Reviews: Shopify Subscriptions

Customer reviews: Shopify Subscriptions

Reviews (122)

Overall rating

3.1

5

11
4

3
3

6
2

4
1

8

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

User-friendly setup process

Suitable for simple subscription models

Good for beginners or businesses with basic subscription needs

Common Concerns

Lack of API access and insufficient data analytics capabilities
Inability to customize subscription details or handle complex plans
Issues with migration and error reporting
Problems with inventory management and subscription order processing
Glitches and bugs affecting subscription updates and customer interactions
Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

Fabric Garden Australia

Jan 13, 2025 on Shopify

I am looking to use Shopify's own Subscriptions app. Most of my subscriptions are fixed term e.g. once a month for a year. This app doesn't have ability to put in an end date. Very basic.

Essential Life

Dec 20, 2024 on Shopify

The setup process is quite straightforward and user-friendly, which we appreciate. However, we have encountered several glitches, particularly with the subscription not updating from a two-month plan to a monthly one for our skincare products. Additionally, the subscription details are only visible in the footer. I have reached out to customer support, and it appears there is a bug affecting this functionality.

MonguiFoods

Dec 02, 2024 on Shopify

hay un problema de un código que aparece al final del template, que no logran explicar cómo resolverlo en la página de ayuda

Crane Wellness

Nov 17, 2024 on Shopify

Um, it works. Not a lot of customization, options for customers (like change billing/shipping date, add more products, etc) and lacking on analytics and retention capabilities. Best part is - it's free. If you are just getting started its a good app. We've been using it for about 6 months now and probably to the point of needing a more robust app that has more flexibility and features.

Wagsville

Oct 22, 2024 on Shopify

Can you make it possible to purchase subscriptions in person through the POS Go machine? It is nice having the option online for customers, but some customers would prefer to start their subscription in person at our store (Dog Daycare).

bepSmart

Jul 30, 2024 on Shopify

I am using to sell a software service. So I do not actually Delivery anything. But Shopify Subscriptions uses text such as: Delivery every 2 months, $XX flat rate I can not find an easy way to replace the word Delivery with Charge or other phrase. I think it would be better to let user to decide how to describe the subscription fee.