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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (225)

Overall rating
3.4

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

KAZOO

Jul 31, 2025  on Shopify

pas encore intégré à tout et on peut faire peut de chose, surtout en api :-) après elle fonctionne bien

Nozey

Jul 29, 2025  on Shopify

Create order button is missing for subscriptions whose payments were not procesed due to inventory errors. We have stocks for saved for subscribers and it's so annoying now that it's gone

Out of Diapers

Jul 28, 2025  on Shopify

Fouten bij aanpassingen abonnementen: frequentie en artikel Fouten bij data: slaat regelmatig data over.

My Shiny Dot

Jul 28, 2025  on Shopify

First, I have customers who requested a change of address, and I updated it manually. However, the following month, the subscription reverted to the old address, which makes it really hard to manage, especially with many subscribers. I’ve lost a few customers because of this issue. Second, sometimes an order isn’t created, and I only notice it when I check the customer’s subscription page manually. There’s no alert or clear indication of what went wrong. The subscription still shows as active, even when the payment didn’t go through. Third, it would be helpful to have a filter that allows me to sort customers by the day of the month their subscription renews, not just the original subscription date. Fourth, it would also be great to see the full customer list on one page, instead of being limited to 25 per page. Lastly, it would be amazing to offer customers the option to subscribe annually as well.

Buddy

Jul 28, 2025  on Shopify

The two most glaringly missing features are: 1. Reschedule upcoming shipment dates 2. Early shipment of upcoming order These would be easy to implement (build #1 and you basically get #2 for free, since you can just "reschedule" to ship today).

Artsy Life

Jul 09, 2025  on Shopify

the app is good for a small business but my only complaint is i cant pick a specific day for the subscription to come out. so the day they subscribe becomes their resub date. I would love if shopify could add a option for changing the date of when the payment comes out.

Sribidyā Sanchār

Jul 07, 2025  on Shopify

Really Worst, No suppport for Razorpay or any Indian Payment gateway system. Subscriptions are not supported at all. No where properly mentioned. I had to change everything near to launch date,

SilveringBeauty.com

Jul 04, 2025  on Shopify

simple as setting up the Shopify Discounts. Not a lot of options, but perfect for my needs right now and to test the model.

Skimmelberg

Jun 25, 2025  on Shopify

Works great, easy to set-up & very straightforward. Would love to be able to edit the look & feel a bit more. Just a note to anyone installing the app: You have to add the subscription widget & buttons to your customer accounts as well otherwise they won't be able to edit their subsription. Highly recommend as it's comepletely FREE compared to other subscription apps!

Backyard Bird Centre

Jun 02, 2025  on Shopify

This app didn't work at all from the get-go. Wasted my time with Support for more than an hour. Hey Shopify stop working on, and promoting your latest and greatest 150 ideas that 95% of us don't use, and focus on the basics, like your apps and especially your email program which is terrible.

Williams Natural Foods

May 27, 2025  on Shopify

You can't even add subscriptions to your products in bulk....embarrassing product to have, it would be better if they just remove it altogether and make you go through a third party.

The Mushroom Box

May 18, 2025  on Shopify

massive waste of time, loss in sales while trying to integrate with undless failure. customer supports only help was for me to wait 24 hours to see if the changes will update. absolutely aweful

John Bell & Croyden

May 06, 2025  on Shopify

The app is fine for shops with small inventories with prices that never change, nor ever run promotions. For larger inventories.. let's just say Happy Clicking. You have to click each product individually to add it to a group. Why can't I just add collections? Then, if you are running a short term promotion, when the customer creates the subscription, they keep the promotional price from thereon. If you put your prices up, the subscription price does not change. You have to go in and manually change each contract. I don't want to offer a fixed price to our customers. I am offering a service to make their lives easier so they don't have to visit us every month to place their orders. When our prices change, the subscription price should change. Fixed pricing would only be useful if I could set an expiry date.

