I've been using this app for years and it's great! The customer service is very good and it serves my purposes. Thank you!

Really great customer service, Nitesh was extremely helpful and answered any questions I had. 5 stars recommend the app just for customer service alone.

Great app and great service. I like that you can alow customers to download files in high quality and modify the email template.

They are so helpful. I have been using skypilot for years and I have zero regrets. The team is amazing!

Horrible onboarding. App populates a download button on all of your checkout pages including your physical products not connected to the app. Live chat experience was maddening. Was promised a google meet to chat at a specified time at my urging but never received a link.

Love sky pilot, they always are accommodating to my requests, support is great. Have used to deliver hundreds of thousands of downloads over multiple years. - highly reccomend

Kenan was super helpful and very patient with me helping me learn the new sky pilot for uploading png's. Thank you so much Kenan

This is my first time selling a digital good - a video course. As a newbie, it was super straightforward and intuitive to get set up with Sky Pilot. And the only time I did have a question and used the live chat, I heard back from Saro instantly, and my question was answered straightaway. So far, so good!

too complicated, all I wanted to do is send a pdf to a customer on shopify, but there is no ability to attach a file to a customer email. Shopify suggested Sky Pilot, which wasted 2 hours of my time, on wix you can just attach the pdf in the custome inbox .....

The support we received from Nejla was excellent! Our issues were resolved promptly and the customer service rocked. Thanks, Team Sky Pilot!

I had some issues getting the app set up properly. I contacted the Sky Pilot help team and everything got sorted out right away. So far I like the features and it is working well.

Great app as well and customer support 10/10, they have solved any issue i've come across, they're super quick and always very nice !!

I have been able to muddle through the set up without any support. There is no support as far as I can see for this app - I tried booking an online support call - no appointments available! Also the "get help via live chat" button is not working.

I am extremely satisfied with the SkyPilot app! It works perfectly for selling digital products, and it makes everything simple and professional. What I value the most is their amazing support — they are lightning fast, very helpful, and every request or question is solved without any problem. The communication is smooth, and they even adjusted small details exactly as I needed for my store. This is by far one of the best app support experiences I’ve ever had. Highly recommended! Thank you SkyPilot!

Nejla and her team answered all my questions! I was able to get an issue fixed very easily. I would definitely recommend SkyPilot to anyone who sells digital files.

The customer service is impeccable. Keenan has been such as tremendous help. It is very fast to get things sorted.

Been using the app for a few months and I needed help, I got an awesome customer service, had real help whitin minutes Cherose helped a lot in the process!

Customer service is great! They are very helpful with resolving any issues. Adding files is super easy.

I have been using the free version of this app for a few months. It's quite easy to set up and does exactly what I was looking for. Recently, our customers let us know that they couldn't download our files on their Android phones, as the "download" button was not visible. I couldn't solve the problem myself, so I contacted support and they responded within a few minutes and solved the problem right away. I am very thankful for their help, despite me using the free version. Would recommend if you are a small business and looking to share files with customers!

A really great product for my digital download freebie for website on Shopify. I had a small issue with my email confirmations and Nitesh from the Merchant Success team was able to help instantly. Very happy with this service & highly recommend. Thanks!