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Customer reviews: ShipStation

Develop by Shopify

Reviews (568)

Overall rating
3.9

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

  • Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
  • User-friendly interface that enables efficient order management
  • Automation features that save time and streamline the shipping workflow
  • Ability to manage multiple sales channels on one platform
  • Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

  • Poor customer service and support response times
  • Buggy and sometimes unreliable app performance
  • Billing issues, including overcharging and unauthorized charges
  • Troubles with specific integrations, such as with Shopify
  • Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

ReadyWise UK

Aug 06, 2025  on Shopify

ShipStation is a swiss knife that resolves all shipping problems seemlesly. Minutes to integrate, order automatically assigned to the right 3PL in seconds.

JewlsCustoms

Aug 06, 2025  on Shopify

I've been using ShipStation for several years to ship order from two of my Shopify stores. I've not had any issues, and if there is something I need help with, it's been quickly resolved. Splitting orders to ship items separately is a breeze. Adding an "order" to ship something that was not parts of a shopify order is super easy. All in all, I've had a great experience.

Alltronics LLC

Aug 05, 2025  on Shopify

The app it self works quite well, but recently we stopped using this as Shipstation tried to force us to pay for the Gold Level if we wanted to use APIs for Amazon and Ebay, which are very fundamental to the tools use. The Gold level also supports 2000 labels per month, way in excess of what we need. So we dropped the App and now transitioned to Veeqo very sucessfully.

Art Wise Premium Posters

Aug 05, 2025  on Shopify

Shipstation has been a life saver for us as a company. The Shopufy integration makes shipping not only from our website, but also several third party marketplaces we have linked through various apps a breeze. No more entering in information multiple times, increasing the likelihood of errors, but also having the tracking relayed back to the marketplace saves so much additional time.

Karako Suits

Aug 05, 2025  on Shopify

We have been using Shipstation for about 5 years now and we are very satisfied with the versatility and ease of use. As our business has expanded, Shipstation has helped us keep up with changes in procedures internally with useful features such as tagging orders and use of more than one shipping carrier.

Stickers4Walls

Aug 05, 2025  on Shopify

Its a brilliant addition to the business. Not only does Shipstation work on Shopify, it also works on Etsy and Amazon, so if you sell on multiple platforms as we do, it means we only need to look at one interface every morning to see what orders need shipping. It also sends out automatic shipping information to the marketplace as well. It is a massive time saver and the discounted rates make it a massive economic win too. We like the fact that Shipstation have a great support centre who chase any parcels that go missing for us to. Couldn't run Stickers4Walls without it.

Digitmakers.ca

Jul 31, 2025  on Shopify

Shopify and ShipStation integrate seamlessly, making order fulfillment efficient and straightforward. Whenever an error occurs, their support agents are responsive and proactive in helping find solutions. Their assistance has been invaluable.

Richards and Southern

Jul 31, 2025  on Shopify

This app has been a huge time saver for shipping our products from over 40 stores! The tagging feature is a great tool to use for various situations. We love the automatic price checking for the best rates for multiple carriers. We use the Chat feature often for assistance and they always spend time with you to help with any situation.

N9NE CLOTHING LTD

Jul 29, 2025  on Shopify

We’ve had a fantastic experience with ShipStation, and a big part of that is thanks to Emily Howlett. From the start, she made the integration process completely seamless. Her communication was clear, timely, and incredibly helpful—she went above and beyond to ensure we were set up correctly and confidently using the platform. If you’re considering ShipStation, you’re not just getting a great platform—you’re getting a great support team behind it. Huge thanks again to Emily for making the transition so smooth!

Erathea

Jul 29, 2025  on Shopify

I am using Shipstation for a month and is the easiest shipping platform. Emily support every step to connect my 3 market places, she was polite and professional. I would recommend Shipstation 100% for fast and affordable shipping.

