Shopify Forms App Review: Features, Pros & Cons

Customer reviews: Shopify Forms

The Shopify Forms app helps merchants create custom forms to collect customer data, feedback, and orders efficiently. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your Shopify store.

Reviews (326)

Overall rating

4.1

5

195
4

45
3

22
2

26
1

27

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

Easy to set up and user-friendly interface.
Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
Effective in growing email subscriber lists.
Free to use, making it an appealing alternative to costly third-party apps.
Simplicity and effectiveness for basic form needs.

Common Concerns

Lack of customization options for styling and localization.
Forms can display on all pages without the option to choose specific pages.
Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Everything’s Coming Up Roses

Jun 28, 2024 on Shopify

doesnt make clear what is wrong when trying to save

Fuzzyclouds Studio

Apr 30, 2024 on Shopify

The app is great but only if you want the form on ALL pages.... i needed a sign up form for different events, on different pages, and if you add the form its automatically added to every page on your site and after 5+ hours of trying to get around that, and 2 hours with shopify support, I was told to choose another app and that it's impossible to do what I'm looking for. As I do events and I need specific forms for each different event, I'll try another app as I don't want the sign up form on all the pages. note: this app also only allows you to use ONE form at a time. Wasnt what I needed.

SDG COMPONENTS

Apr 07, 2024 on Shopify

The form builder is ok, but the documentation is terrible, and there is no support from Shopify. We wanted to do a very standard and simple form in a section of a custom landing page. This is not possible. The form app is still using json templates and not liquid so its not possible to embed into template using code

Maison RIVAGES

Apr 02, 2024 on Shopify

Comment avoir la possibilité d'avoir une adresse mail dédiées au FORMS ?

Mick's Art Goods

Mar 27, 2024 on Shopify

This is not a "form" app. It is an app that captures email subscribers only.

APRILPLANTS

Jan 22, 2024 on Shopify

The application is easy to install but it pops up automatically to all customers, even if they are already registered. It doesn't make much sense to use it for subscription pop-ups because it appears constantly even if you have registered. Hello again! I told the technical service and they said that it was not possible to solve the problem. Even if the customer had subscribed and closed the form, the pop up still appeared in the following searches.