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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (393)

Overall rating
3.5

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

Lambert's Luscious Beard Oils

Dec 03, 2025  on Shopify

customers never understand how to manage subs themselves. Also would be great to enforce a minimum amount of orders before canceling. Subscriptions should just be baked into Shopify not needing a separate app.

わたしの酵活

Nov 20, 2025  on Shopify

Le Bar de Fleur

Nov 19, 2025  on Shopify

Cocktail Dandy

Nov 19, 2025  on Shopify

Does not offer Prepaids

Santa Barbara Fish Market

Nov 17, 2025  on Shopify

Lbeautynails

Nov 14, 2025  on Shopify

Dommage que la livraison a domicile ne fonctionne pas en récurent

Aroma Quartz

Nov 10, 2025  on Shopify

Ocean Botanicals

Nov 08, 2025  on Shopify

I am getting a lot of customer complaints in managing the app from the customer side

Chalcedon Store

Nov 07, 2025  on Shopify

I'm grateful Shopify has created a subscription app for their stores but it would be great if customers could choose a 1 time option or then your frequency. They also need intervals. I don't want to ship something every 1 or 2 months. I want to ask if my customers want to get something every month for 1, 3, 6, 9 or 12 months or more even. And it would be great if somehow we could create digital subscriptions. I have a digital magazine people would like to subscribe to and have it automatically sent to them when the file is available. It would be better if that "months" digital subscription was in some ways manual with me adding the digital file and then being able to trigger it being sent.

Buckwell Organic

Nov 05, 2025  on Shopify

Great to have this integrated as a free native app, however it does have a few bugs and isn't the easiest to manage

HOON COFFEE

Nov 03, 2025  on Shopify

Raeven's Attic

Nov 01, 2025  on Shopify

I like having a free subscription option to offer to customers but it would be nice if once a customer subscribes, there were better ways to manage the inventory (i.e., always renewing even when stock says sold out) and allowing the customers to change variants. I've also received several complaints that legacy account members can't access their subscription while logged in, they have to request a code and a different login screen that is very frustrating.

SchwayShop

Oct 27, 2025  on Shopify

Mattie's Treats

Oct 13, 2025  on Shopify

PBCo.

Oct 12, 2025  on Shopify

Glo Pals

Oct 10, 2025  on Shopify

R2Bean2 Coffee

Oct 06, 2025  on Shopify

Could do with just a few more bits on it to make it more functional, nothing super technical

Knightsmen Grooming

Sep 28, 2025  on Shopify

Could be better. Looks too simple.

Club del Café

Sep 22, 2025  on Shopify

White Label Earrings

Sep 16, 2025  on Shopify

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