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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (225)

Overall rating
3.4

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

Ginger Leigh Designs - a Soul-full Place

Sep 01, 2025  on Shopify

World of Pastabilities

Aug 28, 2025  on Shopify

Brain Forza®

Aug 26, 2025  on Shopify

Not bad just needs a bit more customization and work ESPECIALLY on the design of the widget!! PLEASE!!

Der Greif e.V.

Aug 22, 2025  on Shopify

I was waiting so long for Shopify to implement subscriptions. But It is still missing crucial features.

RJ Thompson

Aug 21, 2025  on Shopify

A few things would massively elevate it. 1) Integration with Shopify's native Bundles app so you can bundle a subscription with a physical product at will. 2) The ability to offer the first year "free" followed by a recurring charge.

沖縄配達倉庫

Aug 18, 2025  on Shopify

まだ分かりません

Motif Roasters

Aug 14, 2025  on Shopify

I wish there was a better way of seeing the future needs. If its a calendar or something... Right now, I do not know if I have a subscriptions for today, so I will wait till 10:01 to find out... ITs not broken, its just meh

WORTHY OF

Aug 09, 2025  on Shopify

Wish it had a bit more flexibility to add other products to the same subscription and the option to delay shipments rather fully pausing or skipping orders.

Mercoweb

Aug 07, 2025  on Shopify

estamos recien implementando

Sorelle Supplements

Aug 06, 2025  on Shopify

Bandana Coffee

Aug 04, 2025  on Shopify

There could be more customization, or even simple features like the ability to swap out productions in the same collection without completely cancelling the subscription. But overall a very helpful app.

ASH

Aug 03, 2025  on Shopify

StationCoffee

Aug 02, 2025  on Shopify

Very hard to get raw data to see what subscriptions are coming up. Not very user friendly on our end, not fantastic on the users end either

The Botanist Calgary

Aug 02, 2025  on Shopify

Wine Dispensary

Aug 01, 2025  on Shopify

It's frustrating that Shopify Subscriptions doesn't offer better in-app analytics. Key use cases that are missing for us include by-store (physical retail) subscription pickup reporting. Each store struggles to review how by-store subscription pickups will happen in any given period. Additionally, there is little in the way of notification functionality to let us know when a new customers subscribes or cancels. We have to monitor this ourselves. Frankly, I believe this app could be so much more functional if Shopify would invest more in it's own app ecosystem instead of allowing third parties to milk Shopify Pro customers like us for every dollar just to implement a reasonable Wine Club (our store's use case).

KAZOO

Jul 31, 2025  on Shopify

pas encore intégré à tout et on peut faire peut de chose, surtout en api :-) après elle fonctionne bien

GARNISCHED

Jul 29, 2025  on Shopify

First Editions Co.

Jul 29, 2025  on Shopify

Swirl on Castro Wine Club

Jul 28, 2025  on Shopify

too early to tell

My Shiny Dot

Jul 28, 2025  on Shopify

First, I have customers who requested a change of address, and I updated it manually. However, the following month, the subscription reverted to the old address, which makes it really hard to manage, especially with many subscribers. I’ve lost a few customers because of this issue. Second, sometimes an order isn’t created, and I only notice it when I check the customer’s subscription page manually. There’s no alert or clear indication of what went wrong. The subscription still shows as active, even when the payment didn’t go through. Third, it would be helpful to have a filter that allows me to sort customers by the day of the month their subscription renews, not just the original subscription date. Fourth, it would also be great to see the full customer list on one page, instead of being limited to 25 per page. Lastly, it would be amazing to offer customers the option to subscribe annually as well.

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