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Customer reviews: Sky Pilot ‑ Digital Downloads

Develop by Sky Pilot

Reviews (293)

Overall rating
4.9

What Merchants Think

Merchants generally hold "Sky Pilot ‑ Digital Downloads" in high regard, praising its ease of use, comprehensive functionalities, and exceptional customer service. The app is viewed as a significant enhancement over default options, particularly for those managing digital products within Shopify. Users have expressed satisfaction with both its interface and the additional features it offers, making it an invaluable tool for online digital marketplaces.

Key Strengths

  • Exceptional customer support, often highlighted by specific representatives like Nitesh, Danin, and Nejla.
  • Intuitive and user-friendly interface, ideal for both novices and experienced users.
  • Flexible digital product management with features like quick file updates and free download generation.
  • Seamless integration with Shopify, enhancing digital product delivery.
  • Generous offerings in the free plan, including unlimited customers and downloads.

Common Concerns

  • Limited email customization options for multilingual users.
  • Some initial hesitation regarding cost before experiencing full app potential with enhanced storage space.
  • Occasional issues with file layout causing download challenges for customers, though typically resolved quickly by customer support.

Final Thoughts

"Sky Pilot ‑ Digital Downloads" is highly recommended for businesses seeking an efficient, reliable, and user-friendly solution for managing digital products on Shopify. Its standout customer support and well-designed features make it an indispensable tool in many merchants' digital arsenal, earning widespread appreciation and trust within the community.

SEWphoria Studio

Jul 28, 2025  on Shopify

Customer service is great! They are very helpful with resolving any issues. Adding files is super easy.

CRWN Studios

Jun 17, 2025  on Shopify

Very good product and reasonable pricing! Only issue is a slight visual bug: When we have to send users a direct download link, it brings them to a page where the download link for the file is white text on a white rectangle background, and the hit-target for the link to download is only the lowest line of text, not the entire white box. So the users frequently get back in touch saying "where exactly do I download it?" But if the team can address that bug, I'd give it 5 stars.

SundryAesthetics

Jun 09, 2025  on Shopify

Associate was professional and helpful and I acheived the desired outcome. I am only concerned now with how my downloads are looking flushed and over saturated when the "access download" link is clicked. My color profile for downloads is consistent so I'm not sure why they look flushed when using this app.

Life with the Big E

Mar 14, 2025  on Shopify

It's a little difficult to ensure all the things are done properly

Matrix Seed Safe

Apr 21, 2024  on Shopify

Estou gostando bastante da forma intuitiva que é a aplicação. Espero que em breve consigo iniciar minhas vendas com sucesso! A minha única sugestão é em relação a poder instalar uma aplicação a partir do link de download, sem a possibilidade do cliente poder efetuar o download, ou seja, executar o Setup de instalação a partir do servidor apenas.

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