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Customer reviews: SmartBot: Leading AI Chatbot

Develop by BestChat

Shopify SmartBot is an AI-powered chatbot app designed to automate customer support and boost sales for Shopify stores. This review covers its key features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (344)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

Vitamin Depot

Dec 18, 2024  on Shopify

Me gusta mucho el chatboot, la interfaz es muy amigable :) Y la AI ayuda mucho a que no tengas que pasar todas las preguntas.

Mimi Mascotas

Dec 17, 2024  on Shopify

Hasta ahora todo va perfecto, identifica bien los productos y responde con asertividad. Solo he tenido un problema, es sensible a mayúsculas y mis pedidos empiezan con MM y si un usuario copia mm, no lo encuentra.

Nurse is Love

Dec 17, 2024  on Shopify

Un Chat muy completo y funcional, merece la pena, pero eso si, tienes que echar tiempo en enseñar a la IA lo mas importantes para que haga bien su trabajo

Everyday Emporium

Dec 09, 2024  on Shopify

It's obviously a very helpful app for potential customers and visitors. Will take your sales to the next level.

Solar Kit Express

Dec 09, 2024  on Shopify

Had one chat handled, but they system offered 60 points to leave an honest review. 5/5. So far so good! Great response from the chat. Would recommend.

Oscar et Plume

Dec 05, 2024  on Shopify

cela a l'air pas mal après 1 heure d'utilisation. Il manque à mon avis des outils pour mieux personnaliser le bot tant sur le ton de dialogue que sur l'apprentissage. Le suivi de colis ne fonctionne pas malgré les bonnes informations saisies. Enfin il serait aussi bien de passer la main à un agent humain lorsque le client le demande et pour cela il faut programmer des heures d'ouvertures

Dropcap Studio

Dec 01, 2024  on Shopify

This is amazing! I know AI is way smarter than I could ever be, but I just installed this smartbot and tested it on our site. I asked 95% of our customer service questions to it and it answered all of them flawlessly without me having to give it any information. This will cut back a lot of my customer service time. I'm very excited.

JoJoZep I AM Design's

Nov 30, 2024  on Shopify

It hasn't attracted anyone but Shopify experts. My store sessions have gone down 30 views a day since using AI. Maybey not such a good idea. No Complaints about the apps performance, only its claims about AI and People haha eh?

Fjord Flex

Nov 30, 2024  on Shopify

very good and handy app. it gives alot of value especially for beginners that do not want to do alot of customer service

Wine Mood

Nov 29, 2024  on Shopify

I really like the interface and how this chat is easy to install and to use. So far very good experience!

Noor & Iqra

Nov 25, 2024  on Shopify

Excellente appli ! Lorsque l’on entraîne le chatbot, il comprend très vite où l’on souhaite en venir afin de répondre au mieux au client.

Wonderkraftz™

Nov 25, 2024  on Shopify

ableto scape through all the products. We need to make it learn the algos for it to learn. Will update after reviewing it for a month

LegacyMDCCXI

Nov 22, 2024  on Shopify

Just started using the app but so far so good. I love how it has enhanced my website. Need a little more time to see how it helps but enjoying it right now.

Zelyth

Nov 19, 2024  on Shopify

Fairly adjustable, sometimes the SmartBot might be a little stupid; but AI learns fast and on-the-go. Overall pretty satisfied.

ECO-FRIENDLY-YOU

Nov 16, 2024  on Shopify

I can see the depth of this feature; it will definitely help me grow my store by ensuring I don't miss any questions my clients may have. I love the app for this reason.

Inochroma

Nov 15, 2024  on Shopify

The feedback are very warming it does feel's like the customer is talking to a real person who truely understand their problems.

Milton Store

Nov 13, 2024  on Shopify

good` is a popular architecture for building scalable, testable, and well-structured web applications. It’s well-suited for applications where separation of concerns is important, like in complex enterprise solutions.

Gadget Gourou

Nov 10, 2024  on Shopify

Je recommande vivement. Très bon outil facile à installer et parfait pour aider les consommateurs sur mon site.

Elda Aesthetic

Nov 10, 2024  on Shopify

Just install and have fun! The app is straightforward and easy to use – perfect for anyone who wants to get started right away without hassle.

Lacatang Shop

Nov 08, 2024  on Shopify

Chatbot has tremendous features for communicating with customers and ensuring that customers find the information that they expect.

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