Taranker.Com Logo
SmartBot: Leading AI Chatbot logo

Customer reviews: SmartBot: Leading AI Chatbot

Develop by BestChat

Shopify SmartBot is an AI-powered chatbot app designed to automate customer support and boost sales for Shopify stores. This review covers its key features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (333)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

AQUILA

Jul 14, 2025  on Shopify

incroyable

PhlebotomyChicBadges

Jul 12, 2025  on Shopify

This app has been really good for my business. The SmartBot has been very informative and has helped to increase my sells.

BaBo Kids Tools

Jul 11, 2025  on Shopify

A SmartBot telepítése után gyakorlatilag nonstop ügyfélszolgálatunk lett, ami rengeteg időt és energiát spórolt meg nekünk. Intelligensen kezeli a gyakori kérdéseket, a rendelési infókat és még upsellezni is képes! A testreszabhatóság zseniális, a beállítás percek alatt ment, az ügyféltámogatás pedig profi és gyorsan reagál. Ha komolyan gondolod az automatizálást és a vásárlói élményt, akkor ez must have. Már az első héten érezhetően csökkent az e-mailes terhelés, és nőtt az elégedettség.

strangelove

Jul 08, 2025  on Shopify

This helps us so much in terms of reducing time spent writing manual emails to customers.

Vulpés Health

Jul 04, 2025  on Shopify

great

Erlif

Jul 03, 2025  on Shopify

Golden Key Rent Car LLC

Jun 29, 2025  on Shopify

great app

LEMATOS

Jun 27, 2025  on Shopify

KASHA HAI

Jun 26, 2025  on Shopify

Magna Lens

Jun 26, 2025  on Shopify

SmartBot is quick to learn and accurately answer questions about our products. Excellent features.

myweekclothing

Jun 24, 2025  on Shopify

Was delighted to see the notification landing in the email. I'm impressed

Whyte Scrubs

Jun 24, 2025  on Shopify

Perfect

Rios Future Shop

Jun 20, 2025  on Shopify

Para o efeito que é parece fantastico

MeglepiMűhely

Jun 18, 2025  on Shopify

A SmartBot messze az egyik legjobb döntés volt, amit a webshopunkhoz hoztunk! Hihetetlenül egyszerű beállítani, és az AI tényleg érti a vásárlók kérdéseit – legyen szó rendelésekről, szállításról vagy termékinfókról. Az automatizált válaszok pontosak, gyorsak, és rengeteg időt spórolnak meg nekünk nap mint nap. Az ügyfélszolgálati terhelés legalább 60%-kal csökkent! A testreszabhatóság szuper, és a SmartBot mögötti csapat is segítőkész, ha kérdés merül fel. Ha komolyan veszed az ügyfélélményt, fez az app kötelező. MeglepiMűhely csapat www.meglepimuhely.com

TOKYO GRAPHER

Jun 16, 2025  on Shopify

日本語でも問題なく利用できますし、ECに最適化されていて直近1ヶ月に実際のユーザからあった質問を全て問題なく回答できました!

Mode Weiss & M26 Webshop

Jun 13, 2025  on Shopify

Sehr leichte Integration.

Forest Homes

Jun 12, 2025  on Shopify

So far, my experience with this app has been smooth. I still have to test it for a few more days to see if it performs as expected. However, sometimes there are some issues like, occasionally telling customers available products are unavailable or not found in the inventory, recommending products that are not necessarily our best sellers, or not answering to questions when prompted. Additionally, I feel that the order status answer is a bit limited because it could retrieve the estimated shipping times from the product pages but it doesn't. The value is also a bit higher than other available options, so one needs to see their options and decide :)

Tech Trove Essentials

Jun 11, 2025  on Shopify

get this

新進工房

Jun 11, 2025  on Shopify

Scarsa Co

Jun 10, 2025  on Shopify

Hasta ahora lo estoy configurando y me esta gustando mucho

Scroll to Top