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Customer reviews: SmartBot: Leading AI Chatbot

Develop by BestChat

Reviews (354)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

Dropcap Studio

Dec 01, 2024  on Shopify

This is amazing! I know AI is way smarter than I could ever be, but I just installed this smartbot and tested it on our site. I asked 95% of our customer service questions to it and it answered all of them flawlessly without me having to give it any information. This will cut back a lot of my customer service time. I'm very excited.

JoJoZep I AM Design's

Nov 30, 2024  on Shopify

It hasn't attracted anyone but Shopify experts. My store sessions have gone down 30 views a day since using AI. Maybey not such a good idea. No Complaints about the apps performance, only its claims about AI and People haha eh?

Fjord Flex

Nov 30, 2024  on Shopify

very good and handy app. it gives alot of value especially for beginners that do not want to do alot of customer service

Wine Mood

Nov 29, 2024  on Shopify

I really like the interface and how this chat is easy to install and to use. So far very good experience!

Noor & Iqra

Nov 25, 2024  on Shopify

Excellente appli ! Lorsque l’on entraîne le chatbot, il comprend très vite où l’on souhaite en venir afin de répondre au mieux au client.

Wonderkraftz™

Nov 25, 2024  on Shopify

ableto scape through all the products. We need to make it learn the algos for it to learn. Will update after reviewing it for a month

LegacyMDCCXI

Nov 22, 2024  on Shopify

Just started using the app but so far so good. I love how it has enhanced my website. Need a little more time to see how it helps but enjoying it right now.

Zelyth

Nov 19, 2024  on Shopify

Fairly adjustable, sometimes the SmartBot might be a little stupid; but AI learns fast and on-the-go. Overall pretty satisfied.

ECO-FRIENDLY-YOU

Nov 16, 2024  on Shopify

I can see the depth of this feature; it will definitely help me grow my store by ensuring I don't miss any questions my clients may have. I love the app for this reason.

Inochroma

Nov 15, 2024  on Shopify

The feedback are very warming it does feel's like the customer is talking to a real person who truely understand their problems.

Milton Store

Nov 13, 2024  on Shopify

good` is a popular architecture for building scalable, testable, and well-structured web applications. It’s well-suited for applications where separation of concerns is important, like in complex enterprise solutions.

Gadget Gourou

Nov 10, 2024  on Shopify

Je recommande vivement. Très bon outil facile à installer et parfait pour aider les consommateurs sur mon site.

Elda Aesthetic

Nov 10, 2024  on Shopify

Just install and have fun! The app is straightforward and easy to use – perfect for anyone who wants to get started right away without hassle.

Lacatang Shop

Nov 08, 2024  on Shopify

Chatbot has tremendous features for communicating with customers and ensuring that customers find the information that they expect.

SIM88 世界各國高速上網專家

Nov 05, 2024  on Shopify

很實用,很好用,大推薦!!! 很實用,很好用,大推薦!!! 很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!很實用,很好用,大推薦!!!

PROF.LING

Nov 02, 2024  on Shopify

使い始めたばかりですが、ショップ運営の効率アップに大きく期待します。

RocketLab Props

Nov 01, 2024  on Shopify

Incredibly useful, gives the potential customer a more engaged feeling vs using a chatbox and waiting hours or even days for a reply

PumpZen

Oct 31, 2024  on Shopify

De momento está muy bien, la única pequeña pega es que me gustaría poder decirle la manera en que debe responder el bot. Pero bueno, esta app me encanta.

Staypoollizer

Oct 28, 2024  on Shopify

The Smart Bot app has been a game-changer for our Shopify website, acting like a full-time employee ready to assist customers 24/7. This incredible app is easily trained, allowing us to quickly tailor responses to suit our brand’s tone and answer specific customer inquiries. It’s designed to connect with customers immediately, providing helpful and engaging information that keeps them informed and confident in their purchases. Highly recommended for businesses looking to enhance their customer experience and support efficiency.

XOTHRM

Oct 28, 2024  on Shopify

very easy to setup and deploy. provides a great foundation, especially for someone with limited chatbot experience.

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