Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is. I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.

Switching to ShipStation has been the best decision we’ve made this year. The platform is incredibly versatile, user-friendly, and easy to navigate. It gives us full visibility and control over all our shipping needs. We’re very satisfied with the experience, and their customer support has been excellent!

Shipstation has a lot of Shopify connectivity. They also have great customer service who have always been helpful with letting me know what options our companies have, based on the service levels they purchase from Shipstation & Shopify

If given the option, I would immediately discontinue using ShipStation. The platform suffers from persistent bugs and an ineffective support team that consistently fails to resolve reported issues. In recent experience, even basic functionality—such as real-time synchronization with Shopify—frequently ceases without warning. No alerts or notifications are provided when sync failures occur, forcing users to detect problems reactively, often the following day. Manual intervention is then required to restore synchronization. Overall, ShipStation delivers a highly unreliable and poorly maintained software solution that falls far below acceptable standards for e-commerce integration tools.

ShipStation is THE WORST. I don't know if there are alternatives, but I loathe them to my bones. When you have an issue, you chat with someone that is EASL and each chat response takes 13-24 minutes. EACH RESPONSE. So when you have to chat for help, the roundrip costs you ALL DAY and the prize at the end is zero resolution to the problem because all they're doing is reading through the help documentation, which is where you started. SO MUCH HATE FOR SHIPSTATION. UGH.

Update: Justin worked to get this resolved, and Shipstation has now refunded the amount charged. I will continue to use Shipstation. Their software glitched (reviewed and admitted by the support staff), which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.

Beware, Beware, Beware! This morning, I added $550 to my ShipStation balance to purchase shipping labels for our orders. Shortly after, the company triple-charged our account, taking an additional $1,100. I reached out to their support team and provided proof of the unauthorized charges — each transaction clearly lists ShipStation in the description. Now, Shopify is investigating them for these unauthorized withdrawals. After further review, I discovered that other businesses have also been affected by ShipStation overcharging their accounts.

We have been happy with ShipStation so far. The setup process wasn't too complicated, and it has been a nice upgrade from Stamps.com. It is a nice option for larger businesses that have outgrown Stamps.

I cancelled our service more than 3 weeks ago and Shipstation continue to charge my credit card without my authority. Very buggy would not recommend using this as a shipping platform at all. Support is overseas and script based and they aren't able to resolve issues which cause delay in shipping orders.

Actually really good. Had a lot of concerns and been struggling with a shipping provider before I gave it a test (second time in 2 years). Aakriti did a great job onboarding us. Big influence on us to stay and configure all setting with this app.