Shopify Shop Phone App Review: Customer Insights

Customer reviews: Scout CRM (Shop Phone)

Reviews (187)

Overall rating

4.6

5

8
4
3
2

1
1

1

What Merchants Think

Merchants generally perceive "Scout CRM (Shop Phone)" as a highly effective tool for recovering abandoned carts and enhancing sales. Many users praise its unique alert system and appreciate the personal support provided by the Scout team. While the app seems to be a game-changer for some, recent feedback indicates that technical issues have affected its performance.

Key Strengths

Alerts for abandoned checkouts directly to the merchant's phone.
Effective in recovering abandoned carts and increasing sales.
Easy integration with communication platforms like Facebook Messenger.
Strong customer support from the Scout team.

Common Concerns

Recent technical issues have led to the app not functioning for some users.
Difficulty in contacting support during technical problems.

Final Thoughts

"Scout CRM (Shop Phone)" is warmly received by many for its innovative approach to cart recovery and excellent customer service. However, recent technical challenges have sparked dissatisfaction among some users. Overall, the app remains a recommended tool for those seeking to improve cart recovery strategies.

Dania Shinkar

Jul 07, 2024 on Shopify

Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!

moft.cl

Mar 06, 2024 on Shopify

Estoy pagando la app y no me funciona pero cuando funcionaba era muy buena, recuperaba mis carritos abandonados fácilmente

Organic Chix

Jan 30, 2024 on Shopify

Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.

Stockholm Co.

Apr 19, 2023 on Shopify

it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................

BONYHUB

Nov 01, 2020 on Shopify

I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.

Designs by Royi .B.

Dec 17, 2019 on Shopify

This app just "saved" a sale for me. It is great. Honestly, I don't usually take the time to write reviews but this was awesome.

Big Brain

Mar 13, 2019 on Shopify

I have been using Scout as my primary abandon cart recovery tool for quite some time, it is very helpful because Scout will assist you at the right time to reach customers in proper way and make them complete the purchase!

Glassworks Unlimited

Feb 02, 2018 on Shopify

This App has saved MANY sales for my business! I HIGHLY recommend using this app, it is truly a game changer! The staff at Scout are also very personal and will help you with anything!

Pop Joy Cards

Feb 15, 2017 on Shopify

Fantastic app! Also, an innovative way to convert those abandoned cart customers in this modern day. Customer service is King!