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Customer reviews: Shopify Forms

Develop by Shopify

Reviews (303)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

healthypetagain

Jul 17, 2024  on Shopify

This is a great app with rich features, including redirection and the ability to work with the FLOW program. I really like it, but it seems that the pop-up form can only be displayed to customers who are visiting the website for the first time. Did I use it incorrectly? Or perhaps the developer designed it this way, hoping to find a solution. Thank you

Cisco Webex Store

Jul 16, 2024  on Shopify

Simple and easy to use - could do with adding a form ID to the section so that # links can scroll to it, also width option would be nice

ROMA CI

Jul 09, 2024  on Shopify

Power Of My People

Jul 03, 2024  on Shopify

Very happy with the forms app. It's been capturing all of our newsletter emails for over 3 months now, everything has been working well and I've even seen a lift to sign-up conversion. Can't argue with that from a free app!

BuyExcelTemplates.com

Jul 03, 2024  on Shopify

Good, thank you.

Graphics Pig LLC

Jul 02, 2024  on Shopify

I wanted a contact form that I could add specific fields to. It is nice that I can choose if the field is required or not. Was easy to install and set up. I would like a settings area that I can put in a backup email for submission notifications and also a SMS feature to also get a text. In my line of work its necessary to respond asap to form submissions. It does what it says and you cant argue with free

Cudy

Apr 11, 2024  on Shopify

Before installing it, I was worried due to its ratings in the reviews. However, it turns out to be a good Shopify Form App with comprehensive features. You can create different types of fields, rearrange them, and post them, in styles you like—Pop-up / Inline / or a Single landing page. New fields will be connected to customers' metafields. Responders' answers will be filled in, so it's quite easy to handle the data. I just created one page, and I think that's the form app I need.

ZHNO

Apr 02, 2024  on Shopify

Famme

Feb 16, 2024  on Shopify

most important missing feature: Translation / showing different form based on country. Also, country should ideally be set automatically based on country location, the country attribute of the customer.

MotoPort Shop

Feb 15, 2024  on Shopify

Very useful app, intuitive and particularly fast when navigating. The only suggestion I would make would be for the shop manager to be able to add his or her own customised font from the selectable ones.

Zerince Kuyumculuk

Jan 31, 2024  on Shopify

Very good app, but you must change double click to open/close form.

Tmat

Dec 09, 2023  on Shopify

Need to rename to "Shopify Email Sign-up". It is not a "Forms" app like the name implies and 99% of people would think. It is only an email sign-up. If you mistakenly use it for standard Forms (like the name implies) such as customer communication, you will regret it when you later realize you are not notified and cannot access the responses. Seriously - this app has possibly caused merchants more harm than good.

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