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Scout CRM (Shop Phone) logo

Scout CRM (Shop Phone)

Develop by HMS Commerce

$9-$29

/ Month
Free plan available

Get alerted on Abandoned Checkouts, LTV, Low Inventory & more

Product notifications
Low inventory alerts
Abandoned checkouts alerts
Ltv notifications
Vip customer notifications
Repeat customer alerts
Automated thank you emails
Abandoned checkout emails

About Scout CRM (Shop Phone)

Launched Feb 14, 2017

Categories

Built by HMS Commerce

Email :

[email protected]

Address

1471 BLANEFIELD RD, MISSISSAUGA, ON, L5G4H3, CA

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Description

Your store's automated personal assistant with actionable alerts.

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets.

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets. more
  • Alerts you who you should call when you need to call them
  • Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications
  • Abandoned Checkout & Thank You Emails automation

Pros

  • Provides alerts for abandoned checkouts, VIP customers, repeat customers, and low inventory
  • Facilitates personal customer relationships by notifying store owners when to connect with customers
  • Automation of abandoned checkout and thank you emails
  • Helps in maintaining customer relationships by treating customers as assets rather than transactions

Cons

  • May require manual effort to actually make the calls to customers; depends on the user's commitment
  • Could be perceived as intrusive by some customers if not managed carefully
  • Potential redundancy of features for users already having a CRM system in place
  • May have a steep learning curve for new users unfamiliar with customer management tools

Top Helpful Reviews

Dania Shinkar

Jul 07, 2024  on Shopify

Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!

moft.cl

Mar 06, 2024  on Shopify

Estoy pagando la app y no me funciona pero cuando funcionaba era muy buena, recuperaba mis carritos abandonados fácilmente

Organic Chix

Jan 30, 2024  on Shopify

Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.

Stockholm Co.

Apr 19, 2023  on Shopify

it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................

BONYHUB

Nov 01, 2020  on Shopify

I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.

Designs by Royi .B.

Dec 17, 2019  on Shopify

This app just "saved" a sale for me. It is great. Honestly, I don't usually take the time to write reviews but this was awesome.

Big Brain

Mar 13, 2019  on Shopify

I have been using Scout as my primary abandon cart recovery tool for quite some time, it is very helpful because Scout will assist you at the right time to reach customers in proper way and make them complete the purchase!

Glassworks Unlimited

Feb 02, 2018  on Shopify

This App has saved MANY sales for my business! I HIGHLY recommend using this app, it is truly a game changer! The staff at Scout are also very personal and will help you with anything!

Pop Joy Cards

Feb 15, 2017  on Shopify

Fantastic app! Also, an innovative way to convert those abandoned cart customers in this modern day. Customer service is King!

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