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Customer reviews: Shopify Subscriptions

Develop by Shopify

Reviews (470)

Overall rating
3.5

What Merchants Think

Merchants have mixed feelings about "Shopify Subscriptions". While some appreciate its user-friendly interface and simplicity, many express frustration over significant limitations, especially when dealing with more complex subscription needs. The app seems primarily catered to basic use cases, leaving more advanced users disappointed with its lack of features and flexibility.

Key Strengths

  • User-friendly setup process
  • Suitable for simple subscription models
  • Good for beginners or businesses with basic subscription needs

Common Concerns

  • Lack of API access and insufficient data analytics capabilities
  • Inability to customize subscription details or handle complex plans
  • Issues with migration and error reporting
  • Problems with inventory management and subscription order processing
  • Glitches and bugs affecting subscription updates and customer interactions
  • Limited language and customization options for international users

Final Thoughts

"Shopify Subscriptions" may serve basic needs effectively for those new to subscription models, but it falls short for businesses that demand more advanced functionality and customization. Its lack of flexibility and robust features make it less appealing to companies with intricate subscription requirements. Merchants seeking a comprehensive subscription tool might need to explore other options for a more complete solution.

Haven Herbs

Jan 27, 2026  on Shopify

I was paying a hundred a moth for the exact same functionality that Shopify has now made free! Yay! Works exactly as it should!

LICA Wear

Jan 26, 2026  on Shopify

There is no customer service when help is needed, and the link to manage the subscription on the customer side never works. I constantly receive requests from my customers asking for updates.

[eu] orgânico

Jan 24, 2026  on Shopify

Não permite que o cliente edite seu pedido. Não permite determinar a data de faturamento do pedido

Groggy Dog Coffee

Jan 22, 2026  on Shopify

IT WOULD BE VERY NICE TO BE ABLE TO SEE WHEN THEIR NEXT ORDER IS DUE WITOUT GOING ALL THE WAY INTO THEIR CONTRACT.

Rocket Nutrition

Jan 18, 2026  on Shopify

need to be able to onboard a subscriber via link or via UI. When I asked about I got no answer jsut a case closed email. I need to port in our subscriber base from woo commerce.

Leah Paints Paris

Jan 16, 2026  on Shopify

It's fine, nothing great. Hard to customize. I wish I could search for my subscription contracts to be able to find them without scrolling!

Shave Essentials

Jan 15, 2026  on Shopify

The app is ok so far. It mostly does the job but the lack of the ability to pin all the sales to a decided subscription date keeps me looking elsewhere. Please add that option.

Pet Planet Toronto

Jan 14, 2026  on Shopify

the reporting is very weak. we cant' see next order date without clicking into contracts individually. it makes inventory management extremely cumbersome

Lazy Oak Coffee Co.

Jan 08, 2026  on Shopify

It works fine for managing subscriptions, but it’s very basic. There’s no forecasting or forward-looking reporting, which makes it hard to plan inventory, cash flow, or production as a growing business. Feels like a missed opportunity.

Mein Shop

Jan 08, 2026  on Shopify

Unfassbar wie schlecht diese App programmiert ist. Wir zahlen so viel Geld für Shopify und man kann NICHTS personalisieren. Das Widget ist ein lebloser Kasten der Designtechnisch nach totalem Mist aussieht. Die Art und Weise wie Abos abgebucht werden sollen oder vom Kunden verwaltet werden sollen kann nicht geändert werden. Als Shop Inhaber kann man nichts dieser Abos anpassen. Noch nicht mal verschiedene Abo Intervalle sind verfügbar

SOCIAL

Jan 05, 2026  on Shopify

the features are rediculoously limited and you can't move up a sub date or change the date or do barely anything. Horrible features.

Wild & Raw Juices

Jan 05, 2026  on Shopify

Once a customer's card expires, they update it, but it still doesn't register in the system so their order keeps declining causing me to cancel on my end for them and them starting over from scratch. I've had multiple complaints about this.

vickyisdrawing

Jan 02, 2026  on Shopify

Wish I could do more customization with the UI and selections. Ex) Bill every 3 months but ships out every month. Currently the copy says ships out every 3 months and there's no way to change that without changing the billing structure, so I need to specify that in the description of the product.

Newfoundland Gourmet Mushroom Co.

Dec 29, 2025  on Shopify

It's kinda lame that Shopify couldn't have put more attention towards the only subscription service that is offered outside of the many other expensive options I examined. This really doesn't have the flexibility needed for my business. You can't even adjust the dates charged outside of skipping or shifting my a week or monthly. I can't believe how much I pay for Shopify and how little I get for that monthly payment. It's easier to cancel a subscription and start over than to edit it. My customers can't even access their end of the subscription website.

Ted Gibson

Dec 28, 2025  on Shopify

its impossible for customers to cancel a subscription through this app. if you are doing large numbers of subscriptions this would be SUPER CHALLENGING! For my small business the free part outweighs the inconvenience of the customer needing to email me to cancel vs doing it themselves.

Saucy Bofa

Dec 26, 2025  on Shopify

i want to clean it up. delete and organize and I can't figure out how to do that. Also, i sometimes get multiple subscriptions going through.

Wicca USA Tienda de Libros, productos esotéricos, Amuletos, Velas, Talismanes

Dec 06, 2025  on Shopify

Hola, quiero reportar un problema con las suscripciones de ChatGPT. Después de cierto tiempo, la plataforma deja de permitirme colocar labels o etiquetas en mis conversaciones, lo cual es muy complicado para mi trabajo porque manejo muchos proyectos y necesito organizarlos correctamente. Las etiquetas funcionan al inicio, pero luego desaparece la opción y no puedo volver a usarlas. Esto afecta mi productividad y la manera en que archivo y gestiono la información. Agradezco que puedan revisar este inconveniente o indicarme si existe alguna solución permanente. Gracias por su atención.

Lambert's Luscious Beard Oils

Dec 03, 2025  on Shopify

customers never understand how to manage subs themselves. Also would be great to enforce a minimum amount of orders before canceling. Subscriptions should just be baked into Shopify not needing a separate app.

Tbaw Coaching

Nov 12, 2025  on Shopify

Très bien, mais si ça pouvait accepter les carte virtuelles temporaires ça serait encore plus pratique, et si la vérification via Paypal ne bug pas par moment ça serait encore mieux aussi

LIFELION SRL

Nov 11, 2025  on Shopify

simple and free app to manage subscriptions. wish there were more customization on subscription schedule

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