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Customer reviews: ShipStation

Develop by ShipStation

Reviews (561)

Overall rating
3.9

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

  • Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
  • User-friendly interface that enables efficient order management
  • Automation features that save time and streamline the shipping workflow
  • Ability to manage multiple sales channels on one platform
  • Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

  • Poor customer service and support response times
  • Buggy and sometimes unreliable app performance
  • Billing issues, including overcharging and unauthorized charges
  • Troubles with specific integrations, such as with Shopify
  • Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

BKC

Sep 04, 2025  on Shopify

HKMT LTD

Aug 27, 2025  on Shopify

We are very pleased with the features that ShipStation offers. We would especially like to thank Andrej for his outstanding support—without his help, we don’t think we would have been able to start using the service successfully. Thank you very much, Andrej!

Wolf Tooth Components

Aug 26, 2025  on Shopify

ShipStation has been a fantastic shipping software for our business needs. Lots of options and settings to customize the software for our specific case scenarios. Great support and onboarding team that helped us get up to speed very quickly. 5 stars all around.

Patio Black Spot Removal

Aug 26, 2025  on Shopify

Support is good and the system is user friendly. We have found it useful when shipping internationally, as the rates are cheaper and it integrates with Shopify.

Liteband

Aug 21, 2025  on Shopify

We have been using ShipStation for over four years, and are very happy with ShipStation and its integration with our accounting system.

HEALTHandMED

Aug 14, 2025  on Shopify

KIDSCARDEALERS

Aug 07, 2025  on Shopify

FI Performance

Aug 07, 2025  on Shopify

We aren’t high volume orders but high order value and use SS mostly for international as majority of our US business is from mfg to consumer. Suppprt always there when I need them.

Bagean

Aug 07, 2025  on Shopify

We've had a great experience working with them over the past 10 years. Their service has always been reliable, and the low carrier rates they offer have helped us keep our shipping costs down. We highly recommend them

Majestic Water Spouts

Aug 07, 2025  on Shopify

Shipstation is a great platform for shipping logistics and it integrated seamlessly with Shopify!

ReadyWise UK

Aug 06, 2025  on Shopify

ShipStation is a swiss knife that resolves all shipping problems seemlesly. Minutes to integrate, order automatically assigned to the right 3PL in seconds.

JewlsCustoms

Aug 06, 2025  on Shopify

I've been using ShipStation for several years to ship order from two of my Shopify stores. I've not had any issues, and if there is something I need help with, it's been quickly resolved. Splitting orders to ship items separately is a breeze. Adding an "order" to ship something that was not parts of a shopify order is super easy. All in all, I've had a great experience.

Art Wise Premium Posters

Aug 05, 2025  on Shopify

Shipstation has been a life saver for us as a company. The Shopufy integration makes shipping not only from our website, but also several third party marketplaces we have linked through various apps a breeze. No more entering in information multiple times, increasing the likelihood of errors, but also having the tracking relayed back to the marketplace saves so much additional time.

Karako Suits

Aug 05, 2025  on Shopify

We have been using Shipstation for about 5 years now and we are very satisfied with the versatility and ease of use. As our business has expanded, Shipstation has helped us keep up with changes in procedures internally with useful features such as tagging orders and use of more than one shipping carrier.

Stickers4Walls

Aug 05, 2025  on Shopify

Its a brilliant addition to the business. Not only does Shipstation work on Shopify, it also works on Etsy and Amazon, so if you sell on multiple platforms as we do, it means we only need to look at one interface every morning to see what orders need shipping. It also sends out automatic shipping information to the marketplace as well. It is a massive time saver and the discounted rates make it a massive economic win too. We like the fact that Shipstation have a great support centre who chase any parcels that go missing for us to. Couldn't run Stickers4Walls without it.

Digitmakers.ca

Jul 31, 2025  on Shopify

Shopify and ShipStation integrate seamlessly, making order fulfillment efficient and straightforward. Whenever an error occurs, their support agents are responsive and proactive in helping find solutions. Their assistance has been invaluable.

Victoire Boutique

Jul 31, 2025  on Shopify

Richards and Southern

Jul 31, 2025  on Shopify

This app has been a huge time saver for shipping our products from over 40 stores! The tagging feature is a great tool to use for various situations. We love the automatic price checking for the best rates for multiple carriers. We use the Chat feature often for assistance and they always spend time with you to help with any situation.

Mephisto Scottsdale

Jul 29, 2025  on Shopify

Customer service is great! Very happy with the functionality

N9NE CLOTHING LTD

Jul 29, 2025  on Shopify

We’ve had a fantastic experience with ShipStation, and a big part of that is thanks to Emily Howlett. From the start, she made the integration process completely seamless. Her communication was clear, timely, and incredibly helpful—she went above and beyond to ensure we were set up correctly and confidently using the platform. If you’re considering ShipStation, you’re not just getting a great platform—you’re getting a great support team behind it. Huge thanks again to Emily for making the transition so smooth!

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