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Customer reviews: SmartBot: Leading AI Chatbot

Develop by BestChat

Reviews (354)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

Smith Artist Productions

Aug 29, 2024  on Shopify

This is one of the best apps to add to your store. It learns a lot from details on your webpage, and you can teach it what you expect to say to your clients. highly recommend this app for anyone that needs a helping hand talking to your clients.

Mori Film Lab

Aug 26, 2024  on Shopify

Honestly pretty bad. It’s great that it links to your shopify store but the training options are way too limited which makes it impossible to use this AI bot for anything above tracking orders, making very basic (and often wrong) suggestions and redirecting customers to store policies. Also note that these developers offer 30% off the plan if you leave a good review which makes this review page completely erroneous.

Roseflawlessbeauty

Aug 25, 2024  on Shopify

I love smartbot it talks on my behave I like how it explain everything to anyone who reached the chat on a professional way thank you so much I will continue use it keep up the good work I highly recommended smartbot to any business who want someone answer any questions for them either they are available or not .

Electrr.com

Aug 25, 2024  on Shopify

This is the best app I’ve ever used. The AI Chatbot has been a game-changer for us at Electrr.com. As we’re in development, it efficiently handles a multitude of questions, providing accurate answers and streamlining our process. Its advanced features and seamless integration make it an invaluable tool. Highly recommended for any business needing robust customer support automation.

Banded Bracelets

Aug 22, 2024  on Shopify

I've installed and uninstalled many bot apps, SMARTBOT is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier. ⭐️⭐️⭐️⭐️⭐️

Galore

Aug 16, 2024  on Shopify

Deze visuele AI chatbot zou ik iedereen aanraden. Hij voert bijzonder vaardige sociale naadloze gesprekken en stelt klanten op hun gemak. Je kan de bot zeer gemakkelijk personaliseren en ik ben erg onder de indruk van de krachtige AI-functie van de chatbot. Ik raad deze app aan iedereen aan die hun klanten een geweldige ervaring gunnen op hun website.

Quick Grow International

Aug 07, 2024  on Shopify

This bot is probably the most intuitive, helpful virtual assistant we have ever used (and we've tried many!). Not only does it intuitively learn from your site, it uses conditional logic to answer more generic but specialised questions the way a specialist would which is exactly what we are needing for our specialised products. Very very impressed and are now busy onboarding this bot onto our second website. We are especially eager to see how it integrates into our social media. We run nationwide social media ads and literally have hundreds of post comments and messages daily, so if this app does what it's done on our website for our social media - it will hands down be the game-changer we need to get ahead of our competitors. It has literally saved us so much time responding to questions; both professionally and instantly. Highly, highly impressed!

Sentient Beauty Fashions. Your Fashion Shop

Jul 28, 2024  on Shopify

I love this feature for my shop as it enables customers to interact in real-time, get relevant information and add a creative way to engage.

Volltz Ofertas

Jul 26, 2024  on Shopify

O melhor chatbot para lojas Shopify, totalmente intuitivo e dinâmico, a impressão que temos é que realmente estamos falando com um humano. Parabéns!!! Sucesso!!! The best chatbot for Shopify stores, completely intuitive and dynamic, the impression we have is that we are really talking to a human. Congratulations!!! Success!!!

Clovermead

Jul 26, 2024  on Shopify

This SmartBot demonstrates impressive intelligence, as it was able to access and share internal information from our Shopify account. While this showcases its capabilities, it also raises significant privacy concerns. I am now questioning what other information this company may have accessed. This is quite alarming and deserves attention.

Wombambino

Jul 17, 2024  on Shopify

Bietet ausreichend Basismöglichkeiten und ist sehr einfach zu pflegen. Chat-Bot ist bis auf die üblichen KI Fehler durchaus sehr gut.

Ellima Accessories Boutique

Jul 17, 2024  on Shopify

I love the Smart Bot, but I had to remove a star because of the monthly cost. Otherwise, it is an essential app to have when the need to answer customer questions about products arises.

HIGH TIDE

Jul 11, 2024  on Shopify

Amazing app so far!! The AI is great at learning the ins and outs of the site quick. Highly recommend.

Cupid Beauty Supplies

Jul 04, 2024  on Shopify

So I'm just trying this out today and so far wow. Easy to set up and I love how every question I ask not only did I got a solution but was reccomended products that where available in my store. Fucking amazing it's a beauty

Ellima Accessories Boutique

Apr 25, 2024  on Shopify

Love this feature. It really helps when answering customer questions. It would be nice if we could add additional colors for the smartbot itself or maybe change the shape of the smartbot for different holidays, like Thanksgiving or Christmas. Maybe make the smartbot look like a turkey or an autumn leaf or maybe a star or a snowflake, something like that. Just a suggestion. Otherwise, it is a great tool to have on my online shop. Thanks

Maxx Volts

Jan 28, 2024  on Shopify

I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.

AfriCan Immigration & Education

Jan 26, 2024  on Shopify

This app is incredible. It is also an excellent pre-sale instrument. I would urge organizations that manage a significant volume of interactions to give it a shot. It reduces the volume of email inquiries received by promptly responding to customers' inquiries. It provides insight into the desires and needs of your customers.

901 FASHION

Jan 24, 2024  on Shopify

I just love this App!! This Smartbot is like a Human Form that provides great customer service to my customers. I am sometimes applauding on the deliverance it gives to the customer. I will recommend every Store Owner to install this App. It really helps 24 hours around the clock on question you wouldn't have time to stop and answer. I love my new friend!

Hastella.J

Jan 18, 2024  on Shopify

Actually I love this app so much, easy use on it, and robot reply better then mine, but, they don’t have a option for live chat / let the customer leave a message, and we can reply later, ( or I don’t know how to setting? ) so I only can give 4star , if they can fix it, I will upgrade the plan.

Elite Creed Natural

Jan 11, 2024  on Shopify

This SmartBot app is amazing. I would highly recommend businesses to try it. It cuts down on all the question emails you receive by providing answers to the customers right away. It gives you insight as to what your customer need and asking for. Plus, it's a great pre-sale tool by offering discount. Try IT..

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