ShipStation is THE WORST. I don't know if there are alternatives, but I loathe them to my bones. When you have an issue, you chat with someone that is EASL and each chat response takes 13-24 minutes. EACH RESPONSE. So when you have to chat for help, the roundrip costs you ALL DAY and the prize at the end is zero resolution to the problem because all they're doing is reading through the help documentation, which is where you started. SO MUCH HATE FOR SHIPSTATION. UGH.

Update: Justin worked to get this resolved, and Shipstation has now refunded the amount charged. I will continue to use Shipstation. Their software glitched (reviewed and admitted by the support staff), which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.

Beware, Beware, Beware! This morning, I added $550 to my ShipStation balance to purchase shipping labels for our orders. Shortly after, the company triple-charged our account, taking an additional $1,100. I reached out to their support team and provided proof of the unauthorized charges — each transaction clearly lists ShipStation in the description. Now, Shopify is investigating them for these unauthorized withdrawals. After further review, I discovered that other businesses have also been affected by ShipStation overcharging their accounts.

We have been happy with ShipStation so far. The setup process wasn't too complicated, and it has been a nice upgrade from Stamps.com. It is a nice option for larger businesses that have outgrown Stamps.

I cancelled our service more than 3 weeks ago and Shipstation continue to charge my credit card without my authority. Very buggy would not recommend using this as a shipping platform at all. Support is overseas and script based and they aren't able to resolve issues which cause delay in shipping orders.

Actually really good. Had a lot of concerns and been struggling with a shipping provider before I gave it a test (second time in 2 years). Aakriti did a great job onboarding us. Big influence on us to stay and configure all setting with this app.

Thier software glitched (reviewed and admitted by the support staff) which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.

We are just getting started with Shipstation and our onboarding and support with Chelly was a 10 out of 5 stars. Chelly was extemely knowledgable and patient to help even the non techy side of us!

Ship Station is pure garbage. It only works occasionally. I have fixed it many times, the so called tech support has "fixed" it many times and at this point I gave up quite some time ago but yet I pay for it. I'm in process of shutting down the site after I have a huge sale to move the product in house out and I can honestly say I will be thrilled to see the last of Ship Station, the non working app that I can be rid of and not charged every month for absolutely nothing. I never want to hear the name again, EVER!!!!!! Susan Kennedy, Oregon Trail Soapers Supply.

Two weeks ago, we downgraded our plan. Since then, the barcodes on our packing slips have been reduced to such a tiny size that they are completely unscannable. We use “Scan to Verify & Print” daily as part of our warehouse process, and while this feature is clearly included in our current plan, it is now unusable because of this barcode change. We fully understand that custom packing slips are not available on our plan. The problem is that the default barcode ShipStation provides is so small that it cannot be scanned by any of our three warehouse scanners. That effectively disables a feature that the plan comparison chart says we still have access to. They are making us upgrade our plan just to use a feature that is ALREADY ON OUR CURRENT PLAN! Disgusting!