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Customer reviews: Shopify Forms

Develop by Shopify

Reviews (302)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Bliis Innovations

Apr 05, 2025  on Shopify

Beyond Thoughts

Apr 01, 2025  on Shopify

surgicalcaps.com

Mar 10, 2025  on Shopify

Easy to use very basic gets the job done solid app

Chippewa River Custom Rod Co.

Mar 02, 2025  on Shopify

I have found the few things I have done so far to be easy and effective.

Change Agents Main

Feb 25, 2025  on Shopify

Great usability

GutBrush

Feb 24, 2025  on Shopify

Please add the possibility of translating forms in to different languages.

Mann Supply

Feb 20, 2025  on Shopify

Juliana Bezerra

Feb 19, 2025  on Shopify

Corrucart.in

Feb 05, 2025  on Shopify

Form was taking time to load in the website. Other than that everything else is okay.

GravityOutdoorAndSurvival

Jan 23, 2025  on Shopify

It does the trick well, but could have more configuration options.

Little Shop of Magic

Jan 21, 2025  on Shopify

Easy to setup and a whole heck of a lot better than the original 'Newsletter signup' function which only requested an email address. Just started using it and waiting for the first submission so, leaving it at four stars for now. Of note: the hyperlink function in 'Consent disclaimer (optional)' and 'Success' don't work in Firefox. The form either locks up or nothing happens (I suspect it's a pop-up blocker issue, as ir worked fine in Edge).

Understanding Behavior BCBA Exam Prep Shop

Jan 14, 2025  on Shopify

Super helpful app and it has gotten me significantly more email subscribers! I just wish that I could see a graph of how much forms are working across time

Aloe Fit

Jan 10, 2025  on Shopify

J&D Incellderm Australia

Dec 25, 2024  on Shopify

Black Arrow Native American Jewelry & Art

Dec 06, 2024  on Shopify

Any Gift For You

Dec 04, 2024  on Shopify

Setup was easy and most customers use it. However, I have two suggestions: 1. Add the ability to insert an open text field to remind customers to confirm acceptance in their email. 2. Modify the birthday field in the data download. The pop up appears correctly, but the customer data download reads yyyy-dd-mm for some customers and yyyy-mm-dd for others.

baby top

Nov 27, 2024  on Shopify

Shopify Forms es una herramienta sencilla e intuitiva para capturar datos, y en ese aspecto, cumple muy bien su función. La configuración es clara y permite personalizar formularios básicos sin complicaciones. Sin embargo, he encontrado algunos inconvenientes que podrían mejorar la experiencia del usuario. En primer lugar, no permite insertarse correctamente en páginas con contraseña para accesos prioritarios. Aunque aparece en la personalización de la plantilla, los formularios no se visualizan al público y solo funcionan mediante saltos, lo cual limita su uso en páginas exclusivas. Además, la funcionalidad para enviar una secuencia de emails a los usuarios registrados es bastante básica. Solo permite añadir un mensaje corto con un límite de 155 caracteres, lo que puede resultar insuficiente para muchas estrategias de marketing. Otro aspecto mejorable es la falta de opción para descargar los datos recopilados en formatos como Excel o CSV desde el back office. Esto sería muy útil para analizar información rápidamente o integrarla con otros sistemas. A pesar de estos detalles, considero que es una herramienta correcta para quienes buscan una solución básica y sencilla dentro del ecosistema de Shopify. Si mejoran las limitaciones mencionadas, podría convertirse en una opción aún más completa y versátil.

Barakah Design House

Nov 25, 2024  on Shopify

ISAKO.

Nov 18, 2024  on Shopify

Overall a good app for free, other alternatives have the option to control how long the pop-up will appear again after the costumer closes it. if this option would be added that would be great, and maybe control over the font size in the app. thank you!

Plantate

Nov 13, 2024  on Shopify

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