Dr Kleo

May 02, 2025  on Shopify

The app is nice but at the bottom by the footer there is the subsciption options that just wont go away, too hard to setup i guess ill have to PAY for this FREE feature somewhere else. Wasted my entire day on this

Ovenbird Coffee

Apr 29, 2025  on Shopify

This app is a disappointing reflection of the current state of affairs at Shopify. Its rushed and careless release speaks volumes about the level of disregard the company has for its non–Shopify Plus merchants. It’s painfully clear that Shopify’s priorities lie almost exclusively with their high-paying enterprise clients, while the rest of us — small to mid-sized businesses — are treated as an afterthought. The most glaring issue? Merchants cannot even manage their subscriptions through the app. This isn’t an obscure oversight — it’s a fundamental feature. And let’s be honest: the developers are fully aware of this. These are not amateurs; they know what they’re doing. The omission is deliberate, or at best, dismissive. Will Shopify fix this? Highly unlikely. Why would they invest in improving a freebie app that doesn't generate revenue directly, especially when it's meant for the merchants they barely acknowledge? This app feels more like a checkbox on a roadmap than a genuinely useful tool. At the end of the day, this situation reinforces what many of us have felt for a long time: unless you’re paying for Shopify Plus, you’re not worth their time. This app isn’t just broken — it’s a symptom of a broader issue of neglect and misplaced priorities.

Surrey Hills Coffee

Mar 31, 2025  on Shopify

One of the main reasons why we switched over to Shopify was to get access to subscriptions for our customers. This app has been a huge dissapointment. It is so bad and we have almost considered not to offer subscriptions for our customers. However we will try to find another subscription App. - Customers can't amend their subscriptions, nor can we. - We can't see future subscription orders, not even on the same day. - When updating prices we have to go in on every single contract and change it manually. Bad! Bad! Bad!

Infinish

Mar 30, 2025  on Shopify

Don't waste your time trying to get this app to work!! Nothing about it work as described, customer support could not help at all. We deleted this app and moved on.

Blur Laundry

Mar 16, 2025  on Shopify

There is literally no subscription management for customers, we have tried and tested a bunch of scenarios to get it to work and it never does. If we could give zero stars, we would.

Select Cards

Mar 14, 2025  on Shopify

Cant even do free shipping as a subscription option. Management of it suck both for users and merchant. Stay away.

5 Star Nutrition USA

Feb 06, 2025  on Shopify

Shopify Subscriptions: A Major Step Backward for Business Users Shopify's subscription offering reveals a concerning lack of understanding of subscription management needs. After migrating over 2,000 subscriptions from our previous platform, we've encountered severe limitations that make this solution untenable for serious subscription businesses. The most egregious oversight is the complete absence of read-only API access to subscription data. Shopify's justification that this information is "too sensitive" for API access contradicts industry standards and their own practice of providing the same data via CSV download. This restriction severely hampers any business's ability to build robust reporting or integration systems. They want you to become a "Partner" and develop your own solution, vs Admin API endpoints. The data accessibility issues compound further: - The provided CSV exports only capture current state data, omitting crucial historical information like creation dates - There's no way to link orders with their corresponding subscriptions - The analytics suite lacks fundamental subscription metrics (expansion, contraction, churn, new subscriptions) The migration process itself is poorly implemented. While Shopify provides an import template, the system offers no meaningful error reporting or validation. Failed imports generate sporadic email notifications without actionable details, leaving teams to guess at composite key issues and other potential problems. After three weeks of migration efforts, multiple support tickets, and account representative meetings, it's clear Shopify has no serious intention of addressing these limitations. Their dismissive attitude toward feature requests suggests these problems won't be resolved anytime soon. The lack of API access to our own subscription data has proven to be a critical dealbreaker. For any business managing more than a handful of subscriptions or requiring proper analytics, I strongly advise looking elsewhere. This product appears designed for app normies with no reporting needs, falling far short of business requirements.

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