Balqees.co.uk

Jul 25, 2025  on Shopify

I wish i found out about Shipstation sooner! We've been using it for about a month and so far it's been so much better than click & drop which we were previously using. Orders are pulled in from all of our channels seamlessly and accurately, and any cancellations across the channels are updated on shipstation. Plus, there's lot of rules which you can create such as putting medium/high risk orders on hold so you can investigate before printing etc. Overall a great piece of software with great support

My Cluck Hut

Jul 10, 2025  on Shopify

First of all, the very first experience with Shipstation was daunting, but that's because it can do SOOOO much. Once we met with our onboarding person, Chelly, she walked us through it like we were children, which is exactly what we felt like at first. lol Honestly, once we got it, we couldn't be happier and as we grow it can absolutely grow with us, which is awesome.

Eco Print

Jun 26, 2025  on Shopify

Account suspension without explanation, no support for backing up active data, and no regard for how difficult it will be for the user to manage purchased shipping labels, track shipments, or take any further actions.

Atomic-Moto

Jun 05, 2025  on Shopify

User for 8+ years. Shipstation is powerful, but a bit buggy, with occasional small issues to fix. That said they are clearly committed to constant improvement, and consistently are making upgrades and improvements. Support is responsive, I had a tier problem that really frustrated me but to their credit they fixed it. I am continuing forward with SS as a result of that.

Baabushka

Jun 03, 2025  on Shopify

This unethical application uses dark patterns to trick you into purchasing funds for a "wallet" that's underfunded to buy a single label, then OVERCHARGES you by insisting you buy a minimum amount, that's much larger than you need to "fund" your wallet past the point you need to purchase a label. Good luck ever getting those few dollars back out of their predatory trap.

Atomic-Moto

Jun 03, 2025  on Shopify

User for 8+ years. Shipstation is powerful, but quite buggy, with lots of small issues to fix constantly. Latest problem is they are removing access to their API for several of their price tiers. Without the API, Shipstation is mostly useless. To keep access I must upgrade 2 levels, going from $20/month to $100/month, a 400% increase, overnight. Do your homework and look at other options carefully before choosing Shipstation.

Fancy Farmer

Jun 02, 2025  on Shopify

hard to use and rates were not as good as sendle or AusPost?? this is an overly complicated platform which made my small ecommerce business harder to run, and on top of this, the in-built sendle rates were always better than shipstation, and their quoted AusPost rates were more expensive than the actual AusPost rates at the post office? maybe im not using it correctly, but thats kind of the point. if i need multiple phone calls and tutorials to set it up, i dont have time for that rubbish... escpecially if it isnt goign to save me time or money!

ZMF Headphones

May 28, 2025  on Shopify

I have been using Shopify and Shipstation together for years. They work very well together! While one might say that you can ship straight through Shopify, my team and I have found that Shipstation holds a distinct value in being able to get very granular in your shipping data, reports, automations, and views.

The Smartest House

May 23, 2025  on Shopify

Enough is enough. Periodically, for unknow reason, they lock out our account. Sudden logged out, then 'UNKNOWN ERROR' during login, then 'ACCOUNT LOCKED ' message. Seriously ? We do a business here. Shipsations 'security' is just a joke, apparently made by sort of amateurs, they know nothing how businesses work. With no access to the account, we are unable to ship hundreds of orders placed, until kid from 'support' is so nice and restore the access. Each time needs ask for doing that and wait, wait, wait....Ok guys, play in your room with others, have more fan ! After 10 years time to say GOODBYE ! What we can advice - STAY AWAY ! This is not worth of your time and money.

Pretty farm girl

May 23, 2025  on Shopify

Chelly was extremely helpful with setting up Shipstation to work with our shopify store. She has helped answer all of my questions as well as been very understanding when I had to reschedule due to unforeseen circumstances that all business have. She has made the process fun and enjoyable, when it would have been a total headache otherwise! I highly recommend her :)

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