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Customer reviews: SmartBot: Leading AI Chatbot

Develop by BestChat

Shopify SmartBot is an AI-powered chatbot app designed to automate customer support and boost sales for Shopify stores. This review covers its key features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (344)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

SIM88 世界各國高速上網專家

Nov 05, 2024  on Shopify

很實用,很好用,大推薦!!! 很實用,很好用,大推薦!!! 很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!

PROF.LING

Nov 02, 2024  on Shopify

使い始めたばかりですが、ショップ運営の効率アップに大きく期待します。

RocketLab Props

Nov 01, 2024  on Shopify

Incredibly useful, gives the potential customer a more engaged feeling vs using a chatbox and waiting hours or even days for a reply

PumpZen

Oct 31, 2024  on Shopify

De momento está muy bien, la única pequeña pega es que me gustaría poder decirle la manera en que debe responder el bot. Pero bueno, esta app me encanta.

Staypoollizer

Oct 28, 2024  on Shopify

The Smart Bot app has been a game-changer for our Shopify website, acting like a full-time employee ready to assist customers 24/7. This incredible app is easily trained, allowing us to quickly tailor responses to suit our brand’s tone and answer specific customer inquiries. It’s designed to connect with customers immediately, providing helpful and engaging information that keeps them informed and confident in their purchases. Highly recommended for businesses looking to enhance their customer experience and support efficiency.

XOTHRM

Oct 28, 2024  on Shopify

very easy to setup and deploy. provides a great foundation, especially for someone with limited chatbot experience.

GLAMHUB BOUTIQUE

Oct 27, 2024  on Shopify

very effective and time saving and my customers love it. i sleep well at night knowing that my customer concerns are taken care of. the free version really help me save a extra few bucks especially as a brand new business owner thank you well done.

BabyAbout

Oct 24, 2024  on Shopify

Nice addition to help with customer questions. It will use the information on your store to answer any questions to the customers.

KERATINA ORGÁNICA™

Oct 24, 2024  on Shopify

Excelente aplicación, esperando que algun dia tenga integracion con Whatsapp e Instagram a atraves de apis.

Ecuaoasis

Oct 22, 2024  on Shopify

Es genial la experiencia con el smartboth. Pude programarlo sin ningún problema y al probarlo funcionó muy bien.

SEQUIN FANS

Oct 22, 2024  on Shopify

Training the Chatbot is actually fun. It learns fast and i am very impressed with its ability to help customers

KERATINA ORGÁNICA™

Oct 16, 2024  on Shopify

Hasta el momento me ha parecido una aplicación buena y ayuda mucho en la atención al cliente, sin embargo me gustaría que tuviera forma de regular el tiempo de respuesta del bot, actualmente responde inmediato y eso no parece algo humano.

Liverpool School Of Plastering

Oct 14, 2024  on Shopify

So I far so good . Love the app. If you can make it easier to access the chat history that would be cool. And a cheaper plan for us that don't want to spend 30 a Month. Thanks Keep up the great work..

Chamanisme & Traditions

Oct 09, 2024  on Shopify

Je recommande cette application car je la trouve tout simplement efficace, elle me permet de ne pas laisser le client sans réponses, d'obtenir un suivi bien réel, un historique pour mieux comprendre mes clients et surtout cette application est agréable, parfois rigolote vraiment je l'apprécie beaucoup ! Merci infiniment à l'équipe

BETSY-ART GALLERY

Sep 29, 2024  on Shopify

fast reply, quickly reaction to a questions, i like, now i have trial 7 days, i'll see how will be on free plan after

fashion finesse accessories

Sep 23, 2024  on Shopify

Excellent Tool for Customer Engagement! I’ve been using SmartBot for a while now, and it has significantly improved my customer engagement. The AI interactions are seamless and have helped me manage customer inquiries efficiently. The interface is user friendly, and the support team is always ready to assist with any issues. Overall, SmartBot has been a valuable addition to my Shopify store, and I highly recommend it to other store owners looking to enhance their customer service.

Little Insults Candle Co

Sep 21, 2024  on Shopify

Brilliant app!!! My customers really seem to benefit from this app. I totally recommend it and it saves me so much time.

DARA STORE

Sep 17, 2024  on Shopify

The SmartBot on our website has been incredibly helpful for our customers. It provides quick responses to queries, offers personalized recommendations, and enhances the overall user experience. Whether you're browsing our collection or looking for more information about our products, the SmartBot is there to assist in real-time. We’ve received positive feedback from our customers, and it’s become an essential part of our service!

Fresh Brew Cafe

Sep 15, 2024  on Shopify

Thoroughly enjoying the chatbot app, great addition to our online store. Having an online chat service makes me more confident that anyone visiting our website would never leave without finding the right answers to their questions . 100 percent satisfied. Thank you

Savin Deals

Sep 12, 2024  on Shopify

SmartBot is a very useful app, it helps me a lot for my online store. The AI-powered chatbot quickly responds to customer inquiries and provides personalized product recommendations. It has significantly improved my customer engagement and conversion rates. Highly recommend this app!

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