Shopify Forms App Review: Features, Pros & Cons

Customer reviews: Shopify Forms

The Shopify Forms app helps merchants create custom forms to collect customer data, feedback, and orders efficiently. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your Shopify store.

Reviews (421)

Overall rating

4.2

5

275
4

55
3

28
2

27
1

37

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

Easy to set up and user-friendly interface.
Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
Effective in growing email subscriber lists.
Free to use, making it an appealing alternative to costly third-party apps.
Simplicity and effectiveness for basic form needs.

Common Concerns

Lack of customization options for styling and localization.
Forms can display on all pages without the option to choose specific pages.
Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Mascosana

Nov 24, 2024 on Shopify

leider nicht für mehrsprachige Shops verwendbar.

Manduka Brasil

Nov 20, 2024 on Shopify

Real easy to set up and pretty complete, however, it is too bad that the forms don't load on Iphone..

Lolo & May

Nov 20, 2024 on Shopify

It's OK for a very basic use especially for start ups. However disappointing that extraction of the data captured is not possible unless you install another 3rd party app which you might need to pay for.

JA55 TATTOO

Nov 05, 2024 on Shopify

Good at collecting the data but to reply directly to a form you need to create a completely new email thread? and can't reply directly to the form submission email? Unless i'm wrong then happy to update review!

sprossensamen.ch

Oct 17, 2024 on Shopify

Covering many basic properties of forms functionality it does allow to collect data. But the lack of making translations to the fields or changing styling is despite of many requests in forums a bit of a statement of not listening to urgent customer needs or thinking functional scenarios completely through.

nanosun s.r.o.

Sep 11, 2024 on Shopify

It works, but you cannot style it because it is inside a shadow-root, and you cannot translate the content in multiple languages. Workaround is to copy paste the form and make different ones for each language, filtering in the code on selected localization / language. But I expected a Shopify app to at least provide the possibility to translate in their own translation app Translate & Adapt...

Plants For All Seasons

Jun 27, 2024 on Shopify

Great idea but very slow loading, so customers bounce before form loads. Also annoying that email notifications can only go to the registered email address with shopify.

uNeat

Jan 08, 2024 on Shopify

is there anyway I can customize the popup style? This app doesn't look good, what should I do if I want to change the popup size or the font size or something else?