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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (220)

Overall rating
3.4

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

Brain Forza®

Aug 26, 2025  on Shopify

Not bad just needs a bit more customization and work ESPECIALLY on the design of the widget!! PLEASE!!

Der Greif e.V.

Aug 22, 2025  on Shopify

I was waiting so long for Shopify to implement subscriptions. But It is still missing crucial features.

RJ Thompson

Aug 21, 2025  on Shopify

A few things would massively elevate it. 1) Integration with Shopify's native Bundles app so you can bundle a subscription with a physical product at will. 2) The ability to offer the first year "free" followed by a recurring charge.

Global Food Providers

Aug 16, 2025  on Shopify

We were hoping to integrate this into a monthly donation for our non profit partners. But there was no way to change the code where the wording says, "Deliver every month" to "Recurring donation every month". Our donors would be confused thinking that we would be delivering something to them every month. We had to abandon the idea and are looking for another way to do monthly partnerships through our non profit. Support couldn't helpe us because the coding to change these words is not available to them or us.

Queen Majesty Hot Sauce

Aug 15, 2025  on Shopify

None of our customers can access their accounts and this has caused a lot of extra work for us and frustration for our customers. Lots of cancellations....

Motif Roasters

Aug 14, 2025  on Shopify

I wish there was a better way of seeing the future needs. If its a calendar or something... Right now, I do not know if I have a subscriptions for today, so I will wait till 10:01 to find out... ITs not broken, its just meh

BLACKLABEL Supplements

Aug 11, 2025  on Shopify

This is a great basic subscription app. Not a ton of features and customization. But that's ok because it works and is free.

WORTHY OF

Aug 09, 2025  on Shopify

Wish it had a bit more flexibility to add other products to the same subscription and the option to delay shipments rather fully pausing or skipping orders.

Club ChoKolate

Aug 04, 2025  on Shopify

In general, it works seemlesly. There seems to be a glitch in which in the products I select for subscription, two subscription options appear. I have not been able to remove those. It'll be great if I can modify subcription date, so I can match all my monthly Chocolate memberships and fullfill / ship the same week of the month. Also, some members / contracts are cancelled with no appparent reason, then my cliente must do a new contract

Bandana Coffee

Aug 04, 2025  on Shopify

There could be more customization, or even simple features like the ability to swap out productions in the same collection without completely cancelling the subscription. But overall a very helpful app.

Resonance Coffee Lab

Aug 03, 2025  on Shopify

I don't have very advanced subscription needs, just the absolute basics, and this is working perfectly for that. The ability for me to change and edit most parameters of the subscription for customers has been a major plus. And it's free??? Can't go wrong there!

StationCoffee

Aug 02, 2025  on Shopify

Very hard to get raw data to see what subscriptions are coming up. Not very user friendly on our end, not fantastic on the users end either

Everlea Yarn Co

Aug 01, 2025  on Shopify

There is something wrong with the way it installed. The app shows the "deliver every month" part on the bottom of every product page in addition to the correct position.

sanitas skincare

Aug 01, 2025  on Shopify

There desperately needs to be a search function to quickly locate a subscription contract without first having to navigate to the customer profile. We have around 7k contracts with zero functionality besides Import/Export. There are options to see all, active, paused, and canceled contracts as a complete list, but no way to search for "Jane Doe" in any of the lists to populate all contracts for the person.

Wine Dispensary

Aug 01, 2025  on Shopify

It's frustrating that Shopify Subscriptions doesn't offer better in-app analytics. Key use cases that are missing for us include by-store (physical retail) subscription pickup reporting. Each store struggles to review how by-store subscription pickups will happen in any given period. Additionally, there is little in the way of notification functionality to let us know when a new customers subscribes or cancels. We have to monitor this ourselves. Frankly, I believe this app could be so much more functional if Shopify would invest more in it's own app ecosystem instead of allowing third parties to milk Shopify Pro customers like us for every dollar just to implement a reasonable Wine Club (our store's use case).

Twin Cities Crickets

Jul 31, 2025  on Shopify

Recurring orders use the due date and time of the original order and needs to be manually updated. Customers can not make modifications to subscription contents or due date/time. They must cancel the subscription and recreate. No relevant reporting available. No alert to shop owner when subscriptions don't run. Shop owner cannot edit customer subscriptions.

KAZOO

Jul 31, 2025  on Shopify

pas encore intégré à tout et on peut faire peut de chose, surtout en api :-) après elle fonctionne bien

Nozey

Jul 29, 2025  on Shopify

Create order button is missing for subscriptions whose payments were not procesed due to inventory errors. We have stocks for saved for subscribers and it's so annoying now that it's gone

Out of Diapers

Jul 28, 2025  on Shopify

Fouten bij aanpassingen abonnementen: frequentie en artikel Fouten bij data: slaat regelmatig data over.

My Shiny Dot

Jul 28, 2025  on Shopify

First, I have customers who requested a change of address, and I updated it manually. However, the following month, the subscription reverted to the old address, which makes it really hard to manage, especially with many subscribers. I’ve lost a few customers because of this issue. Second, sometimes an order isn’t created, and I only notice it when I check the customer’s subscription page manually. There’s no alert or clear indication of what went wrong. The subscription still shows as active, even when the payment didn’t go through. Third, it would be helpful to have a filter that allows me to sort customers by the day of the month their subscription renews, not just the original subscription date. Fourth, it would also be great to see the full customer list on one page, instead of being limited to 25 per page. Lastly, it would be amazing to offer customers the option to subscribe annually as well.

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