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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (307)

Overall rating
3.4

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

Sojos Coffee

Oct 20, 2025  on Shopify

There are a lot of featurs that i wish this app had.. namely i wish there was a way that you could see when a subscription was going to be coming due in a whole schedule and not having to click on them individually to see the next subscription date.. also wish they could select the day that they want their subscription to renew. or adjust the date that they picked.

St. Paul Center

Oct 15, 2025  on Shopify

This app works for a very basic/specific use case, but I would not recommend it for anyone with lots of subscriptions. Here are the main issues we ran into: 1. No API. Even though Shopify has a GraphQL subscriptions api, you can not view/edit subscriptions created by apps, so it doesn't help here. 2. No ability to search subscriptions. 3. No way to create subscriptions from the Admin Dashboard. 4. No way to find failed payments so we can follow-up with customers. 5. The UX for updating a payment method is confusing. You have to add a payment method to your account, and then update the subscription payment method. Customers often miss the second step. 6. Cancelled subscriptions can't be restarted. Subscriptions can't be deleted. 7. The export UX is a bit inconvenient. You have to keep the same window open, even if it takes 30 minutes or an hour to export. It would be better if it sends you an email with a link instead. 8. No activity log. We can't see what emails were sent, or what updates were made on subscriptions. Don't get me wrong, this app works fine for a very simple use case, but it's missing some important features for advanced subscription users.

Harvest Wine Shop

Oct 07, 2025  on Shopify

Why isn't there a way to alter CC charge date?

Imlak'esh Organics

Sep 25, 2025  on Shopify

Not as full-featured as you would expect a subscription tool from Shopify to be.

Create Along

Sep 17, 2025  on Shopify

When I have different variants on the subscription, it doesn't show the right sku on the order- which SUCKS. So I don't know what the customer actually wanted.

Keystone Games LLC

Aug 30, 2025  on Shopify

Meow Howl

Aug 30, 2025  on Shopify

need more flexibility for the customer to amend orders

Health Fx

Aug 20, 2025  on Shopify

Nourish - Instant & Protein-Packed Organic Chia

Aug 19, 2025  on Shopify

Concept Riesling

Aug 18, 2025  on Shopify

Leider kann man die Abo-Läufe nicht auf ein fixes Datum einstellen.

Amarte

Aug 14, 2025  on Shopify

Needs more customizations.

sanitas skincare

Aug 01, 2025  on Shopify

There desperately needs to be a search function to quickly locate a subscription contract without first having to navigate to the customer profile. We have around 7k contracts with zero functionality besides Import/Export. There are options to see all, active, paused, and canceled contracts as a complete list, but no way to search for "Jane Doe" in any of the lists to populate all contracts for the person.

Forema - フォレマ

Jul 29, 2025  on Shopify

Out of Diapers

Jul 28, 2025  on Shopify

Fouten bij aanpassingen abonnementen: frequentie en artikel Fouten bij data: slaat regelmatig data over.

Faces Software | Facial Composite Software | Faces 4.0

Jul 28, 2025  on Shopify

Route 304 Cattle Co.

Jul 28, 2025  on Shopify

Dr Kleo

May 02, 2025  on Shopify

The app is nice but at the bottom by the footer there is the subsciption options that just wont go away, too hard to setup i guess ill have to PAY for this FREE feature somewhere else. Wasted my entire day on this

Fashion Tech

Nov 16, 2024  on Shopify

Thanks

Russell and Atwell

Sep 20, 2024  on Shopify

It's just about OK. We had (and continue to have) glitches moving across from Recharge (that got expensive). Really basic subscription stuff like a customer wanting to postpone an order by a few days just doesn't look possible. Even the support help couldn't do it. Having significant doubts about this after a time-consuming migration. Be careful of this app - if you need anything above a super-basic sub, it's unlikely to be what you want...

Grow Goodness

Sep 10, 2024  on Shopify

A bit limited at this time. We were hoping we could do a limited time subscription (for example: a 12 mo. plan), but that is not possible. We also were desiring to send a different product or product bundle each of those months, but you are limited to the same item(s) every month.

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