Reviews: Sky Pilot ‑ Digital Downloads

Name: Sky Pilot ‑ Digital Downloads
Brand: Shopify
SKU: shopify-sky-pilot-app-by-shopify
Rating: 4.8 (346 reviews)

Customer reviews: Sky Pilot ‑ Digital Downloads

Develop by Shopify

Reviews (346)

Overall rating

4.8

5

189
4

7
3

1
2

2
1

6

What Merchants Think

Merchants generally hold "Sky Pilot ‑ Digital Downloads" in high regard, praising its ease of use, comprehensive functionalities, and exceptional customer service. The app is viewed as a significant enhancement over default options, particularly for those managing digital products within Shopify. Users have expressed satisfaction with both its interface and the additional features it offers, making it an invaluable tool for online digital marketplaces.

Key Strengths

Exceptional customer support, often highlighted by specific representatives like Nitesh, Danin, and Nejla.
Intuitive and user-friendly interface, ideal for both novices and experienced users.
Flexible digital product management with features like quick file updates and free download generation.
Seamless integration with Shopify, enhancing digital product delivery.
Generous offerings in the free plan, including unlimited customers and downloads.

Common Concerns

Limited email customization options for multilingual users.
Some initial hesitation regarding cost before experiencing full app potential with enhanced storage space.
Occasional issues with file layout causing download challenges for customers, though typically resolved quickly by customer support.

Final Thoughts

"Sky Pilot ‑ Digital Downloads" is highly recommended for businesses seeking an efficient, reliable, and user-friendly solution for managing digital products on Shopify. Its standout customer support and well-designed features make it an indispensable tool in many merchants' digital arsenal, earning widespread appreciation and trust within the community.

Iona Opal Australia

Dec 24, 2025 on Shopify

Amazing support! It is Christmas morning here in Australia! I sent a message expecting to hear back in a few days but no, within minutes I had help from both support and engineering. Thank you team, I am really impressed both with the app and the support and service you provide. Happy Holidays

PALADIN

Dec 24, 2025 on Shopify

Squilt Music Appreciation

Dec 17, 2025 on Shopify

Birdiyan

Dec 17, 2025 on Shopify

It gets the job done and is easy to use.

Penznpencilz

Dec 15, 2025 on Shopify

The customer support was rapid in responding to my request and enquiries. 100% will recommend!

Curious Baby Cards

Dec 15, 2025 on Shopify

Quick and helpful support

Pat Zik

Dec 12, 2025 on Shopify

Awesome service! Fast and efficient

MeowMail.Co

Dec 11, 2025 on Shopify

Shop Luvvie

Dec 10, 2025 on Shopify

Brave group US Store

Dec 09, 2025 on Shopify

Greengate Images

Dec 04, 2025 on Shopify

I've been using this app for years and it's great! The customer service is very good and it serves my purposes. Thank you!

Buy Ekoh

Nov 24, 2025 on Shopify

Really great customer service, Nitesh was extremely helpful and answered any questions I had. 5 stars recommend the app just for customer service alone.

Sell Online Ideas

Nov 24, 2025 on Shopify

Found better Digital Download for me!

Coffee in My Kitchen Shop

Nov 23, 2025 on Shopify

Excellent and very helpful customer service!

SOJOURN

Nov 22, 2025 on Shopify

Great app and great service. I like that you can alow customers to download files in high quality and modify the email template.

appliquealley

Nov 21, 2025 on Shopify

They are so helpful. I have been using skypilot for years and I have zero regrets. The team is amazing!

Quantum Scale

Nov 16, 2025 on Shopify

Amazing support

VisualTimmy

Nov 14, 2025 on Shopify

Love sky pilot, they always are accommodating to my requests, support is great. Have used to deliver hundreds of thousands of downloads over multiple years. - highly reccomend

Flavor Cosmetics Co.

Nov 13, 2025 on Shopify

Nejla is awesomeness!

The Kerygma Program

Nov 13, 2025 on Shopify