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Customer reviews: ShipStation

Develop by ShipStation

Reviews (836)

Overall rating
4.1

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

  • Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
  • User-friendly interface that enables efficient order management
  • Automation features that save time and streamline the shipping workflow
  • Ability to manage multiple sales channels on one platform
  • Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

  • Poor customer service and support response times
  • Buggy and sometimes unreliable app performance
  • Billing issues, including overcharging and unauthorized charges
  • Troubles with specific integrations, such as with Shopify
  • Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

Exotac

Aug 11, 2024  on Shopify

ShipStation is so easy to use. It walks you completely through the process of shipping your package. It sends notification about upcoming changes to carrier pricing, and services. It also gives you Shipping analytics which is very helpful.

RetailXcess

Jul 30, 2024  on Shopify

I just downloaded this app. I will update my review once I had a chance to use this app more. People need to be aware, especially if they are just starting out like myself and money is tight. The free option is not a free option. It says upto 25 monthly shipments for no fee. But, when signing up, you MUST pick a fee option, because the free option has disappeared. It makes it frusterating because you spend some time getting it set up, and blam, smaked is the face without it.

nodpod

Jul 30, 2024  on Shopify

Chelly has been exceptional in assisting us with navigating ShipStation and setting up everything. Her support has significantly contributed to our positive experience with the platform.

The Clothing Cove

Jul 23, 2024  on Shopify

I switched to shipstation about 6 months ago and wish we switched earlier! So user friendly and easy to navigate! Would highly recommend ShipSation. They're customer service is the best! They call you to make sure you are running smoothly and to see if you have any questions. Stancey is very helpful and glad she reached out!

Xenopucks.com

Jul 17, 2024  on Shopify

great product we really love the way they helped us. Careful with Canadian shipping. You may get hit with fees after the shipment. Love this product.

Shat-Tech inc.

Jul 17, 2024  on Shopify

Greetings.....This will be my easiest review for 2024. SHOPIFY absolutely rocks. Their customer support is exceptional, their platform is clean and efficient. Very user friendly and simple to add products and shipping methods. If you are on the fence on selecting a platform for your company, I will save you time and effort trying to decide. Go with SHOPIFY.

SuperheroDIY

Jul 16, 2024  on Shopify

OK, it's time to leave a review as we've been using ShipStation for a few years now. The fact is that ShipStation is so much better than any other competitor in the space! Seriously - I've tried tons of other apps just in case, and they all fall far short of the functionality and usability of ShipStation. From automations to every day order management, it's just easier in ShipStation. I've integrated all of our selling channels - Shopify, Etsy, Amazon, TikTok Shop, eBay ... and they all work really well. Sure, there are issues sometimes - every software has issues - but as a small business with only 2 users, we STILL get an actual support rep to help us with issues. Pretty amazing, really. I love how easy it is to use USB scales and label printers too - that saves us a ton of time. Sometimes we have to restart the ShipStation client to fix an issue, but it works 99% of the time with no issue and is usually one click to weigh or print labels. TikTok Shop integration is absolutely amazing! It updates quickly which is so important as TikTok Shop wants us to ship super fast - so any delays are a no-go. The app works seamlessly and doesn't require any difficult configurations, providing API keys, managing things in a separate platform, etc. It just works and is SO welcome! ShipStation just makes our small business run better. With hundreds of orders a month, there's no way we could do things without it.

My Bril

Jul 10, 2024  on Shopify

Great easy app! Connected multiple Shopify stores to ShipStation in minutes without ANY issues. Couldn't be easier!

Birth Supplies Canada

Jul 03, 2024  on Shopify

Been using Shipstation for a couple years now with UPS and Canada Post as my carriers and it's been flawless the entire time. Thanks

JosaBeauty

Jun 13, 2024  on Shopify

I have saved so much money moving over to Shipstation. Their account managers have help me to save even more by helping to optimize my shipping processes. Its not just an app, its a whole team to support your business

Signal Fulfillment Center

Jun 11, 2024  on Shopify

Our company has been using Shipstation for over a year now. We started with very low volume but have grown quickly. The platform is flexible and easy to use, the rates are great, and the customer support has been tremendous. They listen and are eager to help. What more could you possibly need?

Bucket Culture

Jun 10, 2024  on Shopify

Customer service was really helpful and the tool is excellent in automating our daily shipping/fulfillment system.

Essensa

Jun 09, 2024  on Shopify

Great app. It makes managing orders from multiple stores much easier. It may take some time to set up and learn but afterwards almost everything runs on autopilot. Customer support is "available" but frustrating as reps usually don't understand what you are asking and just send canned responses. Many times their chat bot does a better job. I also don't like how inventory is kept internally only and not synced with the marketplaces. Anyway, I would still recommend this app to any business that has more than 1 store and/or many orders to process daily.

Uniquely Thai Lao TV

Jun 08, 2024  on Shopify

There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.

Bustin Boards Co.

Apr 25, 2024  on Shopify

Shipstation has really allowed us to optimize our e-commerce shipping workflow. The tool is robust, and the user interface is easy to navigate. Support has also been great!

Shop Foodocracy

Apr 20, 2024  on Shopify

Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not in love with the way the app works and the customer service is non-existent. I want to add a rule for the packers to add an insert for orders auto-tagged in shopify as first time buyers but I can't get it to work and I can't get anyone to help. i'm spending way too much of my time on this app.

Bicycle Warehouse

Apr 19, 2024  on Shopify

ShipStation's integration with Shopify has been a game-changer for our e-commerce businesses helping us greatly streamline our shipping processes. The initial integration set-up was incredibly user-friendly and after just a few minutes easily syncs with Shopify to update orders and tracking information in real-time. It supports all of the carriers we use (and then some). As a business that ships everything from small USPS priority envelops all the way up to 85 pound ebikes flexibility is key to saving on ever increasing shipping costs.

iCowhide UK

Mar 29, 2024  on Shopify

With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!

bohohippyshop

Mar 26, 2024  on Shopify

User friendly interface, great shipping options, fast & friendly support & account management.

SafeWatchSolutions

Mar 19, 2024  on Shopify

Works great. Orders transfer seamlessly from Shopify. Rates are spot on. Very efficient and friendly workflow!

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