I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.

Very responsive and helpful team, willing to adapt their product to your needs (in our case with heavy back end). Thank you

These guys really go above and beyond with their customer support. Thank you so much to everyone at Sky Pilot for helping me make my digital product selling experience so great!

Amazing support! It is Christmas morning here in Australia! I sent a message expecting to hear back in a few days but no, within minutes I had help from both support and engineering. Thank you team, I am really impressed both with the app and the support and service you provide. Happy Holidays

I have had nothing but issues since we installed this app, tons of fake accounts have been set up and many fraudulent purchases have been made

I've been using this app for years and it's great! The customer service is very good and it serves my purposes. Thank you!

Really great customer service, Nitesh was extremely helpful and answered any questions I had. 5 stars recommend the app just for customer service alone.

Great app and great service. I like that you can alow customers to download files in high quality and modify the email template.

They are so helpful. I have been using skypilot for years and I have zero regrets. The team is amazing!

Horrible onboarding. App populates a download button on all of your checkout pages including your physical products not connected to the app. Live chat experience was maddening. Was promised a google meet to chat at a specified time at my urging but never received a link.

Love sky pilot, they always are accommodating to my requests, support is great. Have used to deliver hundreds of thousands of downloads over multiple years. - highly reccomend

Kenan was super helpful and very patient with me helping me learn the new sky pilot for uploading png's. Thank you so much Kenan

This is my first time selling a digital good - a video course. As a newbie, it was super straightforward and intuitive to get set up with Sky Pilot. And the only time I did have a question and used the live chat, I heard back from Saro instantly, and my question was answered straightaway. So far, so good!

too complicated, all I wanted to do is send a pdf to a customer on shopify, but there is no ability to attach a file to a customer email. Shopify suggested Sky Pilot, which wasted 2 hours of my time, on wix you can just attach the pdf in the custome inbox .....

The support we received from Nejla was excellent! Our issues were resolved promptly and the customer service rocked. Thanks, Team Sky Pilot!

I had some issues getting the app set up properly. I contacted the Sky Pilot help team and everything got sorted out right away. So far I like the features and it is working well.

Great app as well and customer support 10/10, they have solved any issue i've come across, they're super quick and always very nice !!

I have been able to muddle through the set up without any support. There is no support as far as I can see for this app - I tried booking an online support call - no appointments available! Also the "get help via live chat" button is not working.

I am extremely satisfied with the SkyPilot app! It works perfectly for selling digital products, and it makes everything simple and professional. What I value the most is their amazing support — they are lightning fast, very helpful, and every request or question is solved without any problem. The communication is smooth, and they even adjusted small details exactly as I needed for my store. This is by far one of the best app support experiences I’ve ever had. Highly recommended! Thank you SkyPilot!

Nejla and her team answered all my questions! I was able to get an issue fixed very easily. I would definitely recommend SkyPilot to anyone who sells digital files.