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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (470)

Overall rating
3.5

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

Sunshine Roots

Jan 27, 2026  on Shopify

i dont understand how this works

LICA Wear

Jan 26, 2026  on Shopify

There is no customer service when help is needed, and the link to manage the subscription on the customer side never works. I constantly receive requests from my customers asking for updates.

[eu] orgânico

Jan 24, 2026  on Shopify

Não permite que o cliente edite seu pedido. Não permite determinar a data de faturamento do pedido

Pet Planet Toronto

Jan 14, 2026  on Shopify

the reporting is very weak. we cant' see next order date without clicking into contracts individually. it makes inventory management extremely cumbersome

Senso Naturale

Jan 12, 2026  on Shopify

Mein Shop

Jan 08, 2026  on Shopify

Unfassbar wie schlecht diese App programmiert ist. Wir zahlen so viel Geld für Shopify und man kann NICHTS personalisieren. Das Widget ist ein lebloser Kasten der Designtechnisch nach totalem Mist aussieht. Die Art und Weise wie Abos abgebucht werden sollen oder vom Kunden verwaltet werden sollen kann nicht geändert werden. Als Shop Inhaber kann man nichts dieser Abos anpassen. Noch nicht mal verschiedene Abo Intervalle sind verfügbar

SOCIAL

Jan 05, 2026  on Shopify

the features are rediculoously limited and you can't move up a sub date or change the date or do barely anything. Horrible features.

Wild & Raw Juices

Jan 05, 2026  on Shopify

Once a customer's card expires, they update it, but it still doesn't register in the system so their order keeps declining causing me to cancel on my end for them and them starting over from scratch. I've had multiple complaints about this.

The Cove Tea Company

Dec 30, 2025  on Shopify

Newfoundland Gourmet Mushroom Co.

Dec 29, 2025  on Shopify

It's kinda lame that Shopify couldn't have put more attention towards the only subscription service that is offered outside of the many other expensive options I examined. This really doesn't have the flexibility needed for my business. You can't even adjust the dates charged outside of skipping or shifting my a week or monthly. I can't believe how much I pay for Shopify and how little I get for that monthly payment. It's easier to cancel a subscription and start over than to edit it. My customers can't even access their end of the subscription website.

Wicca USA Tienda de Libros, productos esotéricos, Amuletos, Velas, Talismanes

Dec 06, 2025  on Shopify

Hola, quiero reportar un problema con las suscripciones de ChatGPT. Después de cierto tiempo, la plataforma deja de permitirme colocar labels o etiquetas en mis conversaciones, lo cual es muy complicado para mi trabajo porque manejo muchos proyectos y necesito organizarlos correctamente. Las etiquetas funcionan al inicio, pero luego desaparece la opción y no puedo volver a usarlas. Esto afecta mi productividad y la manera en que archivo y gestiono la información. Agradezco que puedan revisar este inconveniente o indicarme si existe alguna solución permanente. Gracias por su atención.

ProleevaMax

Dec 02, 2025  on Shopify

Very hard to cancel a subscription

Well Bred

Nov 24, 2025  on Shopify

Pure Pawsome

Nov 14, 2025  on Shopify

Keeps crashing and can't complete set up

Unto Joy

Nov 10, 2025  on Shopify

limited features

Yamabushi Farms

Nov 04, 2025  on Shopify

customers can't cancel subscriptions

Haia Wellness

Nov 03, 2025  on Shopify

Needs to be much cleaner on the front end of the website. Like a drop down to choose which frequency, also needs to have a customer portal integrated directly into the dashboard of the store.

botanical yarn

Oct 30, 2025  on Shopify

terrible. customers cant access their subscriptions to manage or cancel

Art Garden Therapy

Oct 28, 2025  on Shopify

not a great app for finding and searching contracts

Le Nécrologue

Oct 24, 2025  on Shopify

Vraiment difficile de faire fonctioneer les webhooks!!! Je n'ai pas encore réussis... :(

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