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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (225)

Overall rating
3.4

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

Muscle Dummies

Sep 02, 2025  on Shopify

There should be an easy way to search Contracts..

Pine Street Clinic

Sep 02, 2025  on Shopify

1) Unable to easily create subscriptions for entire vendors at once 2) Unable to easily change date of next shipment (can only change frequency)

Natural Hounds

Aug 28, 2025  on Shopify

Droniq GmbH

Aug 19, 2025  on Shopify

Eco Battery

Aug 18, 2025  on Shopify

cant get it to work

Global Food Providers

Aug 16, 2025  on Shopify

We were hoping to integrate this into a monthly donation for our non profit partners. But there was no way to change the code where the wording says, "Deliver every month" to "Recurring donation every month". Our donors would be confused thinking that we would be delivering something to them every month. We had to abandon the idea and are looking for another way to do monthly partnerships through our non profit. Support couldn't helpe us because the coding to change these words is not available to them or us.

Queen Majesty Hot Sauce

Aug 15, 2025  on Shopify

None of our customers can access their accounts and this has caused a lot of extra work for us and frustration for our customers. Lots of cancellations....

Skout's Honor

Aug 12, 2025  on Shopify

North Pole Coffee Roasting Company

Aug 11, 2025  on Shopify

Not much you can do in this app- some other features would be very nice!!!

Tea & Tonic Matakana

Aug 10, 2025  on Shopify

El Conecte Coffee Company

Aug 07, 2025  on Shopify

They should't aint working for me.

Youthology

Aug 04, 2025  on Shopify

Everlea Yarn Co

Aug 01, 2025  on Shopify

There is something wrong with the way it installed. The app shows the "deliver every month" part on the bottom of every product page in addition to the correct position.

Twin Cities Crickets

Jul 31, 2025  on Shopify

Recurring orders use the due date and time of the original order and needs to be manually updated. Customers can not make modifications to subscription contents or due date/time. They must cancel the subscription and recreate. No relevant reporting available. No alert to shop owner when subscriptions don't run. Shop owner cannot edit customer subscriptions.

Kaffeeklüngel Kaffeemanufaktur

Jul 31, 2025  on Shopify

SuperTrees Botanicals

Jul 31, 2025  on Shopify

Matcha Baby

Jul 30, 2025  on Shopify

Rightangled

Jul 29, 2025  on Shopify

CorriereDelloSport

Jul 29, 2025  on Shopify

c'è ancora davvero tanto da sviluppare.... siamo lontani da Recharge

Nozey

Jul 29, 2025  on Shopify

Create order button is missing for subscriptions whose payments were not procesed due to inventory errors. We have stocks for saved for subscribers and it's so annoying now that it's gone

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