great product we really love the way they helped us. Careful with Canadian shipping. You may get hit with fees after the shipment. Love this product.

Greetings.....This will be my easiest review for 2024. SHOPIFY absolutely rocks. Their customer support is exceptional, their platform is clean and efficient. Very user friendly and simple to add products and shipping methods. If you are on the fence on selecting a platform for your company, I will save you time and effort trying to decide. Go with SHOPIFY.

OK, it's time to leave a review as we've been using ShipStation for a few years now. The fact is that ShipStation is so much better than any other competitor in the space! Seriously - I've tried tons of other apps just in case, and they all fall far short of the functionality and usability of ShipStation. From automations to every day order management, it's just easier in ShipStation. I've integrated all of our selling channels - Shopify, Etsy, Amazon, TikTok Shop, eBay ... and they all work really well. Sure, there are issues sometimes - every software has issues - but as a small business with only 2 users, we STILL get an actual support rep to help us with issues. Pretty amazing, really. I love how easy it is to use USB scales and label printers too - that saves us a ton of time. Sometimes we have to restart the ShipStation client to fix an issue, but it works 99% of the time with no issue and is usually one click to weigh or print labels. TikTok Shop integration is absolutely amazing! It updates quickly which is so important as TikTok Shop wants us to ship super fast - so any delays are a no-go. The app works seamlessly and doesn't require any difficult configurations, providing API keys, managing things in a separate platform, etc. It just works and is SO welcome! ShipStation just makes our small business run better. With hundreds of orders a month, there's no way we could do things without it.

Great easy app! Connected multiple Shopify stores to ShipStation in minutes without ANY issues. Couldn't be easier!

Been using Shipstation for a couple years now with UPS and Canada Post as my carriers and it's been flawless the entire time. Thanks

I have saved so much money moving over to Shipstation. Their account managers have help me to save even more by helping to optimize my shipping processes. Its not just an app, its a whole team to support your business

Our company has been using Shipstation for over a year now. We started with very low volume but have grown quickly. The platform is flexible and easy to use, the rates are great, and the customer support has been tremendous. They listen and are eager to help. What more could you possibly need?

Customer service was really helpful and the tool is excellent in automating our daily shipping/fulfillment system.

Great app. It makes managing orders from multiple stores much easier. It may take some time to set up and learn but afterwards almost everything runs on autopilot. Customer support is "available" but frustrating as reps usually don't understand what you are asking and just send canned responses. Many times their chat bot does a better job. I also don't like how inventory is kept internally only and not synced with the marketplaces. Anyway, I would still recommend this app to any business that has more than 1 store and/or many orders to process daily.

There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.

Shipstation has really allowed us to optimize our e-commerce shipping workflow. The tool is robust, and the user interface is easy to navigate. Support has also been great!

Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not in love with the way the app works and the customer service is non-existent. I want to add a rule for the packers to add an insert for orders auto-tagged in shopify as first time buyers but I can't get it to work and I can't get anyone to help. i'm spending way too much of my time on this app.

ShipStation's integration with Shopify has been a game-changer for our e-commerce businesses helping us greatly streamline our shipping processes. The initial integration set-up was incredibly user-friendly and after just a few minutes easily syncs with Shopify to update orders and tracking information in real-time. It supports all of the carriers we use (and then some). As a business that ships everything from small USPS priority envelops all the way up to 85 pound ebikes flexibility is key to saving on ever increasing shipping costs.

With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!

User friendly interface, great shipping options, fast & friendly support & account management.

Works great. Orders transfer seamlessly from Shopify. Rates are spot on. Very efficient and friendly workflow!

Stancey was a great help, when I was paying to much for my subscription , she advised me what the different plans were, and made sure I was on the right plan! Also made sure that every thing was working for me. Best part is that she reached out to me without me having to call Shipstation. Love Shipstation as it lets me customize my shipping labels with my logo and slogan. A+

This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!

Pretty horrible app, to say the least... First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you. I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application. There are much better apps out there, give them a shot first!!!

I run multiple Shopify sites and having all the dispatch/shipping co-ordinated in one place makes my life so much easier.