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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (149)

Overall rating
3

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

StationCoffee

Aug 02, 2025  on Shopify

Very hard to get raw data to see what subscriptions are coming up. Not very user friendly on our end, not fantastic on the users end either

Everlea Yarn Co

Aug 01, 2025  on Shopify

There is something wrong with the way it installed. The app shows the "deliver every month" part on the bottom of every product page in addition to the correct position.

sanitas skincare

Aug 01, 2025  on Shopify

There desperately needs to be a search function to quickly locate a subscription contract without first having to navigate to the customer profile. We have around 7k contracts with zero functionality besides Import/Export. There are options to see all, active, paused, and canceled contracts as a complete list, but no way to search for "Jane Doe" in any of the lists to populate all contracts for the person.

Wine Dispensary

Aug 01, 2025  on Shopify

It's frustrating that Shopify Subscriptions doesn't offer better in-app analytics. Key use cases that are missing for us include by-store (physical retail) subscription pickup reporting. Each store struggles to review how by-store subscription pickups will happen in any given period. Additionally, there is little in the way of notification functionality to let us know when a new customers subscribes or cancels. We have to monitor this ourselves. Frankly, I believe this app could be so much more functional if Shopify would invest more in it's own app ecosystem instead of allowing third parties to milk Shopify Pro customers like us for every dollar just to implement a reasonable Wine Club (our store's use case).

Twin Cities Crickets

Jul 31, 2025  on Shopify

Recurring orders use the due date and time of the original order and needs to be manually updated. Customers can not make modifications to subscription contents or due date/time. They must cancel the subscription and recreate. No relevant reporting available. No alert to shop owner when subscriptions don't run. Shop owner cannot edit customer subscriptions.

KAZOO

Jul 31, 2025  on Shopify

pas encore intégré à tout et on peut faire peut de chose, surtout en api :-) après elle fonctionne bien

Nozey

Jul 29, 2025  on Shopify

Create order button is missing for subscriptions whose payments were not procesed due to inventory errors. We have stocks for saved for subscribers and it's so annoying now that it's gone

Out of Diapers

Jul 28, 2025  on Shopify

Fouten bij aanpassingen abonnementen: frequentie en artikel Fouten bij data: slaat regelmatig data over.

My Shiny Dot

Jul 28, 2025  on Shopify

First, I have customers who requested a change of address, and I updated it manually. However, the following month, the subscription reverted to the old address, which makes it really hard to manage, especially with many subscribers. I’ve lost a few customers because of this issue. Second, sometimes an order isn’t created, and I only notice it when I check the customer’s subscription page manually. There’s no alert or clear indication of what went wrong. The subscription still shows as active, even when the payment didn’t go through. Third, it would be helpful to have a filter that allows me to sort customers by the day of the month their subscription renews, not just the original subscription date. Fourth, it would also be great to see the full customer list on one page, instead of being limited to 25 per page. Lastly, it would be amazing to offer customers the option to subscribe annually as well.

Buddy

Jul 28, 2025  on Shopify

The two most glaringly missing features are: 1. Reschedule upcoming shipment dates 2. Early shipment of upcoming order These would be easy to implement (build #1 and you basically get #2 for free, since you can just "reschedule" to ship today).

Artsy Life

Jul 09, 2025  on Shopify

the app is good for a small business but my only complaint is i cant pick a specific day for the subscription to come out. so the day they subscribe becomes their resub date. I would love if shopify could add a option for changing the date of when the payment comes out.

Sribidyā Sanchār

Jul 07, 2025  on Shopify

Really Worst, No suppport for Razorpay or any Indian Payment gateway system. Subscriptions are not supported at all. No where properly mentioned. I had to change everything near to launch date,

SilveringBeauty.com

Jul 04, 2025  on Shopify

simple as setting up the Shopify Discounts. Not a lot of options, but perfect for my needs right now and to test the model.

Skimmelberg

Jun 25, 2025  on Shopify

Works great, easy to set-up & very straightforward. Would love to be able to edit the look & feel a bit more. Just a note to anyone installing the app: You have to add the subscription widget & buttons to your customer accounts as well otherwise they won't be able to edit their subsription. Highly recommend as it's comepletely FREE compared to other subscription apps!

Backyard Bird Centre

Jun 02, 2025  on Shopify

This app didn't work at all from the get-go. Wasted my time with Support for more than an hour. Hey Shopify stop working on, and promoting your latest and greatest 150 ideas that 95% of us don't use, and focus on the basics, like your apps and especially your email program which is terrible.

Williams Natural Foods

May 27, 2025  on Shopify

You can't even add subscriptions to your products in bulk....embarrassing product to have, it would be better if they just remove it altogether and make you go through a third party.

The Mushroom Box

May 18, 2025  on Shopify

massive waste of time, loss in sales while trying to integrate with undless failure. customer supports only help was for me to wait 24 hours to see if the changes will update. absolutely aweful

John Bell & Croyden

May 06, 2025  on Shopify

The app is fine for shops with small inventories with prices that never change, nor ever run promotions. For larger inventories.. let's just say Happy Clicking. You have to click each product individually to add it to a group. Why can't I just add collections? Then, if you are running a short term promotion, when the customer creates the subscription, they keep the promotional price from thereon. If you put your prices up, the subscription price does not change. You have to go in and manually change each contract. I don't want to offer a fixed price to our customers. I am offering a service to make their lives easier so they don't have to visit us every month to place their orders. When our prices change, the subscription price should change. Fixed pricing would only be useful if I could set an expiry date.

Dr Kleo

May 02, 2025  on Shopify

The app is nice but at the bottom by the footer there is the subsciption options that just wont go away, too hard to setup i guess ill have to PAY for this FREE feature somewhere else. Wasted my entire day on this

Ovenbird Coffee

Apr 29, 2025  on Shopify

This app is a disappointing reflection of the current state of affairs at Shopify. Its rushed and careless release speaks volumes about the level of disregard the company has for its non–Shopify Plus merchants. It’s painfully clear that Shopify’s priorities lie almost exclusively with their high-paying enterprise clients, while the rest of us — small to mid-sized businesses — are treated as an afterthought. The most glaring issue? Merchants cannot even manage their subscriptions through the app. This isn’t an obscure oversight — it’s a fundamental feature. And let’s be honest: the developers are fully aware of this. These are not amateurs; they know what they’re doing. The omission is deliberate, or at best, dismissive. Will Shopify fix this? Highly unlikely. Why would they invest in improving a freebie app that doesn't generate revenue directly, especially when it's meant for the merchants they barely acknowledge? This app feels more like a checkbox on a roadmap than a genuinely useful tool. At the end of the day, this situation reinforces what many of us have felt for a long time: unless you’re paying for Shopify Plus, you’re not worth their time. This app isn’t just broken — it’s a symptom of a broader issue of neglect and misplaced priorities.

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