  • Send out Facebook/Whatsapp message campaigns with automatic conversations
  • Auto DM everyone who comments to drive revenue
  • Ai comment hiding for negative comments on your Facebook or Instagram ads/posts
  • Outbound Commenting: Automatically reply with AI, organic sales & brand growth

Pros

  • Automates Facebook/Instagram DMs and comments, saving time
  • Can engage customers with product recommendations and discount codes
  • Helps to automatically double comments by responding to them on posts
  • Auto DM feature for everyone who comments, increasing engagement
  • Uses AI to reply to comments and DMs, providing dynamic product recommendations
  • Helps unlock organic DM subscribers, similar to email/sms for Messenger
  • Rated highly by users for managing responses on social media campaigns efficiently
  • Transforms engagement with customers on ads, making it feel futuristic

Top Helpful Reviews

Psychic Samira

Jan 09, 2026  on Shopify

This app is very easy to use, and configuring the rules and instructions to work with the system is straightforward. Compared to other apps we’ve tried, this one is much easier to navigate and truly user-friendly. I also had a call with one of their guys, and he thoroughly walked me through everything I needed to know to get started. The onboarding experience was smooth and very helpful. Highly recommended!

Maneup

Dec 03, 2025  on Shopify

Smart reply is now one of the most essential tools we use. Not only does it save hundreds of labor hours, but it actually increases the success of our meta ads through better engagement and fast response time. Great tool and great guys over at smart reply.

Lunarie Skin

Aug 31, 2025  on Shopify

It definitely replies to your emails! Which is what i was looking for, but it was also making arrangements to meet with "marketers" on whatsapp. I haven't had the chance to fully train it to my brand yet, so here's to a second install. Only thing that sucks is that I no longer have a free trial since I uninstalled it the first or 2nd day of having it and waiting so long to give it another try.

Wish Wirl

Nov 12, 2024  on Shopify

Say goodbye to support overwhelm! SmartReply's AI-driven responses help you stay on top of customer queries while boosting satisfaction and efficiency. Ideal for busy business owners!

Quill Trends

Nov 12, 2024  on Shopify

SmartReply has elevated my social media game! Automated responses, hidden negative comments, and targeted promotions = winning formula.

Peak Picks

Nov 11, 2024  on Shopify

Save time, delight customers, and focus on what matters with SmartReply! Let AI handle repetitive questions so you can drive your business forward. Perfect for entrepreneurs and small teams!

Flick Goods

Nov 10, 2024  on Shopify

SmartReply's social media automation saves time, boosts sales, and enhances customer experience. Highly recommended!

Edge Mart

Nov 08, 2024  on Shopify

Maximize engagement, minimize hassle! SmartReply streamlines social media management, boosting sales and brand growth.

Junction Hub

Nov 07, 2024  on Shopify

SmartReply is a social media powerhouse! Automates comments, hides negativity, and drives sales through personalized recommendations and discounts.

Zoom Zone

Nov 06, 2024  on Shopify

SmartReply has been a lifesaver! Automated support has freed up my time to focus on growing my business.

View all reviews

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