Reviews: Sky Pilot ‑ Digital Downloads

Customer reviews: Sky Pilot ‑ Digital Downloads

Reviews (396)

Overall rating

4.9

5

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What Merchants Think

Merchants generally hold "Sky Pilot ‑ Digital Downloads" in high regard, praising its ease of use, comprehensive functionalities, and exceptional customer service. The app is viewed as a significant enhancement over default options, particularly for those managing digital products within Shopify. Users have expressed satisfaction with both its interface and the additional features it offers, making it an invaluable tool for online digital marketplaces.

Key Strengths

Exceptional customer support, often highlighted by specific representatives like Nitesh, Danin, and Nejla.
Intuitive and user-friendly interface, ideal for both novices and experienced users.
Flexible digital product management with features like quick file updates and free download generation.
Seamless integration with Shopify, enhancing digital product delivery.
Generous offerings in the free plan, including unlimited customers and downloads.

Common Concerns

Limited email customization options for multilingual users.
Some initial hesitation regarding cost before experiencing full app potential with enhanced storage space.
Occasional issues with file layout causing download challenges for customers, though typically resolved quickly by customer support.

Final Thoughts

"Sky Pilot ‑ Digital Downloads" is highly recommended for businesses seeking an efficient, reliable, and user-friendly solution for managing digital products on Shopify. Its standout customer support and well-designed features make it an indispensable tool in many merchants' digital arsenal, earning widespread appreciation and trust within the community.

Bling My Baby LLC

Mar 29, 2025 on Shopify

I would luv to give zero stars if I could. It's not as user friendly as they say. If you're not familiar with tech like me I definitely, definitely would not use the Sky Pilot app. Every time I reach out to customer service, I tell them I'm not tech savvy and they chat back or leave messages like I'm a tech support specialist..and they are very vague with their instructions. It's so frustrating because they give these hard to understand instructions and I have to reach out to them again and ask for easy to understand answers. Then some of the answers aren't correct and I'm sent on a wild goose chase to get the answers I need. When chatting with the reps it takes them so long to respond back with an answer to my question, 3 to 4 minutes. I asked one rep why it takes them so long..he said they are helping several people at once. I was on a chat for over 2 hours and my question still wasn't answered. I am a patient and considerate person however as a business owner dealing with Sky Pilot and Shopify, I've lost money and I'm sure clients as well. I'm not blaming the reps as much as I'm blaming the business..because the representatives are probably overwhelmed and overworked. I have had such bad experiences, and tears of frustration. It's been unbearable and unbelievable.