Scout CRM (Shop Phone)

Develop by HMS Commerce

$9-$29

/ Month

Free plan available

Get alerted on Abandoned Checkouts, LTV, Low Inventory & more

Product notifications

Low inventory alerts

Abandoned checkouts alerts

Ltv notifications

Vip customer notifications

Repeat customer alerts

Automated thank you emails

Abandoned checkout emails

About Scout CRM (Shop Phone)

Launched Feb 14, 2017

Built by HMS Commerce

Email :

a@hmscommerce.com

Address

1471 BLANEFIELD RD, MISSISSAUGA, ON, L5G4H3, CA

Website Privacy policy Tutorial FAQ

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Description

Your store's automated personal assistant with actionable alerts.

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets.

Alerts you who you should call when you need to call them
Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications
Abandoned Checkout & Thank You Emails automation

Pros

Provides alerts for abandoned checkouts, VIP customers, repeat customers, and low inventory
Facilitates personal customer relationships by notifying store owners when to connect with customers
Automation of abandoned checkout and thank you emails
Helps in maintaining customer relationships by treating customers as assets rather than transactions

Cons

May require manual effort to actually make the calls to customers; depends on the user's commitment
Could be perceived as intrusive by some customers if not managed carefully
Potential redundancy of features for users already having a CRM system in place
May have a steep learning curve for new users unfamiliar with customer management tools

Top Helpful Reviews

NetworkTigers

Aug 08, 2025 on Shopify

It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.

Gold Cosmetics & Supplies

Jun 21, 2025 on Shopify

Really like this app. 5 stars This app help me to se what the customer bought and I can have an after purchase conversation with the customer. Same goes with abandonment carts.

Dania Shinkar

Jul 07, 2024 on Shopify

Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!

moft.cl

Mar 06, 2024 on Shopify

Estoy pagando la app y no me funciona pero cuando funcionaba era muy buena, recuperaba mis carritos abandonados fácilmente

Organic Chix

Jan 30, 2024 on Shopify

Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.

Stockholm Co.

Apr 19, 2023 on Shopify

it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................

goodiese

Dec 05, 2020 on Shopify

I used this App to track my sales. It is very useful and effective. Happy to update. Thank you very much!

PureYou Handmade

Dec 02, 2020 on Shopify

Great app helps me to improve my abandon cart rate recovery. I would definitely recommend as a must have to your store.

BONYHUB

Nov 01, 2020 on Shopify

I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.

Designs by Royi .B.

Dec 17, 2019 on Shopify

This app just "saved" a sale for me. It is great. Honestly, I don't usually take the time to write reviews but this was awesome.

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